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“Great Place”

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Harrah's New Orleans
Ranked #6 of 162 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
New Braunfels, Texas
Level Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great Place”
Reviewed July 14, 2014

My wife and I stayed here for 3 nights during the week and enjoyed it very much. The staff here is very friendly, and always willing to assist. There are many great resturants, bars, and other attractions very close. Our room was very clean with plenty of room to stretch out. The only negative I can think of is that the TV in our room was outdated, however: I guess most people dont really spend too much time watching TV with so much else to do in the area.

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review, July 18, 2014
Dear Michael B,

Thank you for your wonderful TripAdvisor review on your recent experience with us. The hotel will undergo rennovation within the next year and we are getting brand new TVs! We look forward to welcoming you back soon!

Sincerely,
Harrah's New Orleans
Customer Service
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4,623 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,171)
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
East Rockaway, New York, United States
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 13, 2014

Spent three nights here and it was a pleasure. The staff is exceptional. We had a very, very rough drive from Nashville and were exhausted when we arrived. The woman, Ashley, who checked us in was fantastic. She was charming and friendly and cheered us up after an awful day, each time we left and came back to the lobby she had a personal greeting for us. What an asset to that hotel. All the staff were cordial. The room was very clean and comfortable and we had a great view of the Mississippi from our window. Lots to do within walking distance and the hop on and off tour bus picked us up right across the street in front of the casino.
The casino does not have a non smoking area. I was concerned about that but the ventilation was excellent and I wasn't bothered too much by the smoke.
There were several restaurants in and around the hotel although we only ate at one.
My husband's electric shaver was left in the room and was found. The staff Fed Ex'd it to our next hotel for us. Another great service detail.
Would highly recommend this hotel.

  • Stayed June 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Cynthia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review, July 18, 2014
Dear Cynthia K,

Thank you for your perfect TripAdvisor review on your recent visit. It was a pleasure to have you as our guest. We can't wait to welcome you back!


Sincerely,
*VN
Harrah's New Orleans
Customer Service
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Sugar Land, Texas
Level Contributor
196 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
Reviewed July 13, 2014

When we arrived, it was about 3pm and I said at check-in that I was a Total Rewards member and the young lady at the desk said my room was still not available. One of the managers (Jara was her name) saw my look of disappointment (it had been a 7hr drive for us) and got us a room immediately. Thanks Jara!!! Every employee was more than helpful. The room was lovely and sparkling clean. I would stay here again in a heartbeat. I didn't have to pay the 30 dollar parking fee because I gambled at least 30 minutes a day. I only wish I had left the car there when we went to the Windsor Court which is across the street where I had to pay 40 bucks to park!

Room Tip: ask for a high floor so you can see the entire city lights at night
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Peaches0422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review, July 18, 2014
Dear Peaches0422,

Thank you for your fabulous TripAdvisor review on your recent visit at Harrah's New Orleans. We are delighted to know that Jara was able to take care of you. We look forward to your return visit!


Sincerely,
*VN
Harrah's New Orleans
Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 12, 2014

My husband and I brought my parents here for a couple nights. You never know what you will get when checking into a hotel. We were greeted so warmly that it set the tone for a great stay. Beautiful rooms and loved the bathtub. My only complaint was the drinks. The 501 coffee stand inside the tunnel was too expensive and not good quality. Starbucks is worth the walk through the casino for good coffee. Also, the complimentary drinks while gambling were not good. We had just come from beau rivage in Biloxi so maybe we were spoiled. Overall, the rooms are beautiful and the staff was wonderful! We will return.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank UKCat1125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review, July 18, 2014
Dear UKCat1125,

Thank you for sharing your experience on TripAdvisor! We love the garden tub and glad you enjoyed your stay. We look forward to your return visit!

Sincerely,
*VN
Harrah's New Orleans
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hartford, Connecticut
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 10, 2014

The most friendly casino hotel I have ever been to! Tables were only $5.00 on a saturday night!! $5.00! Very friendly staff and amazing place to kickback after drinking your life away on bourbon st. Great selection of games and foods.

  • Stayed February 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Luc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review, July 12, 2014
Hello and thank you for your wonderful review!

We appreciate your feedback and are ecstatic to hear that you had a great time at our Casino and Hotel! We love to hear that our staff is doing a great job providing excellent Customer Service to our guests. We hope you plan to visit Harrah's New Orleans again soon and look forward to the opportunity to welcome you back!

Thank you and continue to let the good times roll!

*TD
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 8, 2014

The stay here was wonderful inside and out.
Starting with the facade of the hotel which is very reminiscent of the French Quarter in New Orleans with it's iron work. The doorstaff and bellmen greeted us warmly and made sure our bags were taken care of. The front desk staff was patient, helpful, friendly and overall wonderful.

Our room was on the 15th floor with a view of the Riverwalk. It was very well appointed with a tile entrance way, modern bathroom (with a separate commode closet, bathtub and a separate shower). The beds were very comfortable with incredibly soft sheets.

We ordered room service for breakfast. Can we talk about those pancakes for a minute??? They were some of the best I have ever had. They were fluffy, buttery and melted in your mouth.
Continuing the theme of impeccable service, we received a call to ensure that we were happy and satisfied with our meal. And we, of course, were.

In regard to the location, it is about a 1.2 mile walk from the Superdome. The Harrah's casino is, of course, easily accessed by a walkway. The Riverwalk is about a 3 minute walk away. The French Quarter and Convention Center are also very easily accessible.

On thing that can be improved upon is that this hotel (as well as all of the hotels in the area), should work on arranging transportation to bring guests back from the Superdome when events are over.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank s y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review, July 9, 2014
Thank you for taking the time to write about your recent stay. I am happy to hear you enjoyed our pancakes! We just love taking care of our guests and hope that everyone takes advantage of the extra services we offer. Thank you for the transportation feedback we will look into that for next year. We look forward to the opportunity to welcome you back soon. *TB
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 5, 2014

We stayed at Harrahs to visit New Orleans and reconnect with family. Some of us visited the casino but the nice thing is that the hotel and casino are totally separate so you do not have to enter the casino at all, if you are not a gambler. The rooms are lovely with super comfy beds, and all the staff was professional and congenial. The hotel is in a very clean and safe part of New Orleans yet only 4 or 5 blocks from the French Quarter. Would definitely stay here again ,

Room Tip: Ask for river view
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review, July 9, 2014
Thank you for your Trip Advisor review and sharing your Hotel experience. We sincerely appreciate the feedback and I am happy to hear you enjoyed the service from our staff! I will be sure to pass it along to them. We look forward to the opportunity to welcome you back soon. *TB
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harrah's New Orleans

Property: Harrah's New Orleans
Address: 228 Poydras Street, New Orleans, LA 70130-1641
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in New Orleans
#2 Green Hotel in New Orleans
#11 Family Hotel in New Orleans
#12 Business Hotel in New Orleans
#14 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Harrah's New Orleans 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Harrah`s New Orleans Hotel New Orleans
Harrahs Hotel New Orleans
Harrahs New Orleans Hotel
Harrahs New Orleans Casino New Orleans

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