Belladonna day spa is falling apart! There are holes in the ceiling that are covered by sheets of metal. One of the walls has a giant hole from water damage and every time that it rains outside it is literally raining inside as well. When one of my friends went there to get her nails done there was a rat in the room! Everyone was screaming and apparently all the manager did was give them champagne, like alcohol can fix everything. She also said that one of the toilets in the women’s bathroom was busted and the other was leaking everywhere and made the entire room reek. As for the services, everyone is good at their job but the spa menu has been in the process of getting redone for almost a year now so you’re never sure what they are actually offering. Along the same lines every time I call they say that the Jacuzzis are undergoing maintenance and I’ve been trying to book that for over a month. Most of the products in the store are nice but they have so much random stuff in there. You walk in and you’re not sure if you’re in a spa, toy store, or a grocery store. They have your basic soap but they also have board games, stuffed animals, bedding, dishes, crackers, bbq sauce and salts. I was very confused when I walked in there. Plus all of the products are WAY over priced. I swear I saw a thing of honey for $7 at BreauxMart and Belladonna is selling it for $18. Plus the cheapest pillow you can find there is about $150 for a tiny throw pillow. Yikes! One of my girls used to go there cause they were the only place to sell Eminence in nola. Well they ended up replacing it with Babor, which is an overpriced product for old ladies. Luckily you can now get Eminence at the Ritz. All I can say is that Belladonna has gone way downhill since they got a new manager. Ursula, the current manager, is doing a horrendous job at attempting to make the spa what it used to be. Kim should start looking for someone more qualified for the job. So if you want a nice relaxing experience at a spa; go to the Ritz because you will just be wasting your money at Belladonna.
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