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“Great Location” 4 of 5 bubbles
Review of Bourbon Orleans Hotel

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Bourbon Orleans Hotel
Ranked #9 of 162 Hotels in New Orleans
Certificate of Excellence
Lafayette, Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Location”
4 of 5 bubbles Reviewed August 14, 2014

The best thing about this hotel is the location. It is in the center of the French Quarter just a short walk from any of the many area attractions. The room and bathroom were quite spacious with very nice decor. The service from the staff was very good. The only problem we had was that our reservation stated we were entitled to complimentary beverages at the bar upon our arrival, but when we went to the front desk to get our complimentary beverage coupons, we were told they had "run out" of the coupons and were no longer offering them. The email we were sent two days prior confirming our reservation which stated what our stay offered did not say, "offer good until we run out of coupons." We felt the response from the front desk to be unacceptable. This was really our only complaint about the hotel; however, because of the lackadaisical attitude the front desk clerk had regarding our request and his "sorry" reply when we complained, it is enough to make us consider other hotels in the Quarter for our next visit.

  • Stayed August 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Janet A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, September 2, 2014
Dear Janet A,

Thank you for staying with us at the Bourbon Orleans. We appreciate all of our friends from Lafayette Louisiana. Come back soon and I will personally buy you a drink at our Bourbon O Bar!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,074 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,488)
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English first
Columbus, Ohio
Level Contributor
3 reviews
5 of 5 bubbles Reviewed August 14, 2014

My husband and I loved this hotel (and bar - Bourbon O), as it is in a great location and the staff was extremely nice and helpful. Would highly recommend to others and plan to come back for future trips!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sasha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, September 2, 2014
Dear Sasha S,

Thank you for staying with us on your Honeymoon! We look forward to you returning for a very special anniversary. Please let all your friends and family in Ohio know we are ready to welcome then to the French Quarter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Havasu City, Arizona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 13, 2014

Very clean and updated hotel. Excellent customer service. Great rates. Located in the center of the French Quarter. Easy access to the waterfront, Bourbon St, French Market, Jackson Square, Frenchmen St.

Room Tip: Ask for a balcony room.
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  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tkcommeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, September 2, 2014
Dear tkcommeau,

Thank you for your nice comments about our hotel. Please let everyone in Arizona know we are ready to welcome them to NOLA!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 13, 2014

The Bourbon Orleans is a lovely hotel, right in the middle of everything. The room was large, the bathroom really nice - particularly the shower - and the beds clean and comfortable. Breakfast was excellent - wait staff very good - and the food was hot and prepared to order. The entire staff was first class.

A word of caution: beware of staying here over a Friday or Saturday night. Our room was on the first floor with a window facing the street in back. Thursday was great, noise stopped at 11pm. On Friday the music was extremely loud and obnoxious and did not stop until 4am. Be sure to ask if the interior rooms are less exposed to the "elements."

  • Stayed August 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, September 2, 2014
Dear Paula C,

Thank you for your nice comments about our staff. Yes, noise can be a challenge but we have many interior guestrooms that are truly tranquil. Please feel free to contact me when planning your next visit and I will ensure you a perfect room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cooperstown, New York
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed August 13, 2014

This was my third stay at this hotel and while I have enjoyed other hotels in the quarter, I simply love this location. The rooms are large, clean and the staff is always nice. The only thing I wish this hotel would do is 1. Put door closers on the doors so they do not slam!!! People are drunk when they come home and do not have the good sense to hold the door while it closes - so the result, you hear doors slamming all night and all morning long. 2. For those of us who like " white noise" when we sleep - please allow us to keep on our bathroom fans, or the AC fan or have a fan in the room for us and believe me - there are lots us who sleep with white noise and that would also help with the hallway noise as well. Anyway, still love the place and will return next year with my Red Dress in hand.

Room Tip: Rooms on Bourbon will be loud - but then again you will be on Bourbon. The rooms over looking the po...
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  • Stayed August 2014, traveled with friends
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank ctownbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, September 2, 2014
Dear CTownbaker,

Thank you for coming to visit us from beautiful New York. We are very fortunate to have so many repeat guests here at the Bourbon Orleans Hotel. We will look for you next year at the “red dress run”!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Quebec, Canada
1 review
4 of 5 bubbles Reviewed August 13, 2014

This hotel had the best location, staff was very friendly and the pool was great after long walks in the French quarter! the hotel offer cold water and coffee in the morning, it's a small attention but greatly appreciated. We loved it and will recommend it!

  • Stayed August 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Melanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, September 2, 2014
Dear Melanie L,

Thank you for staying with us here at the Bourbon Orleans. Attention to detail is critical to a successful hotel and I am delighted you enjoyed our special amenities. Come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio, United States
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 13, 2014

We've been coming to the Bourbon Orleans since the 90s. It just gets better and better. The cost cannot be matched if staying in the French Quarter. The staff is friendly, the rooms are very clean and comfortable. The hotel is very conveniently located to everything in the Quarter. Love this hotel, love New Orleans.

  • Stayed August 2014, traveled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, September 2, 2014
Dear Margaret P,

Thank you for being a long term fan of the Bourbon Orleans. We have changed a lot over the years and we do work hard at getting better every day. Please remember to tell all your family and friends about us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bourbon Orleans Hotel

Property: Bourbon Orleans Hotel
Address: 717 Orleans St., New Orleans, LA 70116-3189
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in New Orleans
#6 Romantic Hotel in New Orleans
#7 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bourbon Orleans Hotel 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Discover a place where old world charm meets new world luxury. Nestled in the heart of the French Quarter, the Bourbon Orleans New Orleans Hotel features a rich history and opulent French styling reminiscent of the early 1800s. Its central New Orleans location, just steps away from the famed St. Louis Cathedral, means you're never far from the best the city has to offer-from upscale shopping on Royal Street, to the local artists and performers of Jackson Square, to all of the restaurants, galleries and nightlife in between. ... more   less 
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Also Known As:
Hotel Bourbon Orleans
Wndham New Orleans

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