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“Convenient location, good value”

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Hilton Garden Inn New Orleans French Quarter/CBD
Ranked #56 of 163 Hotels in New Orleans
Certificate of Excellence
Garland, Texas
Level 4 Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Convenient location, good value”
Reviewed August 4, 2012

We just completed a two night stay at the Hilton Garden Inn and we were quite pleased with the property. The front desk staff were prompt and friendly and our room was comfy, quiet and well appointed. There is a nice (though tiny) pool on the 18th floor and a great fitness center. The hotel is easy walking distance from dining and shopping, as well as Bourbon street and the French Quarter. However it is not IN the French Quarter, as our somewhat surly cab driver pointed out to us. We were particularly pleased with the friendly service we got from a young man in valet parking who called us a cab and carried our heavy bag out to the curb. A nice touch at the end of our brief stay. We would definitely return to this hotel.

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
Thank KMK55884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, August 6, 2012
It was great to hear your awesome comments about your stay at the Hilton Garden Inn French Quarter! We feel our service sets us apart and I am so glad that you experienced that with our front desk and valet teams.

We look forward to serving you again soon!

Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,255 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
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English first
Miami, Florida, United States
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 2, 2012

This was the 2nd Hilton Garden Inn that I stayed in while in New Orleans. This one was the Best.
The staff was very courteous and helpful from the first step that I made into the lobby until I checked out.
As a travel agent I will always recommend my clients stay at this Hilton Garden Inn in New Orleans.

  • Stayed July 2012, traveled solo
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Helpful?
Thank Antoinette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, August 4, 2012
That's what the team at the Hilton Garden Inn French Quarter loves to hear! Thanks very much for letting us know that our service levels pleased you.

Be sure to visit us next time you're in New Orleans!

Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
coloradogirl711
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 31, 2012

We stayed at the HGI after coming off a cruise. The location was perfect, as it was just a couple of blocks walk to Bourbon St. and and the main hub of the French Quarter. The hotel was exactly what I have come to expect from Hilton Garden Inns... clean, comfortable, and wonderful staff. The crew here was especially accommodating, as one of my dad's suitcases was lost on the way off the cruise ship. The staff at the hotel was much more compassionate than anyone at the cruise line had been, and they went out of their way to offer to call around to the cruise line and port to see if it had been located. When we're in NO again, we'll definitely stay here- no complaints at all!

  • Stayed June 2012, traveled with family
    • Value
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Helpful?
Thank coloradogirl711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, August 1, 2012
It was great of you to share your thoughts about the compassionate service you and your family experienced at the Hilton Garden Inn French Quarter. It is our goal to make sure our guests are happy and comfortable and we enjoy assisting in any way we can.

Come back and visit soon!
Kristi Taglauer, General Manager
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Rochester
2 reviews
Reviewed July 30, 2012

Floyd the bellman is AWESOME! He directed me to a great place to get authentic New Orleans food and when I came back he remembered my name and asked how everything was, offered other suggestions and was just very pleasent and seemed like he really loves what he does. He is an asset to your hotel.

Scarlette at the front desk was equally as wonderful and even lent me her personal phone charger when I mentioned that I left mine at home. I travel often and I am not easily impressed but these two staff members brings a glow to this hotel and they should be recognized.

  • Stayed July 2012, traveled on business
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Helpful?
Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, August 1, 2012
How awesome that you recognized our individual staff members for their outstanding efforts! Thanks for sharing that with us and we'll make sure we recognize them here at the property. We're so glad that we have created another loyal Hilton Garden Inn French Quarter guest.

Come see us anytime,
Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level 6 Contributor
149 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed July 30, 2012

I was here with my mother, brother and sister in law for New Years. The hotel was a modern business hotel, located just a few blocks from Canal Street and the start of the French Quarter. An excellent location for those who'd not normally feel comfortable being far from the action (given New Orleans' tough reputation)...like my mother. The area was quite safe and there were always people around. The rooms were what you would expect from a business hotel and the staff were friendly and efficient. No complaints there at all. One problem, our toilet was not functioning properly when we arrived and finally gave up the ghost when we came back after ringing in the new year. When we notified the front desk, they asked if we were staying up (we were) and they would send someone to fix it right away. The gentleman was quite nice and had it up and running in no time. Did not have any problems afterwards. Unfortunate that someone had to work the wee hours of the morning on New Years day, but I suppose you have to have someone when running an efficient hotel like this one.

  • Stayed December 2011, traveled with family
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Helpful?
Thank Grizinator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, August 1, 2012
We aim to please and I am so glad to hear that you had a good experience with us at the Hilton Garden Inn French Quarter. Sometimes things break and it's awesome to know that you can get them repaired quickly and pleasantly, even when it's a holiday.

We hope you're back in New Orleans soon,
Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 26, 2012

All hotels had to be booked for the Essence Festival for three days nad they were in poor conditions. We went down early to get settle on Jul 4 and the AC went out. The room was not the cleanest in the world and there were problems like broken fixtures, hard water stains on the shower head and the list goes on. Small bar with a person working as a bartendar but I'm not sure of his skills. They did comp the room for the night the AC broke. Wrote the hotel and suggested they get someone to do quality control on rooms and the manager said they do already. That person should get fired as the room was deplorable. No other HGI as ever been in this shape as this is a chain I use frequently and they have always been outstanding in the past. A lot of people were complaining about their hotel rooms for the festival.

  • Stayed July 2012, traveled as a couple
    • Value
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Helpful?
1 Thank SBenard00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, July 29, 2012
Thanks again for reaching out to us to share your observations and comments. Do know that we take your feedback to heart and will use it to improve our processes. I sincerely would love the opportunity to have you visit us again so that we can win you back as a loyal customer.

Please visit us again soon and I will be happy to assist with your arrangements.

Warm Regards,
Kristi Taglauer, General Manager
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Atlanta Georgia, USA
Level 2 Contributor
7 reviews
Reviewed July 26, 2012

My fiance and i stayed at this hotel in June. We were at first very dissapointed because the parking attendants would not valet our vehicle, and there was also no handicapped parking (we had to park our own vehicle). However this wont be an issue if you dont have a special needs vehicle like we did then you are not allowed to park your own vehicle it is valet only. Just know that once you give your keys to these valets that if you have a low vehicle you will have contact on the undercarriage of your vehicle. The parking deck has extremely steep hills and any type of lower vehicle will bottom out going up these hills. But if you are in the majority and have a standard vehicle this is no cause for you to worry.
The lobby is on the 11th floor and our room was on the 17th floor. Loved the room! We had excellent views of the superdome and french quarter area. It was oversized compared to other hotels I have been in, and the bellhops were extremely helpful offering to assist in unpacking and retrieving ice. It was a short walk to eating, shopping, and nightlife, and felt safe also. My favorite part about this hotel was the awesome rooftop plunge pool and sun deck! Though they do close this down at 10pm, if you are still out they will let you stay on deck and swim. The only thing that would have pleased me more would have been a hot tub. Also Wheelchair accessibility was very good hallways were extra wide with ramps to the pool and sundeck.

Room Tip: Higher floors have better views with less buildings in the way.
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, July 29, 2012
Thanks for taking the time to let us know how much you enjoyed the great views at the Hilton Garden Inn French Quarter! The rooftop pool deck is a great photo opp of the city and a wonderful spot to enjoy the sunset.

We hope you and your fiance get the chance to come back to New Orleans and visit us again soon.

Sincerely,
Kristi Taglauer, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Property: Hilton Garden Inn New Orleans French Quarter/CBD
Address: 821 Gravier St, New Orleans, LA 70112-1531
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in New Orleans
#70 Romantic Hotel in New Orleans
#72 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn New Orleans French Quarter/CBD 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
World-famous attractions are at your fingertips at Hilton Garden Inn New Orleans French Quarter/CBD hotel in New Orleans, Louisiana. Located steps from the French Quarter, our hotel offers contemporary conveniences in the heart of historic New Orleans. Enjoy great onsite services such as a heated rooftop swimming pool and fitness room with panoramic views of downtown. Guests can also enjoy the options of meeting space with banquet facilities, onsite dining and New Orleans vacation packages. Guest room accommodations are located on floors 11 to 18 with convenient parking on floors 10 to the ground level. ... more   less 
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Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton

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