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“So much more then I expected” 5 of 5 bubbles
Review of Harrah's New Orleans

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Harrah's New Orleans
Ranked #8 of 162 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
Massachusetts
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“So much more then I expected”
5 of 5 bubbles Reviewed May 10, 2010

This was our second visit to New Orleans, and first time at Harrah's, it was totally more then I expected. The hotel staff was so overly friendly we actually kind of found the first couple people fake, then realized everyone was like this! Truly, the staff I can not say enough, everyone says hi, welcomes you in, says bye when you leave, holds the doors for you, I even went out in the middle of the night alone for a cigarette and felt like it was 2 pm and not 2 am with the amount of workers in the area. This hotel is kept immaculate. They hose down the driveway at night, clean all the handles, on all doors and the rooms are just beautiful. I did read the reviews on the buffet, but we still opted to try it for dinner one evening, it was fine, I did notice one of the waitstaff cleaning a chair, then the table, then the top of the salt and pepper shakers with the same dirty rag, and that was gross, thank goodness I had finished eating at that point. She could have used a few sterilization tips from the hotel staff. The casino is fine, lots to choose from, but didn't have any luck. There is a nice bar in the casino with a ice ring all around to keep your drinks cold. They did not have satellite TV which was a bummer as we would have liked to watch our local teams play. I highly reccomend Harrah's for the comfort, beauty and location to anyone coming to New Orleans.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PatsfanMassachusetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrahsNOLA, Public Relations Manager at Harrah's New Orleans, responded to this review, May 20, 2011
We all at Harrah's New Orleans would like to thank you for sharing your thoughts with the world about our wonderful hotel & casino. We are especially happy that we gave you "So much more than you expected.." and with your next visit we hope to do the same. We take all of our reviews seriously and we are always working to get better!

Thank you for thinking of Harrah's and we look forward to seeing you soon...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,318 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 24, 2010

My wife and I came here for the first time in December. One of the best hotels we have ever stay in. Rooms were clean and the service was exceptional. We will be back.

  • Stayed December 2009
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rgl53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yakima, WA
Level Contributor
54 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed April 7, 2010

My husband and I were give 4 free nights at the Harrah's Hotel in New Orleans as a comp offer. We had never been to New Orleans before. This was one of the nicest hotels we have ever stayed in. The bed was very comfy. The bathroom was very large and nice. They give you free robes to wear while you stay there. Free coffee in room, and a newspaper every morning. The staff throughout the hotel, casino, and restaurants were so friendly and nice. We ate in the Besh Steakhouse and had a wonderful dinner. And also at the Gordon Biersch Brew House and my husband ordered a second cup of the gumbo - he thought it was the best he'd had. Overall, this hotel truly deserves a 4 star rating. And we will be back. New Orleans was a great place to go. We want to return again next year. We took an airboat swamp tour with Airboat Adventures and we had Capt. Sammy. We recommend this to everyone. Overall, best vacation ever. And we even won some money in the casino.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LeighW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed March 26, 2010

I am currently staying at Harrah's in New Orleans as part large group, and from the minute I checked I could tell it was extremely well managed. The rooms are very well decorated and comfortable-especially the 18" deep bathtubs which are great after a long day on your feet. I especially found the employees at the front desk and the lobby, like IVY, very pleasant and caring in a sincere way. The catering of our events was very well managed and food quality was excellent. Beds are comfortable and rooms well maintained. I would not let any comments regarding issues at the casino keep you from staying at the hotel. The Hotel Manager, Jamin Rothchild, obviously knows her business. The attached Ruth's Chris Steak is also a plus and very well run. The conference floor is well designed and comfortable for all but the largest groups-we have 260.

  • Stayed March 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rsgtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed March 22, 2010

The room was terrible. The food was not good at all. Employees were not friendly.

  • Stayed March 2010, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank tapison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
1 review
4 of 5 bubbles Reviewed March 22, 2010

Harrah's New Orleans was fantastic! My husband and I have stayed in many Harrah's properties and this was our favorite. Beautiful room with a view and such a friendly staff! Great quiet location but still loads of fun! I will say, stay away from the buffet...even if it is free YUCK!!!! Can't wait to go back!!!!

  • Stayed March 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cubfan01indiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meridian ms
1 review
5 of 5 bubbles Reviewed March 20, 2010

Just returned from a trip to "The Big Easy." Went down with three of my "retired teacher" friends to celebrate St. Patrick`s Day. We had a ball and Harrah`s Hotel played a big part. We all agreed that we could not have chosen a better hotel. The facility was absolutely gorgeous and extremely clean. We had a large room with a great river view. However, the very best feature of Harrah`s Hotel was the outstanding service. Everyone we encountered - the valet, bellman, doorman, registration clerks and concierge - had friendly, welcoming smiles. All were helpful and had wonderful attitudes. We would not hesitate to recommend this hotel to anyone. It is a "Class Act" from arrival to departure!!! Mary Joleen Moore

  • Stayed March 2010, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kcno777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrah's New Orleans

Property: Harrah's New Orleans
Address: 228 Poydras Street, New Orleans, LA 70130-1641
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in New Orleans
#3 Luxury Hotel in New Orleans
#11 Family Hotel in New Orleans
#12 Business Hotel in New Orleans
#14 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Harrah's New Orleans 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Harrah`s New Orleans Hotel New Orleans
Harrahs Hotel New Orleans
Harrahs New Orleans Hotel
Harrahs New Orleans Casino New Orleans

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