IN 20+ TRIPS TO NEW ORLEANS, THIS IS THE WORST SERVICE I HAVE EVER RECEIVED!!!
This is the worst place I have ever stayed. It wasn't that the location was that bad, nor nasty, nor cheap. It was the fact that the staff could care less about what was wrong.
First off, I tried to book the room by calling the hotel, and the hotel group on three occasions, and was told that the computer was down. I eventually booked through Hotels.com.
Upon arrival, the air conditioning did not work adequately, not good for anyone in New Orleans. The staff was notified and their response was that it worked well enough, followed by a symposium on how to read the thermostat. I could care less about the reading on the thermostat. If I'm too hot for a top sheet, then the air is not adequate.
The cable was out, when we asked about it, we were told that it was out all over the quarter. This was simply untrue, I can only speculate that the bill was unpaid.
There weren't enough towels, one wash-cloth for two adults, in a hot room in New Orleans without TV.
When all of this was discussed with the young lady at the front desk, she became very confrontational, and proceeded to offend my wife. When she was told that was not ok to deride us, she replied by stating that she allowed to have an opinion and she was "merely stating" her opinion.
I also need to add that the rooms weren't clean either: dust in the bathroom vents, black mold on the vent over the sitting area, and a hole in the ceiling by the ceiling fan.
We stayed only one day of the two I paid for and rented a room in another hotel, which had air conditioning and cable with multiple wash-cloths and towels. The staff acted like they could care less about the fact that we were dissatisfied nor that we were leaving. As of the time of my writing this the second day had not been refunded. Based on my dealings with them so far, I really don't expect them to do what's right.
- Official Description (provided by the hotel):
- Hotel St. Helene is located on Chartres Street, right next door to the Napoleon House, a favorite among locals and tourists alike. The hotel’s location offers access to an abundance of popular attractions and world famous entertainment that the French Quarter has to offer, such as Café du Monde, the French Market, House of Blues, and Pat O’ Brien’s, which are all located within only one-half mile of this French Quarter gem! This beautifully restored hotel, just recently renovated and reopened in January 2012, is located in the heart of the French Quarter, only 2 blocks away from Bourbon Street, steps away from Jackson Square and the mighty Mississippi River. Our contemporary guest rooms and suites are complete with:-LCD flat screen TVs-Ebony stained hardwood floors-Wireless internet in guest rooms and public areas-300 thread-count linens & duvet covers-IPOD docking stations-All-marble bathrooms with standing showersOur French Quarter and Courtyard suites feature balconies which overlook the pool in the courtyard area or the historic French Quarter. All guest rooms are nicely equipped to give a feeling of being home away from home in one of the most historic cities in the world! ... more less
- Reservation Options:
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- Also Known As:
- Ste Helene Hotel
- Hotel Ste Helene