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“Poor customer service”

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Staybridge Suites New Orleans
Ranked #71 of 162 Hotels in New Orleans
Certificate of Excellence
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Poor customer service”
Reviewed June 26, 2012

During our family reunion stay, the hotel made a withdraw from my credit card two weeks prior to my arrival, calling it a deposit. This "deposit" was not mentioned during the booking. Parking was $33 a day separate from room billing. Our rooms were not cleaned daily and no instructions on room cleaning requests were given. We requested towels after not receiving room cleaning, we never received them. Upon departure, my final bill did not reflect the early "deposit" the hotel made and the ink ran out while printing leaving the clerk with writing in totals.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dockerydock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites New Orleans, responded to this review, July 25, 2012
Dear Dockerydock,

Thank you for your review regarding your recent stay at Staybridge Suites New Orleans. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Zelyn N.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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855 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
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Ontario
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 21, 2012

This hotel is close enough to walk to the French Quarter and far enough that you can enjoy a quiet evening too. The rooms were well appointed and four of us comfortably shared a 2-bedroom suite with kitchenette. On certain days, the hotel observes "Happy Hour" and free wine, beer, and food is served in the dining area. Breakfast was also excellent!

Room Tip: If you are travelling with friends, you might want to ask about their two bedroom suite.
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  • Stayed July 2011, traveled with friends
    • Value
    • Location
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Helpful?
3 Thank Jeevis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakwood, Georgia
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 13, 2012

Great hotel, great location, free breakfast free dinner 3 nights a week!! Kitchenette in all of the rooms! Very convenient to Bourbon Street, and the French Quarter! Bridget Evans is amazing, she works the sundown receptions at night....make sure you say hi when you are here!!!!

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stacy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, ny
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 12, 2012

Rey nice hotel. The room was very large with a full kitchenette. It was quite and secure. I would highly recommend this hotel.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tetrisz54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
80 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 31, 2012

My two friends and I stayed in a 2 bedroom suite while attending a convention in NOLA. It was huge....3 woman and no problem with space. Wireless Internet in room great. Daily buffet breakfast very good (included). Walking distance to French Quarter, Convention Center, French Market. It didn't have a NOLA ambience, but that's not what this trip was about.

Room Tip: All the rooms seemed to be equally good. Room service was rated average because we didn't have i...
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ORRNROSE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, TN
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 29, 2012

The Staybridge is in a great location, easy walking distance to everything but far enough out of the hustle and bustle that you don't hear lots of street noise all night. The room was great and the staff was very friendly. Breakfast was a nice touch to start the day.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cityguy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watertown, South Dakota
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 24, 2012

This was a very nice business hotel. Close enough to the Convention Center to walk, close enough to the French Quarter to walk, and therefore you can eat anything you want with all the walking! Hotel was clean, staff very friendly, and it's easy to get to. Parking (like everything else in NO) was somewhat expensive.

  • Stayed June 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jrquinn57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites New Orleans

Property: Staybridge Suites New Orleans
Address: 501 Tchoupitoulas St., at Poydras, New Orleans, LA 70130-3209
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#65 Romantic Hotel in New Orleans
#65 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites New Orleans 3*
Number of rooms: 182
Official Description (provided by the hotel):
Dear Valued Guest, Welcome to the New Orleans Staybridge Suites, where we're more than just your typical New Orleans Hotel! The goal of our team is to make you feel like you're staying with family while in New Orleans. Whether you're here for business or pleasure, your comfort is our top priority. So, get comfortable in one of our spacious studio, one or two bedroom suites! Then, come and join our family for our complimentary, full American breakfast buffet, featuring both hot and cold items. We also invite you to take advantage of our laundry facilities, fitness center, wifi internet access and 24 hour business center, all offered at no additional cost. At the end of your day, join our family for our famous Sundowner Reception. Our reception, which is offered to all our guests Tuesday through Thursday on a complimentary basis, includes beer, wine, soft drinks and a light meal. Due to our perfect location, the New Orleans Staybridge Suites is considered to be both a French Quarter Hotel as well as a Downtown New Orleans Hotel. No need to rent a car while here because our upscale, all suites hotel is located across the street from Harrah's Casino, blocks from the French Quarter and within walking distance to many restaurants and attractions, including Riverwalk, Convention Center and the Superdome, home to the New Orleans Saints. So sit back, relax and enjoy all the comforts of home!Sincerely,Your New Orleans Staybridge Suites Family ... more   less 
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Also Known As:
Staybridge Suites New Orleans Hotel New Orleans
New Orleans Staybridge Suites

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