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“Best Customer Service!”

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Bourbon Orleans Hotel
Ranked #9 of 162 Hotels in New Orleans
Certificate of Excellence
New Orleans, Louisiana
1 review
“Best Customer Service!”
Reviewed August 14, 2012

I had booked the Bourbon Orleans Hotel for not only the location for our wedding, but also where I reserved a room block for all our guests to stay. We had some guests stay over a week and all I heard were amazing reviews of the rooms, the service, the location, etc. of the hotel. I also stayed there the night before my wedding and the balcony 2 story suites are amazing! The staff made our special day beyond memorable and were more than accommodating throughout the whole experience. I would recommend this hotel highly and without a doubt!

  • Stayed August 2012, traveled with friends
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Helpful?
Thank mgan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Los Angeles, California
1 review
Reviewed August 13, 2012

The Jungian Society for Scolarly Studies chose the venerable Hotel Bourbon for its yearly conference -- what a great idea that was! Presentations were given in the grand ballroom upstairs and in two smaller rooms on the first floor. Personnel was very friendly and went out of their way to accommodate us. Great service. Evenings were free to roam and explore the French Qarters, for which the hotel is perfectly located. Best of all, given the hours of sitting inside: the nice size pool in the courtyard for an early morning or evening swim!

Room Tip: I liked my room on the top floor and facing the courtyard; was glad to be able to control the air co...
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  • Stayed August 2012, traveled on business
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Helpful?
Thank Marianne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 13, 2012

Great location for a conference! Excellent clean rooms with great beds. Food substandard and expensive. Unfortunately hotel double billed quite a few guests (reserve on credit card + hotel charge). Placed 7 separate calls to General Manager, Front Desk Manager, Accounting Manager plus emails to General Manager to try and straighten out the mess. No response.

Room Tip: All rooms seem to be the same excellent quality. Don't order room service - expensive, slow (mor...
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  • Stayed August 2012, traveled on business
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Helpful?
3 Thank Ginger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gridley, Illinois
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 13, 2012

I spent a few nights here last week with my family and couldn't have been happier, the Bourbon Orleans is in a perfect location in the French Quarter. Just about everything is a short walk from here. From the moment we arrived, the customer service was excellent. The employees were all helpful, knowledgeable, and engaging. I highly recommend this hotel, we will never stay anywhere else in NOLA.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
Thank Harp2theBarp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 10, 2012

Went to New Orleans for the weekend to meet up with some friends and had a blast. The hotel could not have been located in a better place, being able to walk out the front door to Bourdon Street was exactly what I was looking for. As soon as we checked in we were greated with exceptional service. Tanner at the front desk checked us in, then immediately provided a map of the area offering suggestions to go too. While walking through the lobby, Alyssa I believe in Sales over heard us talking about the reasons we were in New Orleans and she took it upon herself to provide us with a complimentary beverage to start the weekend off right. What a nice surprise. The entire stay continue to be this way with great service, housekeeping each day did an exceptional job cleaning the room and replenishing our amenities. I would recommend this hotel to others and can't wait to go back to New Orleans and stay here again.

  • Stayed July 2012, traveled with friends
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Helpful?
2 Thank AllureoftheSeas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mobile
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 10, 2012

Unbeatable location and atmosphere. The room was amazing. More New Orleans experience than I could have ever expected, lovely strolls to any place of intrest. I am in New Orleans often but this was by far the best time I have ever spent in New Orleans. I am already planning my next visit.

  • Stayed August 2012, traveled as a couple
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Helpful?
2 Thank Madelyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forest, Mississippi
Level Contributor
80 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 10, 2012 via mobile

The Bourbon Orleans is In perfect location for anything French Quarter! The Rooms were much larger than other rooms I've stayed in, in the Quarter. Hotel Staff was above and beyond helpful. Everything was neat and clean. The rooms were very quite despite location.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
1 Thank Shasta Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bourbon Orleans Hotel

Property: Bourbon Orleans Hotel
Address: 717 Orleans St., New Orleans, LA 70116-3189
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in New Orleans
#6 Romantic Hotel in New Orleans
#7 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bourbon Orleans Hotel 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Discover a place where old world charm meets new world luxury. Nestled in the heart of the French Quarter, the Bourbon Orleans New Orleans Hotel features a rich history and opulent French styling reminiscent of the early 1800s. Its central New Orleans location, just steps away from the famed St. Louis Cathedral, means you're never far from the best the city has to offer-from upscale shopping on Royal Street, to the local artists and performers of Jackson Square, to all of the restaurants, galleries and nightlife in between. ... more   less 
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Also Known As:
Hotel Bourbon Orleans
Wndham New Orleans

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