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“Convenient Location” 4 of 5 stars
Review of Hilton Garden Inn New Orleans French Quarter/CBD

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Hilton Garden Inn New Orleans French Quarter/CBD
Ranked #51 of 162 Hotels in New Orleans
Certificate of Excellence
Saint Louis, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Convenient Location”
4 of 5 stars Reviewed July 12, 2012

My husband and I spend 4 nights that the HGI for the Essence Music Festival and were completely satisfied with the location. We could walk whereever we wanted to go (Bourbon St., French Quarters, Convention Center, Superdome). We would stay here again.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank DanStew02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,040 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • German first
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English first
Groesbeck, Texas
Level Contributor
17 reviews
6 hotel reviews
5 of 5 stars Reviewed July 11, 2012

excellent location,the room was clean and fresh and staff was great. (oh yeah great omelets)

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jgeakins49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, July 12, 2012
We're so glad you enjoyed our hot made-to-order breakfast! I'll be sure to share the compliment with the restaurant team. It's so important to us at the Hilton Garden Inn French Quarter to provide you with a great experience, a clean room and good service and it's awesome to hear that we accomplished that for you.

Thanks,
Kristi Taglauer, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
165 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 10, 2012

I choose this location for our three couples for three nights due to the location and Hilton brand.
The hotel could not been more conveniently located for our stay for the Essence Music Festival. It was a 1/2 mile walk to the Superdome, 1/2 mile to Bourbon street, 1/2 mile to casino and 3/4 mile walk to Convention center and Riverwalk with many good restaurants within that 1/2 mile radius. It proved to be very important because it was tough getting cabs with all the people in town. The three rooms we had on the 12th floor were roomy and very clean. Very surprised with the quietness at the hotel each night. The staff throughout were very responsive. Will definitely stay there when the Steelers go to the Superbowl next year. Mattress could have been more comfortable.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank wg355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, July 12, 2012
Thanks for posting your wonderful comments about the convenience of our location at the Hilton Garden Inn French Quarter to so many wonderful New Orleans attractions! It was fantastic to see that you enjoyed your stay with us as well. Here's hoping the Steelers make it to the Superbowl;)

Sincerely,
Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
48 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 20, 2012

We secured a room for $55/night on labor day weekend. It would be hard to complain when getting a deal like that... Ask for a room with a view that isn't facing the courtyard. They have rooms with windows looking at other rooms which I notice people complaining about when we booked. We requested a room looking out onto the city and received one with a great view.

Stayed September 2011, traveled as a couple
Helpful?
2 Thank Drewdini123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, June 21, 2012
We appreciate you taking the time to share your great comments with the Hilton Garden Inn French Quarter. I'm so glad that our convenient location and proximity to the French Quarter worked out for your plans. The team is happy to hear we have another satisfied customer!

Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 20, 2012

Stayed here in May for 5 nights. Location was perfect. easy to get to everything via bus & streetcar. Two blocks from FQ, but nice & quiet with good security. Lives up to Hilton standards by being well maintained & CLEAN. Front desk reps are helpful, friendly & efficient. Ate only breakfast in the restaurant (once) & had room service (once). Both very good. Rooftop pool is lovely & super CLEAN. King (bellman/concierge) was the absolute best and helped to make our trip a most wonderful experience. He greeted us as if we were family and gave us the best advice on sights, dining and directions. Everyone at this hotel gave us first class service and treated us as valued guests. All this plus a reasonable price for visiting NOLA. Thanks for making our stay so memorable!

Room Tip: 14th or 15th floor end rooms - quiet & good view
See more room tips
  • Stayed May 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank uwbooster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, June 21, 2012
Thanks so much for the awesome review of the Hilton Garden Inn French Quarter! It is our goal to make sure everyone has a fabulous stay and we are so happy when we accomplish that for our guests. Please come see us again soon.

Kristi Tagaluer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 5, 2012

Chose the Hilton as it was centrally located and have had good experiences with them back home. l was a little disappointed when l saw the room, was a little dated and our view was of a building being renovated and a huge air conditioning fan.
Outside of the toilet bowl had not been cleaned properly and one of the hand towels looked like it still had some lipstick on it. The bed was OK but all the pillows were quite flat and the power outlet against the wall was loose.
Although it is right near Canal and Bourbon St, I don't think l will go back to this Hilton. The front desk and the parking attendants provided prompt service though.

Stayed June 2012, traveled as a couple
Helpful?
1 Thank Chiefy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, June 6, 2012
Thanks for making us aware of the issues you encountered. We truly do use your feedback to improve our product and service. We'll immediately address the linen and cleaning standards with our housekeeping team. I certainly would love the opportunity to have you back as our guest to show what are true potential is.

Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 22, 2012 via mobile

My husband was working in the area and we decided to make new Orleans our vacation spot. This way our family could be together even if dad had to work. My husband's location was changed 5 days before we were to arrive.. We called and cancelled immediately. The Hilton not only charged us the entire $ 2,000 for the five day reservation, they also told us at time of cancellation we would get our money back. Almost 3 months later my family is told we are not getting any money back and basically the Hiltin has finished discussing the matter with us. We are devastated emotionally and financially.
Don't book with them if you think you ever need to cancel!!!

  • Stayed March 2012
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
6 Thank Angela969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, June 4, 2012
Thank you for reaching out. I appreciate your family taking the time to reach out to me directly. It was great to get the situation resolved for you. I sincerely hope you have the opportunity to visit New Orleans again soon and give us the opportunity to serve you.

Kristi Taglauer, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Property: Hilton Garden Inn New Orleans French Quarter/CBD
Address: 821 Gravier St, New Orleans, LA 70112-1531
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in New Orleans
#70 Romantic Hotel in New Orleans
#72 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn New Orleans French Quarter/CBD 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
World-famous attractions are at your fingertips at Hilton Garden Inn New Orleans French Quarter/CBD hotel in New Orleans, Louisiana. Located in the heart of the Central Business District, steps from the French Quarter, our New Orleans hotel offers contemporary conveniences in the heart of historic New Orleans. Enjoy great onsite services such as a heated rooftop swimming pool and fitness room with panoramic views of downtown. Guests can also enjoy the options of meeting space with banquet facilities, onsite dining and New Orleans vacation packages. Guest room accommodations are located on floors 11 to 18 with convenient parking on floors 10 to the ground level. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton

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