Went to Ralph and Kakoo's on a Saturday night. The dueling pianos were a big disappointment. No requests and neither pianist could sing at all. Our waiter, Raymond, did all he could to make this a memorable evening, although not in a good way. We first sat down and Raymond came over and took our appetizer order, he then took a moment to tell us that the piano players were terrible. Not something you expect to hear from your waiter, but that was pretty much stating the obvious anyway. About 10 minutes later, Raymond came back and asked if we wanted to order an appetizer. We reminded Raymond that we had already ordered one about 10 minutes ago. Instead of saying he forgot, he said he would check on it with the kitchen. He then took our dinner orders. About 15 minutes later, Raymond came back and literally threw a bowl of rolls on our table and then each of his other two tables, as he walked by without slowing down. Soon after than our dinners came, followed immediately after by our appetizer. No worries, we were on vacation. The meal was decent, but certainly nothing special. Think TGI Fridays. Raymond then asked if we wanted dessert, and we said sure. He said he would be right back with the dessert tray. About 10 minutes later, Raymond came back and dropped the bill on the table. When we asked what happened to the dessert tray, he said he had a lot on his mind and had 3 tables of people who all sat down at once. Not his fault at all. I said that he forgot our appetizer and also our desserts. In my opinion he was was batting 333 which is great in baseball, but pretty terrible for a waiter. Raymond grabbed by credit card and bill and walked away without a word. He came back with the final check and dropped it on the table and walked away. When we opened the folio holding the bill, we immediately noticed that he had taken the comment card out that was there just a few minutes ago, no doubt to insure that we couldn't fill it out. We paid and went to the front to get a new comment card and spoke with the general manager, just to let him know that Raymond was probably the worst waiter we have ever had any any restaurant. My wife was standing off to the side and actually heard Raymond say to that table that I was just trying to complain so I could get a free meal.
At that point it became our goal to make sure that as many people as possible heard about this experience so they could avoid this place, and most importantly this waiter, like the plague. If you do decide to try your luck here, and you get a waiter named Raymond, my advice is for you to cut your losses and go to another restaurant, any restaurant, because there is no way you will have an enjoyable experience.
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