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“Good Location”

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Bourbon Orleans Hotel
Ranked #10 of 162 Hotels in New Orleans
Certificate of Excellence
Vancouver
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good Location”
Reviewed July 24, 2014

This hotel is half a block off Bourbon Street in the French Quarter. This can be good or bad depending how you look at it. We spent 2 days in New Orleans at the end of our trip. As our time in the city was short we decided to stay right in the Quarter. This was also our first trip to New Orleans and so I went by Tripadvisor reviews.
There is nothing wrong with the Bourbon Orleans hotel. The staff we met were very friendly and helpful. My one comment would be that the walls are paper thin, I really mean paper thin. In the morning I could hear through the connecting door of our room, the suitcase zipper in the next room being done up. My other comment would be that if you have an inner courtyard room it will be much quieter than the rooms that face the streets.
Valet parking is the only way to go, give them the car and then don't think about it until you check out.
Overall it is a good hotel with a good location, prices are a little high, wouldn't be as bad if they included breakfast and parking but they don't.
Next time I will look around at the smaller hotels in the Quarter

Room Tip: Ask for an inner courtyard room.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ghostkeeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, July 28, 2014
Dear Ghostkeeper,

Thank you for staying with us at the Bourbon Orleans Hotel. We offer several packages that include breakfast and when you are planning a return visit please review our website. Thank you for your nice comments on our friendly staff……..please let all your friends and family in Vancouver know we are here for them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,523)
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English first
Philadelphia, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 24, 2014

From the minute I walked into your establishment I was amazed. Not only was the hotel in a great location, it was just perfect for the activities that I wanted to do. Convenient to everything. Room was clean, and comfortable, quiet at night, and staff very helpful. Right at Bourbon
Street where I wanted to be. We walked to most of our activities which was great. Glad the travel agency booked us there. We also enjoyed the pool area.

  • Stayed July 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mildred H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, July 25, 2014
Dear Mildred H,

Thank you for staying with us at the Bourbon Orleans. We are delighted you enjoyed your stay and hope you will tell all your friends and family that we are ready to welcome them to the French Quarter!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 23, 2014 via mobile

The hotel was nice and some of the staff was friendly. (We had a rather rude house keeper.) The room was clean, but even the TV and my rather rambunctious 3 year old couldn't drown out the noise from Bourbon St.
When I booked the room I requested a room on an upper floor. When we got to the hotel we were informed the room we reserved was on the third floor. At one point we got off the elevator on our floor and the hallway smelled as if we had just missed a greatfull dead concert. This was brought to the staffs attention who notified management. This was a recurring smell that day. Which also might explain why the fire alarm went of several times throughout night and early morning hours. (BTW when I asked the front desk guy about the alarms he said he nothing)
For breakfast we did room service from the hotel restaurant. Not as good as I expected and definitely not grandma's pancakes.
So if your going for the party this is probably a good place, but not very family friendly. If I stay here again it will be because someone else is paying. Not worth the money could have stayed at a LA Quinta and had the same experience for a third of the cost.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank craigboggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, July 25, 2014
Dear CraigBoggs,

Thank you for staying with us this month. Certainly noise and fire alarms can be very disruptive. We are working very hard to minimize noise throughout the hotel, especially on Bourbon Street. Please contact me directly when planning a future visit and I will ensure you a perfect room with an interior courtyard view.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 23, 2014 via mobile

The location is perfect. I saw the reviews and everyone was right. Staff are amazing, room is lovely, hotel is steeped in history, right in the middle on French quarter and you sleep so well in the quiet rooms. From the second you arrive the staff are there for you. Made our holiday coming here!

Stayed July 2014, traveled with friends
Helpful?
Thank JONATHAN H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, July 25, 2014
Dear Jonathan H,

Thank you for sharing your nice comments regarding our Hotel. Yes, we are an historic hotel and our ballroom and lobby areas date back to 1817!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
1 review
Reviewed July 23, 2014

Thanks so much to James Jay for accommodating us and helping make our trip so enjoyable. I can't say enough good things about this hotel. Everyone from the front receptionists, to the concierge, to the housekeeping staff was friendly and very helpful. The rooms are immaculate and the hotel has everything you need. Thank you Bourbon Orleans Hotel, we had a fabulous stay!

  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Latasha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, July 25, 2014
Dear Latasha S,

Thank you for your nice comments about our staff. I will be certain to let James Jay, Director of our reservations department know of your kind words. Please let all your friends and family in Cleveland know we are here for them!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 23, 2014

This truly is an amazing hotel. Even though our stay was very short, we had a great time. The room is very nice and overlooked the pool. We didn't go in, but saw a few couples enjoying a little break from the crowds on Bourbon St. The bartender, Steven Lemley, makes a killer cocktail and is a lot of fun to talk to.

I highly recommend staying at this hotel, you will not have a bad night.

Room Tip: The rooms with a courtyard view are very nice and quiet.
See more room tips
  • Stayed July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Dan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, July 25, 2014
Dear Dano,

Thank you for staying with us at the Bourbon Orleans! I will be certain to share your comments with Steven, our mixologist in the Bourbon O Bar. Wish you were still here………I am ready for a Tiki Drink!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 23, 2014 via mobile

Really enjoyed my stay, but was disappointed with non complimentary breakfast. Also, the shower drainage was not good and the toilet didn't flush adequately. my wife and I waited for over an hour to get our car at check out. A personal suggestion would be to place "quiet please" signs in the hallways until at least 11am. All in all the staff was very friendly and accommodating. Loved the location and turn down service.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlos B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, July 25, 2014
Dear Carlos,

Thank you for staying with us this month. We are very proud of our friendly staff. We work hard to ensure everything is in working order in all guestrooms. I will be certain to follow up on your comments with engineering. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bourbon Orleans Hotel

Property: Bourbon Orleans Hotel
Address: 717 Orleans St., New Orleans, LA 70116-3189
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in New Orleans
#6 Romantic Hotel in New Orleans
#7 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bourbon Orleans Hotel 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Discover a place where old world charm meets new world luxury. Nestled in the heart of the French Quarter, the Bourbon Orleans New Orleans Hotel features a rich history and opulent French styling reminiscent of the early 1800s. Its central New Orleans location, just steps away from the famed St. Louis Cathedral, means you're never far from the best the city has to offer-from upscale shopping on Royal Street, to the local artists and performers of Jackson Square, to all of the restaurants, galleries and nightlife in between. ... more   less 
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Also Known As:
Hotel Bourbon Orleans
Wndham New Orleans

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