This hotel has made improvements over the year which are appreciated yet still misses the nuances.
Was very frustrated from a practacality standpoint. I called for my car 45 minutes in advance, (10 minutes more than the required 35). Ii checked to see where it was 50 minutes later and learned the message to get the car had not been delivered to the valet. I missed my flight becasue of this.
While waiting for my car I attenpted to get my breakfast whicdh was included in my package along with my car. There was a line of 10 people, no hostess, no managers and two waiters serving the entire dining room and trying to host. People were getting wrong orders, serving themselves their own coffee and frustrated. I finally was seated and waited 15 minutes to be waited on after I got my own menu. The food too too long as well.
As I say, they are trying and if you get a good rate it may be worth it, but until things improve you can get much better service close by for a full rate. With a good rate just know to expect 2 star service as in a great location.
- Official Description (provided by the hotel):
- Discover a place where old world charm meets new world luxury. Nestled in the heart of the French Quarter, the Bourbon Orleans New Orleans Hotel features a rich history and opulent French styling reminiscent of the early 1800s. Its central New Orleans location, just steps away from the famed St. Louis Cathedral, means you're never far from the best the city has to offer-from upscale shopping on Royal Street, to the local artists and performers of Jackson Square, to all of the restaurants, galleries and nightlife in between. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Bourbon Orleans
- Wndham New Orleans