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Harrah's New Orleans
Ranked #11 of 167 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 3, 2013

Was here for a convention, and usually stay at the Hilton. My office made reservations for us here and I was very surprised. Very nice - beautiful rooms, large bathrooms with double sinks, sunken tub, large shower and more. Only drawback is that you do have to take a little hike in the morning to go over to the casino (building next door) for coffee/Starbucks. The staff here is so friendly - go above and beyond to assist their customers. Great restaurants in walking distance and in the hotel. And, Bourbon Street was only about a 10 minute walk. Also, for breakfast, Mother's Restaurant is a short walk away. For breakfast at Harrah's, you can go to the buffet in the casino. Two good options, and Mother's is a classic stop while you're staying in NO! Next convention in New Orleans- even though I'm a Hilton Diamond member- I'll stay there.

  • Stayed: December 2012, traveled on business
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1  Thank tpa2az
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,844 - 4,850 of 5,308 reviews

Reviewed January 1, 2013

We enjoy staying at this hotel. The staff is always friendly and helpful and the hotel is very convenient to most sites in New Orleans. Easy walk to the French Quarter, Riverwalk and jefferson Square. And although the front desk clerk suggested we take a taxi to the War World II Museum, we walked. It is only .5 miles from the hotel. Mother's Restaurant ( a must!) is just a block away and you should try it for breakfast or lunch.

Hotel lobby is small with limited seating. There's no hotel restaurant on site although a Ruths Chris Steak House is located in the lobby for dinner.

The hotel rooms are large and comfortable with a sofa, sofa table and chair as well as a work desk, good lighting for work. You will pay for internet in your room - i think it was $14.99. A nice size flat screen TV is in a built-in cabinet that also has a refrigerator and a safe in it. Lots of TV channels to surf. Although the website says there are robes in the room, both times we've been I've had to request Housekeeping to bring robes which they did.

Lighting in the room is more than adquate - with recessed lighing over the beds as well as bedside table lighting. You can turn off the foyer lights from a bedside wall panel. Two phones, one by the bed and one on the work desk. Can't remember if there's a phone in the bathroom.

The heating and air conditioner system worked very well and the room temperature was comfortable and it was not noisey - always a plus.

There is a one cup coffee maker with the pods (located on a shelf in the bathroom). If you see a housekeeping staff member in the hall they will be glad to provide more coffee pods since you only have 2 in your room at check in.

I really enjoy the wall panel by the entrance door. Click and a red light appears in the hall to notify housekeeping of DO NOT DISTURB status.

Bathrooms are great. There's both a roomy walk-in glass shower and a soaking tub. A lighted make-up mirror on the wall - which I really like. Wish all hotels had them. Bathroom is roomy with lots of space on the counter. A separate toilet area off the bath which is always a nice plus when two are traveling. The one issue I had was the hairdryer. It's connected to the wall which limits mobility in using it plus it has no power to it. Took forever to dry my hair. I called the front desk to inquire is they had other portable dryers, was connected to housekeeping. The person who answered Housekeeping line couldn't quite understand my issue with the dryer. Finally I just asked if they portable hair dryers available that weren't connected to the wall. Was told they did and would send one to my room. It never came. Bring your hair dryer from home.

There is no mini bar in the room, but you can order room service. We had breakfast in our room one morning and it was fine but pricey. There is a vending room by the elevators where you get ice and soft drinks and bottled water. I think the cost water and soft drinks was $2.50, although I couldn't get the vending machine to take my $5 bill and had no $1's so am not sure if the machine gives change. There is no bottled water provided complimentary in the room. There is no gift shop in the hotel to puchase soft drinks, water or snacks or newspapers.

We were on the 21st floor with a "city view". Our room looked directly into rooms in a hotel across a side street - which didn't really matter - we kept our sheers closed and it was fine. We were not in the room that much. River view rooms are an extra charge and on busy weekends hard to get.

The hotel in general is very well maintained; the lobby, elevators, guest hallways and our room was very clean and everything in working order. I did hear the guests in the room beside us talking once when I was in the bathroom brushing my teeth. But never heard any noise from the hallway or loud TV's, etc. During this stay we were there over a Saints football weekend and once in while you could hear street celebration noise but never kept us from sleeping. The city does embrace it's football team.

To get to the casino - which is across a busy street, there is a tunnel that connects to the casino which is very convenient and feels safe even late at night. The casino tunnel is accessible from a hotel door by the steak house. You exit onto Fulton Street (which is no longer open to vehicular traffic but more of a walking mall with several restaurants including Gordan Biersch, Mannings Sports Bar, and others) and just a few steps away is another building that has an escalator down to the tunner. There's also a kisok that sells coffee and pastries just inside the door. There's also a kiosk where people will try to stop you and sell time shares which was annoying.

Harrahs has a buffet in the casino - avoid it even for breakfast. My husband was ok with it for breakfast but I didn' think anything was good except the yogurt (very limited variety) and oatmeal.

The casino has a lot of slot machines and table games available, but can be confusing to maneuver your way around.

The negatives to this hotel is: no onsite restaurant (other than a steak house), limited lobby seating, no sundry/gift shop, no spa and no swimming pool area.

The positives are the staff is very helpful and friendly and the location is wonderful.

Room Tip: Ask for a room on a higher floor, close to the elevator
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  • Stayed: October 2012, traveled as a couple
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3  Thank GoneWiththeWind-NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2012

We were given a room on the ninth floor facing the parking garage, no view whatsoever. When we first entered the room, we found that the toilet seat was unclean and there was a brown smudge on the bathroom door. There's no clock on the nightstand, no water pressure at the shower, and hair dryer was not working. The noise coming from Fulton Street was loud, it kept up til around midnight.

  • Stayed: December 2012, traveled with family
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Thank DiamondPlus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2012

I was on a business trip last may and Harra's was the designated hotel for our conferences. The rooms were nice, clean and the staff (the best of the hotel) were kind and very smiling. The conference rooms were good too. The hotel has a nice location, is nearby the French Quarter (one of the "must visit" of the city) and the Harra's Casino is crossing the street. (I am not a Casino fan but it seems big and with many slot machines).
In my opinion, the Hotel is a nice and recommended.

  • Stayed: May 2012, traveled on business
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Thank Just V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

My husband and I stayed at Harrah's New Orleans from December 1st thru the 3rd. We were able to upgrade and our suite was very comfortable. The front desk staff was very helpful in our navigation of the French Quarter.

We had a so, so view and were not high enough to see the River although we were pointed in the right direction.

One morning we enjoyed breakfast in our room. The food was well prepared and it was still warm.

Our stay at Harrah's New orleans was very pleasant and enjoyable.

Room Tip: Request for a room as high as possible overlooking the River.
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  • Stayed: December 2012, traveled as a couple
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Thank Betty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

This was our first visit to New Orleans and we booked a room at Harrah's. It's location is perfect. It's only a block from the French Quarter and directly across the street from the Riverwalk. The Hotel and casino have many restaurants to choose from; Gordon Biersch a brewery with excellant sandwiches and great beer, Manning's a restaurant featuring creole cooking and Besh steak house. This is an upscale restaurant by John Besh who is featured on public television.

The staff are very friendly and couteous. We had a rental car and they have a parking garage next to their hotel. Parking is limited in this city and the cost is $30 a day. But Harrah's will validate the parking if you gamble in their casino for about a half an hour.

We happened to go there the first week of December and the whole area was decorated for Christmas. There is an open area between teh hotel and Gordon Biersch restaurant that was decorated with lights and garland and every hour on the hour after 5:00pm a snow machine would turn the area into a mini winter wonderland.

The price for the hotel was well within line with many of the major hotels nearby. If you plan on going for a Saints or Jazz game and do not have a car it will be a very long walk to both venues and since we had a car I don't know what the price of a cab would be.

  • Stayed: December 2012, traveled with family
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1  Thank HowW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2012

This is a fine new hotel for a visitor that has come to New Orleans with purpose. The location is convenient to the convention center and a short tunnel walk from the Harrah's casino. The great restaurants in the French Quarter are a short cab ride away. The rooms are fresh, cheerful and have an excellent bath, but they fall just short of luxurious. Every convenience is provided including complimentary coffee made one cup at a time, an ironing board and iron, a quite functional fridge (not filled with hair-trigger overpriced beverages and snacks) and a flat screen TV with sufficient offerings. The beds are new and comfortable. Were it not for the exceptional courtesy or the staff and the availability of smoking rooms, the hotel would feel like one of those new Marriott's that are interchangeable and completely oblivious to their environment. There is not much about the hotel that says "New Orleans". Still, all considered, it is a first rate operation.

Unless one is sick, no sane person would visit New Orleans and order room service, though we were in a rush one day and did have lunch at an adjacent beer/sports corporate awful place. It was good-looking enough in a Friday's sort-of-way, but the food was mediocre and over-priced for what it was. $16 for a crab cake sandwich. We had far better food at the Swamp in the Audubon Zoo at a much better price. The fried shrimp po boy sandwich was overflowing with big tasty fresh fried shrimp and the gumbo made by the ancient ladies was better than any of the fantastic Brennen restaurants. We didn't even consider eating at the Ruth's Chris Steakhouse in the hotel which are an outrage to to the most generous expense account and available in any city's upscale mall. Saving the worst for last, before leaving for the airport we had or were had at the Harrah's casino buffet. We received pitiful credit for our gaming play, it was not inexpensive and the food was awful. It featured little more than what one would expect at a free breakfast buffet at the Hampton Inn. The one wild and crazy attempt at something interesting to eat was their version of eggs Florentine. It had the consistency of plastic and the English muffin was so rock hard it literally could not be cut with a knife.

So, for friendly helpful service, comfortable accommodations, ease of access to the places one should visit while in New Orleans, Harrah's was terrific, just don't eat there.

  • Stayed: December 2012, traveled on business
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1  Thank gari52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrah's New Orleans

Address: 228 Poydras Street, New Orleans, LA 70130-1641
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in New Orleans
#3 Luxury Hotel in New Orleans
#11 Family Hotel in New Orleans
#12 Business Hotel in New Orleans
#14 Romantic Hotel in New Orleans
Price Range: $224 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Harrah's New Orleans 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Harrah`s New Orleans Hotel New Orleans
Harrahs Hotel New Orleans
Harrahs New Orleans Hotel
Harrahs New Orleans Casino New Orleans

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