I knew I would be arriving prior to the 4 pm check in time, so I called the concierge and asked what would be the earliest we could possibly get a room. He told me to come at 11:30 since many people were checking out early that morning and housekeeping would have several rooms cleaned by then. My son and I arrived at 11:30 and attempted to check in. The desk clerk was loud and argumentative and told me that no one at Harrahs would have given me this information and that check in was at 4 pm without exception. Several other customers were within earshot. I felt humiliated. After some heated negotiating, I was handed the key to a room and was allowed to check in. Why I had to go through this I will never understand. As she handed me the key I was chastised further with a, "Next time you should know you can't check in before 4 pm." Unfortunately, my stay was colored by this unfortunate first impression. I will say that the bell staff were some of the nicest I have encountered. The room was pretty and clean. The mattresses and bedding were only average. The casino staff were very friendly and helpful.
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- Also Known As:
- Harrah`s New Orleans Hotel New Orleans
- Harrahs Hotel New Orleans
- Harrahs New Orleans Hotel
- Harrahs New Orleans Casino New Orleans