We began booking our Mardi Gras night several months prior to our arrival in New Orleans. I checked Michaul's website, and would not book through the site: no site security at all. (Hint: Look for https:// when you're on the web & want a secure site! Michaul's has nothing resembling security!). So I phoned. And phoned. And phoned. And emailed. Again & again! FINALLY someone got in touch (took about 3 weeks of prodding on my part!). The arrangement was, pay half when I booked & the other half 2 weeks prior to the event. This is also what the website indicated.
Imagine our surprise to have them start hounding us for final payment a month before Mardi Gras! I explained that we would be more than happy to follow the instructions on the website & complete our payment 2 weeks before. Not good enough.... they wanted the money now. So, fearing that they would drop our reservations, we paid the balance much earlier than their original instructions indicated. It was like pulling teeth to get a response from them unless they felt you owed them money! Then - bam! There they are, almost daily, leaving messages on my cellphone!
The actual night of our parade-booking, we arrived to find that, thankfully, they did have our reservation as they never did confirm it. (Yes, I asked multiple times, but wound up relying on my credit card statement as confirmation). We were shown to a table that needed folded napkins underneath to steady it. The food was edible, but certainly nothing out of the ordinary. Open bar, which for people who don't drink much, isn't much of an incentive but nice to have.
I admit to being disappointed. Mardi Gras was a "bucket list" thing for my husband & I, along with our friends. It was a wrestling match, dealing with Michaul's. Not to mention, I found it expensive for what we got. The "grandstand" was simply a big rather rickety-looking scaffolding holding far too many people for its size. I had also expected a somewhat larger buffet, considering the event & the price we paid. As I said, the food was fine, but nothing spectacular.
We have no plans to return to New Orleans for Mardi Gras, and if we did, we'd look elsewhere for a viewing venue! This restaurant is about the most difficult business I've ever dealt with in my life.
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