It took two calls a couple months in advance to secure our reservations at Brigsten’s- the first call they told me to call back because they were “too busy”. A nice problem to have for a restaurant. But we had had a great meal there in past so I ignored this gaffe and called the next day. The night of our reservation, which I had put in outlook the very same day I reserved it, we spent the $20 plus Uber fare to get to the restaurant only to be told they had us down for the next night. They summarily dismissed us without making any serious effort to accommodate us-they did offer to try to get us into some other restaurant nearby but they could not even tell us what type of food it was. This was beyond the worst customer service we have ever had. Any restaurant unwilling to use OpenTable or some other reservation service should be sure to get it right-and if they do not they should figure out how to make it better. We will never, ever consider this restaurant again nor will re recommend it to others.
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