The house was very beautiful with a great location. The owner was very friendly, welcoming, and gave great info about New Orleans and where to go.
However, our biggest complaint was with our room (Oak Alley) The room was located on the ground floor, with the door opening into the breakfast room. The door had multiple cracks in the wood paneling. Not only was it possible to see into the breakfast room from our bedroom but also I could see clearly half of the bed in our room from a table in the breakfast room. Beyond feeling like we had not privacy in our room, it was impossible to sleep. I'm normally a deep sleeper, but I was woken up at 6:30 every morning by the first person to turn on the coffee pot. With no exaggeration, I could hear people stirring their coffee. Additionally, the floor in the room above us creaked loudly so we couldn't fall asleep until the person above us did every night around 1 am. Our room was completely unacceptable. Not only could we not sleep for more that about 5 hours a night for the whole vacation, we had no privacy. Even people in rooms on the second floor who were happy with their rooms were shocked to see us come out of our room every morning directly into the breakfast room and commented that they couldn't believe there was a room behind our door. And it was all very surprising, because there was no mention of any possibility of an such inconvenience with this room when we booked.
What was most surprising is that there was a beautiful, window lined room in the front of the house that would have made a much better breakfast room. It seems unconscionable to ask someone to pay such a price for a room which literally has a direct line of sight to the breakfast room through cracks in the door, especially when there is no need to have the breakfast room located where it is.
Beyond this major complaint, the Bed and Breakfast was also not maintained to the level of standards advertised on the website or expected based on the room prices. The house was beautifully restored and furnished. However, this attention to detail was unfortunately not paid to the running of the B&B. The rooms were not cleaned well. While sheets and towels were clean, but the floor was not at all. Flowers around the house were left to rot in the vases. The food served in the morning was not of good quality, although there was a nice variety. This was of particular surprise, as the owner was always recommending good quality restaurants and criticizing those serving poor quality food.
- Official Description (provided by the hotel):
- Ideally located on St. Charles Ave. in the Garden District just minutes from the French Quarter, our New Orleans Bed and Breakfast was designed and built in 1893 by famed New Orleans architect Thomas Sully. Lovingly restored to its former glory and decorated with period furnishings, our romantic New Orleans B&B welcomes you to a majestic past with all the comforts and conveniences the modern travel needs. Enjoy our complimentary expanded continental breakfast, Wi-Fi and guest drinks and snacks. The perfect safe and secluded location steps to the St. Charles Ave. streetcar with access to the French Quarter, Tulane University, Magazine Street & the best restaurants of NOLA. ... more less