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“Mixed feelings”

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Bourbon Orleans Hotel
Ranked #9 of 162 Hotels in New Orleans
Certificate of Excellence
Louisville, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Mixed feelings”
Reviewed October 2, 2012

We loved the location, comfortable and clean room, and wonderful staff, especially the valet staff. Breakfast, however, was a fiasco twice in a row. Although the food that was available was excellent, the kitchen and restaurant managers need refresher courses in time managment and ordering. There was a line each morning to be seated. On our first day there, we saw a group leave because they could not get served. This was repeated on the second day, as well. There was a long wait time to be seated, then up to 30 minutes passed before patrons were even acknowledged. MANY menu items were not available. A wait person might carry out a plate of toast, but not have in his/her free hand a coffee pot or order tablet, etc. This started each day with frustration for all involved. Perhaps a review of the restaurant in general would be helpful. It was very disappointing considering the prices and the excellence of the rest of the hotel.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Galway, Ireland
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 2, 2012

We spent a great 3 days in New Orleans and I am glad we chose this Hotel. The staff were excellent in everything that we asked of them. The rooms were clean and the beds comfortable. We had a room overlooking the pool and we couldn't hear any of the noise from Bourbon street.The breakfast in the morning,although expensive was delicious,especially the eggs benedict. Terry in the bar is a laugh a minute and make the best Hurricane in N'Orleans.
If we return to N'Orleans we will definitely stay here and would have no problem in recommending this hotel to our family and friends.
Location was excellent....door from bar leads onto Bourbon Street,lower end while front Door is 2 mins walk from Jackson Square.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tdc1810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollywood, Florida
1 review
Reviewed October 1, 2012

Super location....in the middle of the French Quarter. Great Staff...always
pleasant with a smile.
Very clean facility.....the rooms are fresh.
Great place to stay.
I lived in New Orleans for many years back in the 1960's and 1970's and the Bourbon Orleans not only survived over the years....it thrived.
Oh yea......I'll be back.

Stayed September 2012, traveled with friends
Helpful?
Thank schiffwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed September 30, 2012 via mobile

We stayed here for our honeymoon before we left for our cruise. The staff were so friendly! Caleb (I didn't get his last name) and Louis Miller are outstanding employees. They made us feel welcome every time we walked in the door. The room was beautiful and clean. The location is great, we walked everywhere. I can't wait to come back and visit : ) Go Saints : )

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Becka99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 29, 2012

Hotel is in the best location in the French Quarter - almost the exact center. The room was very nice - well appointed, clean and good bedding. Rate was competitive considering the deal I had included parking and breakfast. This was my second time here and we will return.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lwbiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flower Mound, Texas
Level Contributor
95 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 28, 2012 via mobile

First stay in New Orleans was amazing. Loved that everything was walking distance from hotel. Hotel 15 steps from bourbon street and less than 10 mins from lots of sites. Great staff working at hotel. Very helpful and courteous. Would stay here again. Lots of good history an

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank condryr35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leland, North Carolina
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 28, 2012

I had the absolute pleasure of staying for 3 nights on a girls trip. The room was huge, included a wet bar, desk, two lounge chairs, and comfortable bedding. The bathroom was large and the shower was awesome. The walls are thin, but it's an old hotel and it's right on Bourbon Street, so no one expected quiet.
The food in Roux for the breakfast buffet was great, nice selection, well prepared, and tasty.
The employees were absolutely awesome, they were very polite and professional at the desk, the concierge, the bell station and in the restaurant. The lobby is gorgeous and ornate. The history of the hotel is polished and lovely, it's very well taken care of. The pool area is immaculate with gorgeous landscaping, very peaceful for a cup of coffee in the morning.
The Bourbon O bar is home of the Voodoo Mojo, one of the most delicious, potent drinks I've ever had! Terry the bartender came up with it and it's wonderful. My friend and I were there for Terry's birthday and engagement the next night. He's a wonderful, entertaining guy and we were so very happy to celebrate with him! The bar also features piano entertainment and tv's for the games.
Another thing, there's a wonderful haunted history of the hotel and I actually got "ghost orbs" in my photos in the lobby. I love a good haunted history and this was fantastic. One of the desk clerks told us she refused to go upstairs because she didn't want a ghost to follow her home.
Overall, I will stay in this hotel again, it was everything I'd hoped it would be and more.

Room Tip: Ask for the corner rooms overlooking the pool.
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bethany F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bourbon Orleans Hotel

Property: Bourbon Orleans Hotel
Address: 717 Orleans St., New Orleans, LA 70116-3189
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in New Orleans
#6 Romantic Hotel in New Orleans
#7 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bourbon Orleans Hotel 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Discover a place where old world charm meets new world luxury. Nestled in the heart of the French Quarter, the Bourbon Orleans New Orleans Hotel features a rich history and opulent French styling reminiscent of the early 1800s. Its central New Orleans location, just steps away from the famed St. Louis Cathedral, means you're never far from the best the city has to offer-from upscale shopping on Royal Street, to the local artists and performers of Jackson Square, to all of the restaurants, galleries and nightlife in between. ... more   less 
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Also Known As:
Hotel Bourbon Orleans
Wndham New Orleans

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