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“Had a terrific stay at this hotel!” 5 of 5 stars
Review of Country Inn & Suites By Carlson, New Orleans French Quarter

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Country Inn & Suites By Carlson, New Orleans French Quarter
Ranked #28 of 162 Hotels in New Orleans
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Had a terrific stay at this hotel!”
5 of 5 stars Reviewed August 7, 2014

We stayed at the Country Inn & Suites Hotel in the French Quarter in late July and it was a wonderful experience. It's actually two blocks off the French Quarter across Canal Street -- which I saw as a plus because it's quieter in the evenings. It was an easy walk to everything in the French Quarter and to the World War II Museum (in the other direction), which will simply blow your mind if you go. All the staff at this hotel were very friendly and our room was kept spotlessly clean (I'm kind of picky about a clean room). We are a family of 5 and we had a king suite with a full sleeper sofa. The kids who bunked on the sleeper sofa said it was as comfy as any good bed they've slept in. It was definitely above your average sleeper sofa. They offer a very nice and complimentary full breakfast buffet in the morning -- my only caveat is that it gets crazy crowded during the last 30 or so minutes that it's open. Last thing -- I can't say enough about the great housekeeping staff. On our last day, we returned from a very full day of playing tourist. When we opened the door to our room, we saw that the fold out bed was perfectly made -- and our 11 year old twin girls' stuffed animals were lovingly tucked in with a blanket and pillow our daughters brought! I'm attaching a photo of this, because it was too cute. We would love to stay at this hotel again and hope we get the chance to do so!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank Blithe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, August 8, 2014
That made my morning! Thanks for sharing. I know our team really enjoys making stays special, and it looks like we were able to do that here. Whether it be little extras in service, or that we have invested in high end memory foam mattresses for our pullout beds -- we try to think of everything to make sure guests have a great time in New Orleans. Thank you again for sharing the review (and photo!). We hope you get to come visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,173 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (596)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Gouldsboro, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 6, 2014

First and foremost there is a hidden fee in the form of a required deposit. My party and I had reserved 2 rooms, and each of us wanted to pay for our rooms with cash and leave a credit card on file for any incidentals. An actual credit card, not a debit card. We were told that a hold would be placed on the card for $30 per day of our stay. This is odd to me. I travel often for work, and I have never had to place an actual deposit for a room. Typically, just placing the card on file is sufficient (after it's verified to be a valid card, of course). This is the only time this has occurred and I was not happy. I double checked the website after checking in and did not see anything advising of this deposit requirement. Second, the rooms are quite small and not what was represented on the website. Granted, I realize that the perspective in the online photos makes it somewhat difficult to gauge the dimensions of the room, but they appear to be taken in such a manner to be intentionally deceiving. Further, the King Guest Room pictured on the website shows a much larger room than than one we were provided. Several of the staff who appeared to be directly tasked with interfacing with guests only spoke Spanish. Normally, I wouldn't take issue with this, but someone who is standing in the breakfast room should be able to answer questions in the most language that those questions are most likely to be asked.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
2 Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, August 7, 2014
I apologize that you were disappointed with the quality of your stay. In an effort to make sure that the policy is clear, as we are always trying to be as transparent as possible (part of why we love having so many reviews and guest photos on tripadvisor!) - we simply authorize the credit card for potential incidental charges, which is essentially how a vendor verifies that a credit card will be approved if there are any charges to the account. In this situation, we actually never possess any money or deposit, its just the credit card company assuring funds will be available if needed. If you have any further questions or concerns about the policy I would be glad to speak with you more in depth as well. We appreciate your feedback, and hope that you consider us again in the future if you return to New Orleans
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2 reviews
4 of 5 stars Reviewed August 5, 2014

The hotel has a very interesting history and is well decorated. It is well located just outside the French Quarter. Clean. Breakfast was good and kept nice and clean. Breakfast staff was particularly friendly. Concierge was helpful. Valet parking is too high. A block away is a parking lot that is $10 cheaper. Checkout was unpleasant as we asked for an hour later checkout and were told it would cost $75 more. I have never had to pay extra for another hour. The clerk was short and unhelpful in that area,

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank 109janaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, August 6, 2014
I am glad to hear you had a good stay with us! I will be sure to touch base with our Front Office staff to make sure everyone is doing their best to create great experiences - it is always our goal, and it sounds like we could have done better this time. Hopefully you consider us when you return to New Orleans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Elsinore, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 5, 2014

Great hotel with a great staff. Location was perfect. Close enough to walk to all destinations, but far enough away to have a quiet hotel. Complimentary breakfast was good and they have happy hour prices on beer and wine.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, August 6, 2014
We always love seeing 5 star reviews! Thanks for taking the time to share.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunrise, Florida
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed August 5, 2014

The staff can't do enough to help the guest. The hotel was spotless. From the minute we checked our car with valet service to the minute we checked out I couldn't find one thing that I could find fault with.

Room Tip: If you get a room on the inside your room will overlook a beautiful courtyard. Out side rooms overl...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mindy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, August 6, 2014
Thank you for taking the time to share your review! We really appreciate the kind words. I know everyone goes the extra mile to make sure our guests have a great time in New Orleans, and am glad to know that we were able to accomplish that goal. Hopefully you get to return and stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, United States
1 review
5 of 5 stars Reviewed August 5, 2014

We had a great time here for an anniversary trip. The staff was very friendly and helpful, the room was nice, the location was great and the internet was fast. For how much we were paying for the valet, though (I think $33) it was really slow and two separate times they brought the wrong car around. The pool looked a little small, but it would have been perfect if we'd had time!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Kaylen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, August 6, 2014
Glad to know that you had a 5 star stay with us! I will be sure to touch base with our valet team and see if there is anything we can do to tighten up the process and make your next stay with us perfect!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 4, 2014 via mobile

We enjoyed this hotel. Our room was pretty big in comparison to other hotels. The staff was amazing, from the valet to the front desk when we checked in. We also dealt with Valerie at the concierge desk and she was great! The full breakfast was good and the breakfast staff was great at keeping it stocked fresh and the tables clean. It was a short walk to Canal, Bourbon St & the Aquarium. There are street cars nearby on Canal to ride also and the passes were very reasonable.

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank KLB029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, August 6, 2014
Thanks for sharing! I will be sure to let the whole staff know they helped make your stay great. We always shoot for perfect New Orleans experiences, and appreciate hearing we hit the mark! Hopefully you get to come back and visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, New Orleans French Quarter

Property: Country Inn & Suites By Carlson, New Orleans French Quarter
Address: 315 Magazine Street, New Orleans, LA 70130-2424
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in New Orleans
#21 Family Hotel in New Orleans
#22 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Country Inn & Suites By Carlson, New Orleans French Quarter 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
With its home-like decor and plentiful amenities, the Country Inn & Suites, New Orleans French Quarter offers comfort and convenience in the heart of downtown New Orleans. Our historic hotel is comprised of seven 19th century buildings, giving it a charming, boutique feel that artfully blends old world charm with modern comforts. Our prime location on Magazine Street near the French Quarter places our guests close to many nearby New Orleans activities and attractions, including Bourbon Street and the Convention Center. ... more   less 
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Also Known As:
Country Inn & Suites New Orleans Hotel New Orleans
Country Inn And Suites New Orleans
Country Inn New Orleans
New Orleans Country Inn

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