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“Great Attitudes make the Stay!” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson, New Orleans French Quarter

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Country Inn & Suites By Carlson, New Orleans French Quarter
Ranked #37 of 162 Hotels in New Orleans
Certificate of Excellence
Austin, TX
Level Contributor
160 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
“Great Attitudes make the Stay!”
5 of 5 bubbles Reviewed March 16, 2014

I'm going to start with the OK, the hotel is historical. I hope in the future they replace some of their lovely huge windows as they let in the cold (rare cold snap while we were there) and noise. We had the dreaded room 201 (according to another review- which is an upgrade!) and it suited our needs while being a little bit small for three adults. We didn't hear too much noise from Magazine street and only a little from the stairwell. The breakfast was more than adequate, although with the colder weather seating was limited and we barely got a seat or stood until something became available, some takeout containers or trays would greatly relieve the breakfast area, I would have gladly taken breakfast to our room had any been provided. That said, you will see I gave them 5 out of 5, TA doesn't have a 4.5, which is how I would rate them overall given the rooms.

The 5 is because the staff at this hotel are simply the best that I have had the pleasure to be around, many hotels could learn from their service and attitude. Each and every person was pleasant and you felt like they appreciated your business and would go out of their way to make your stay amazing.

And we had an airline problem which involved a surprise extra night's stay in NO, the hotel was helpful and accommodating when we needed them and it was very much appreciated.

Location is great and an easy walk to WWII Museum, Harrah's, the Aquarium and the French Quarter, which was on our to-do list for the trip. We will definitely stay here again.

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jodi_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, March 17, 2014
Thanks for taking the time to share! We will definitely take the suggestions into consideration and our thrilled to hear that the service was so great! We know from our own travels what a difference it can make to have smiling faces that are eager to help out when in a new city. Hopefully you get to return to New Orleans again soon!
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3,463 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (636)
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English first
Owens Cross Roads, Alabama
Level Contributor
249 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 bubbles Reviewed March 16, 2014

We stayed here because of the staff - and in particular Bryan who helped me make our reservation. Bryan is wonderful. We also found most of the staff to be friendly, helpful and as good or better than the most expensive hotels. The property itself is clean and the pocket-sized pool was just right after a day of walking. The breakfast was generous and the breakfast staff, wow, they are outstanding. But the lows were disappointing. Our bed was lumpy with ruts in it. My wife and I both woke up with sore backs. Mine lasted for days. It was difficult to sleep. The room itself was tired and the wall near our bed had various scrapes and marks on it - needs cleaning and repainting. We really loved the staff, but the room experience took away from what would otherwise be an outstanding property. Speaking of which, you won't find a better located hotel in the city. This one is at the center of it all.

Room Tip: Ask for a larger room. Some appeared larger than others. Also ask for the top floor with a view of...
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  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank HappyDonor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, March 17, 2014
Thanks for taking the time to share! We will definitely pass on the kind words to the staff that helped make the stay great. If you could contact us with any further information on the room you were in, it would be greatly appreciated. Normally the comfort of the beds is a strong point for the hotel, and its disappointing to hear that one of them might not be living up to the high standards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
141 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed March 15, 2014

We were told this was the chains first downtown location. Well, they hit a home run in their first at bat. I have never met a friendlier more efficient staff. Everyone had a smile. Everyone wanted to help. The building itself is a gem. It's an old warehouse that has been converted to a hotel. It creates a style and feel that is both comfortable and stylish. The rooms are good size and all the amenities are there. Then add a great location, about one block from the French Quarter, and you have a can't miss winner.

Room Tip: the concierges are great...ask them for help or restaurant tips...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Howard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, March 17, 2014
Glad you had a great stay Howard! The location really works perfect for exploring New Orleans. Everything is close enough to walk to, but we are just outside the noise of the party scene. We appreciate you taking the time to share your experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed March 12, 2014

This hotel is very unique inasmuch as it is refurbished historic buildings...so much character. The staff is extremely helpful. When we got into New Orleans we couldn't find our way to the hotel because streets were blocked for a parade. We called the hotel and spoke with the head Valet, Jared. He stayed on the phone with us for over 15 minutes talking us to the hotel using an alternative route! All of the staff is so friendly and helpful--more than any other place we have ever been!
The breakfast is very good....several hot items to choose from and it is always well stocked and the area kept clean. There is a little bar which is kind of fun for a quick drink.

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank CAC53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, March 13, 2014
We are always excited to hear about great experiences! We will be sure to share a pat on the back with everyone. We know figuring out how to get around the parades can be tricky, even for us, yet alone someone not familiar with the city, so its great to know we were able to get you in trouble free! Hopefully you get to come back and enjoy Mardi Gras with us again next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont, Texas, United States
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed March 10, 2014 via mobile

Took too much time to check in. No luggage cart available. Only one person working valet desk. Car was left parked on street for way too long. Valet told me a bellman would help me. He did - shoved me a cart and left. Parking $36.00 plus tax. Prices too high for what we got . Could have stayed first class in the Quarter for less money. Room was clean and quite.

Stayed March 2014, traveled as a couple
Helpful?
Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, March 12, 2014
I am sorry to hear that you didnt feel like you got a 5 star New Orleans experience. We definitely always shoot to provide first class service and will be touching base with the staff to make sure that everyone gets that type of experience. I know, especially when paying the higher rate for an oversized vehicle, that expectations are high not just from guests but also myself. I hope the next time you come to New Orleans you give us another chance to provide a great experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

All staff wear a button stating they are working to make your stay a 10. All of the staff throughout the hotel achieved a perfect 10 performance. I can't remember the last time I spent time in a hotel where every staff member performed impeccable service. The hotel is very nice, updated in a casual French Quarter decor. Rooms were good size with great beds. Free WFII. Breakfast was the best continental breakfast I have experienced. The service was amazing at breakfast. Two young men kept the breakfast fresh and tables clean all with a cheerful attitude. The hotel is ideally located and within walking distance or use of trolly car for most destinations. My hats off to this establishment for providing excellent service, friendliness and do their best to make this customer's stay in New Orleans pleasurable experience.

Room Tip: 2 queen beds was great size with refrigerator and microwave. Vanity area separate from bathroom is...
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  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank cheyrl6912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, March 11, 2014
Thanks for taking the time to share! We definitely try to create a culture that embraces "perfect 10" or in tripadvisors case "5 star" experiences. We know how valuable vacation time can be and want everyone to feel like they got the most value possible from their days and dollars!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
86 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed March 9, 2014

The hotel was as good as the reviews. A very professional and courteous staff. Rooms were clean and well appointed. The location is very convenient to the French Quarter, close enough but not so close to be disturbed by the noise. I would recommend staying here to anyone, a very good value for the price!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlarose9, General Manager at Country Inn & Suites By Carlson, New Orleans French Quarter, responded to this review, March 11, 2014
Thanks for taking the time to share! The reviews definitely set the bar high for us, but we always shoot to exceed expectations. We appreciate you taking the time to share, and hopefully you get to come back and stay again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, New Orleans French Quarter

Property: Country Inn & Suites By Carlson, New Orleans French Quarter
Address: 315 Magazine Street, New Orleans, LA 70130-2424
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in New Orleans
#21 Family Hotel in New Orleans
#22 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Country Inn & Suites By Carlson, New Orleans French Quarter 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
With its home-like decor and plentiful amenities, the Country Inn & Suites, New Orleans French Quarter offers comfort and convenience in the heart of downtown New Orleans. Our historic hotel is comprised of seven 19th century buildings, giving it a charming, boutique feel that artfully blends old world charm with modern comforts. Our prime location on Magazine Street near the French Quarter places our guests close to many nearby New Orleans activities and attractions, including Bourbon Street and the Convention Center. ... more   less 
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Also Known As:
Country Inn & Suites New Orleans Hotel New Orleans
Country Inn And Suites New Orleans
Country Inn New Orleans
New Orleans Country Inn

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