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“Wonderful customer service”

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Bourbon Orleans Hotel
Ranked #9 of 164 Hotels in New Orleans
Certificate of Excellence
Gurnee, Illinois, United States
2 reviews
“Wonderful customer service”
Reviewed January 3, 2014

This was our second stay at Bourbon Orleans Hotel in New Orleans. It is a great hotel, with a great location and a reasonable price. The customer service is outstanding and that is why we chose that hotel for our return trip.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Columbia, South Carolina
1 review
Reviewed January 3, 2014

I very much enjoyed my stay at the Bourbon Hotel in New Orleans. The hotel was sumptuous and soooo comfortable. The rooms were a delight, a nice size and tastefully done. The lobby was a lovely area, especially decorated for Xmas with a wandering Santa to boot, and the bar made some amazing cocktails. The staff were all amazingly friendly and helpful at all times and the hotel is wonderfully located in the heart of the french quarter so that everything was within walking distance and yet it was far enough away from bourbon street to not be noisy. I would stay here again and highly recommend it to others.

Room Tip: courtyard rooms are lovely, especially with the fan shaped windows
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lydpea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 3, 2014

Rooms were immaculate and spacious. The king bed is super comfortable and perfect to sink into after a long day of exploring the city, plus you have more pillows than you can imagine! The decor has a historic feel with a modern twist. My room overlooked the courtyard which was a nice change from the hustle and bustle of Bourbon and Orleans Streets. We were also on the 3rd floor which had black marble hallways (beautiful!).

Everyone we encountered at the property were wonderful. Gio, who works the evenings at the Front Desk is awesome. He's super friendly and will give you some great recommendations on places to eat and things to do in the area. You also must go see Steven at the Bourbon O, the bar in the hotel. He won Mixologist of the Year for New Orleans 2013, and he certainly lives up to that title. He's super friendly and will make you an amazing drink! If you're looking for stellar pancakes, then look no further than the Roux on Orleans, which are a great way to speed up recovery after a few drinks from the night before.

I have already recommended this property to friends and family looking for a great getaway to New Orleans. They are so centrally located within the heart of the French Quarter that you are minutes from almost everything!

Room Tip: Courtyard rooms are super quiet and provide a great view of the pool.
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank poolplayingpenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tennessee
Level 6 Contributor
260 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed January 2, 2014

If you are looking for a great location for both Bourbon St and the French Quarter in general this place is great. Its very pretty inside the lobby, not some chain feeling lobby and depending on the weather, warm cider, hot chocolate or water on your way inside. A (cash) Bloody Mary bar on Saints game days. We checked in at 10:20am and our room was ready. The front desk staff was nice, not super knowledgeable but really friendly. We ended up with a handicap accessible room so our room may be different but it was clean and spacious and without asking a garden view not on the street! We looked at the pool which even the few days after Christmas was very well maintained and by no means nasty looking and offered a nice view. This place is great for walking from and is stumbling distance from Bourbon. Really worth the stat if you are after location and want a nice, clean, comfortable hotel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank runash202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, January 3, 2014
Thank you for being a recent guest of our hotel and for taking the time to write about your stay. We strive to make our guests feel like they are at "home" and extend to everyone a little “lagniappe” and hospitality that one would offer if you had "company" over by providing our guests with hot chocolate, hot cider or fruit infused water located in our lobby. As you mentioned our location is perfect for strolling the streets of the French Quarter knowing you are nearby in case you want to relax and enjoy our beautiful courtyard pool, which is heated for those wishing to enjoy during the cooler days of winter. We look forward to having you back when your travels return you to New Orleans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 2, 2014

I just came back from a 5 night stay at the Bourbon Orleans. We upgraded to a 2 floor suite on Bourbon St. and it made it a fun time. Only good for guests who enjoy the noise of partying all night long, which we did. Very central location in the Quarter. Pillows super uncomfortable.

Room Tip: Avoid Bourbon St. rooms if you don't like noise.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eve Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, January 3, 2014
I am so happy to hear you had a great time and that your were able to upgrade to a Bourbon Street Balcony Suite providing you with everything you needed to make this a memorable experience. Our balcony suites offer great views of the streets below, putting you right in the middle of all the excitement without actually having to be in the midst of the crowds. Our beautiful courtyard saltwater pool provides a great oasis for enjoying a fresh cocktail from our beautiful bar and relaxing after a day of strolling the streets of the French Quarter. We look forward to having you back as our guest in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Groves, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 2, 2014

I had an awesome time celebrating my 40th birthday at the Bourbon Orleans Hotel! The location is perfect and the staff is wonderful. We are planning on staying here again in March for my friends 40th birthday too. She came with me in December and had such a good time she wants to go back for her birthday. Love all the history of the hotel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alysia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, January 3, 2014
Thank you for selecting our hotel to mark your milestone birthday and that you found everything up to your expectations while in town celebrating with friends. Our goal is to make every guest feel special and to create memories that will last a lifetime. I appreciate you taking the time to write a great review and look forward to having you and your friends back in the Spring to continue the celebration!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Slaughter
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 2, 2014

Great hotel, Great staff, Great location and Great food. I cannot ask for better and they honor any and all request if possible. Rooms are always to my expectations and would not consider staying anywhere else. The staff really goes out of their way to make your stay comfortable, making your departure a bit sad and hoping to see your friends really soon.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Billy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, January 3, 2014
Thank you so much for being a loyal guest of our beautiful and historical hotel. Reading your wonderful review fills me with pride knowing that that our staff is fulfilling our mission to provide our guests with comfortable and clean accommodations while providing the level of hospitality and service you should expect from a hotel of our caliber. We look forward to having you back in the future and promise to keep you returning for more of our "Southern Hospitality"!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bourbon Orleans Hotel

Property: Bourbon Orleans Hotel
Address: 717 Orleans St., New Orleans, LA 70116-3189
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in New Orleans
#6 Romantic Hotel in New Orleans
#7 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bourbon Orleans Hotel 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Discover a place where old world charm meets new world luxury. Nestled in the heart of the French Quarter, the Bourbon Orleans New Orleans Hotel features a rich history and opulent French styling reminiscent of the early 1800s. Its central New Orleans location, just steps away from the famed St. Louis Cathedral, means you're never far from the best the city has to offer-from upscale shopping on Royal Street, to the local artists and performers of Jackson Square, to all of the restaurants, galleries and nightlife in between. ... more   less 
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Also Known As:
Hotel Bourbon Orleans
Wndham New Orleans

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