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“Holiday Stay in the heart of New Orleans!”

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Harrah's New Orleans
Ranked #11 of 165 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
El Paso, Texas
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Holiday Stay in the heart of New Orleans!”
Reviewed February 20, 2012

I checked in over the holidays in December. I had five nights at the hotel property afforded to me complimentary on behalf of Harrah's. I am a Diamond member of the Total Rewards program. Reservation was made the month prior to my stay over the winter holidays.

I arrived at the hotel property shortly before noon and was notified by the front desk attendant that I would not be able to check-in early. With that notice I took the liberty of utilizing self-parking. There is a charge for the Harrah's parking garage, but I was pleasantly surprised that I had my parking fees waived as another privilege of being a Diamond Total Rewards member. The parking garage is connected to the hotel property and offers an underground connection the the Harrah's Casino across the street.

Check-In
As it was the winter holiday season the lobby was bustling with pedestrian traffic of all types ranging from families to couples of all ages and types. I approached the front desk counter where my reservation of five complimentary nights was confirmed. Since I do not prefer to leave a credit card on file, I was allowed to place a cash deposit on the hotel room ($100 per night of stay required). I was placed in room 1505 that offered a very scenic view of the Mississippi River. Total check-in time was less than eight (8) minutes.

The Room
The assigned room for my reservation was on the 15th floor of the hotel property. Upon entering the hotel room it was surprisingly spacious and well-kept compared to other Harrah's properties that I have stayed at. The bathroom is spacious, offering a separate shower and bath tub as well as large vanity area and separate toilet area. The closet and entertainment center were cleverly designed into the wall to permit a more open floor plan. The king-size bed as well as other linens in the room exhibited a purple color scheme that is distinctive of many Harrah's properties.

The Stay
The room was well-kept throughout our stay during the week. The best part about this property is the proximity to many of the attractions in the area and nearby French Quarter. You did have to utilize your room key as evidence of stay, which I found to be a great security measure especially during the holiday season. Also, the hotel rooms utilize an electronic notification system that allows you to digitally label the room as occupied, requiring housekeeping service or simply "Do Not Disturb". I did enjoy the turn down service provided to my hotel room after arriving each day of busy excursions throughout the city.

I did eat at the Gordon Biersch restaurant located on property, which offered great classic American food. The garlic fries were especially delicious. I also ate at the Grand Isle Fresh Seafood Restaurant located adjacent to the hotel property, which is a fantastic restaurant serving great local cuisine. Both meals were pricey, but complimentary on behalf of Harrah's and their restaurant partner locations throughout the city.

The hotel does offer a business center located among their conference rooms, but internet access does cost extra.

Check-Out
The check-out process was quick. I was furnished my cash deposit immediately upon check-out and the process took less than two minutes.

Overall Experience
I thoroughly enjoyed the complimentary stay at this Harrah's property and was a great way to experience New Orleans at little cost to me. The partnerships with this hotel made using my Total Rewards points even more lucrative with such a vast array of choices throughout the city. I would highly recommend this stay if you want to remain in the heart of New Orleans and savor the local culture and flare.

  • Stayed December 2011, traveled as a couple
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Helpful?
1 Thank shornilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Houston, Tx
Level 5 Contributor
67 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 20, 2012

My wife stayed here for 1 night recently. We reserved a king, smoking room. I called twice during the day to reconfirm our reservation. We were assured that our room would be available as requested regardless of our arrival time. When we arrived late in the evening, we were told that there were no king OR smoking rooms available. I protested, and spoke to the front desk manager. He checked the computer and actually told us that because we were only 'gold' Total Rewards members, there was nothing he could do for us. So basically, because we don't gamble alot in their casino, we were second class citizens. As we were tired, and there was no other availabe rooms nearby, we stayed there reluctantly. Also, without notice, they put a hold on our bank account for more than double the room rate. I was told it would be a week or so before that charge is refunded. This place has a very inflated view of itself. The rooms are OK, about like a Holiday Inn. Absolutely nothing special for the exhorbitant prices. Bottom line, we, or no one I know, will ever stay here again.

  • Stayed February 2012, traveled as a couple
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Helpful?
9 Thank elkayandboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalls TX
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 16, 2012

Traveled in December the week after Christmas and stayed 4 days.

WHAT A JOY these folks are! Hospitality and concern for your having a fun time was not just from the Concierge but from everyone from Housekeepers to Hotel Management staff

Check in was quick and courteous and Bell service awesome

Room was very nice and roomy with that special Harrah's touch of correct color coordination and style. Bathroom large with separate glass shower and tub was a nice touch. (LOTS AND LOTS of hot water was a good thing too)
Room location was a little low for my tastes (6th floor) and definitely too close to the Harrah's parking garage. Did not spend a lot of time in the room BUT if I had that would have been annoying. (CAR ALARMS!!)

Lobby area of the hotel and onsite Steak House very nice.
There is a covered area that connects the hotel to the casino underground system and it is well lit and maintained at all times.

Casino is across the street BUT it is connected via underground tunnel so even if the weather is bad NO ISSUES getting to the Casino

Casino was very well maintained and the staff on EVERY level there was exactly like the hotel. Courteous, prompt and knowledgeable (Found myself challenged by the drink ordering system that is embedded into the machines BUT a lovely Cocktail waitress helped me figure it out)
Great selection of slots and did not get rich but did not lose a lot either. VERY even play to win ratio for the most part.

Ate in every restaurant that was in the casino area and all were very good and the staff once again hospitable. Buffet was very good and a great selection of Southern style cooking with a complimentary glass of wine served at your table.

Gift shop was small and did not have ANY of Harrah's swag (shirts, jackets etc) that actually said Harrah's New Orleans on them. A little disappointed in that but otherwise good.

Within walking distance of Canal and Bourbon streets and everyone is helpful in getting you to where you are going.

AS a Diamond member I have been treated well in several different Harrah's locations gtom Vegas to Chicago but NEVER made to feel like I was the king of the Hotel as I was here in New Orleans. Highly recommend for the food, fun and staff.

Room Tip: Be sure and ask to stay on the side AWAY from the parking garage. Car alarms will annoy you for sure...
See more room tips
  • Stayed December 2011, traveled as a couple
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Helpful?
2 Thank EZMARK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 16, 2012

Rooms were so nice! Beds are so comfortable. Great location. Close by the water, casino, great restaurants, and close to Bourbon Street.

  • Stayed May 2011, traveled as a couple
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Helpful?
1 Thank SaraFrankino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens, NY
Level 5 Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 15, 2012

Stayed at this hotel for two nights at the tail end of a 2-week medical conference at the Sheraton. The room was comped for two nights. We have stayed at other Harrahs hotels, but this one is defintely the most luxurious. Excellent accomodations, excellent service, very accomodating staff. Parking free (diamond club companion) is a major plus considering how expensive it is to park in the area. Enjoyed the slot machines, comped buffet, internet included, tab for the two nights? $0, can't beat that.

  • Stayed January 2012, traveled on business
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Helpful?
Thank MikeWoodside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHICAGO
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 14, 2012

Just stayed at this hotel for the first time. The Hotel itself was clean and well maintained. The room was nothing special but was also clean and well maintained. The staff was very curteous and professional.

  • Stayed February 2012, traveled with family
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Helpful?
Thank FINMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamlin
Level 4 Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 6, 2012

The hotel part of this Harrah's is not connected to the actual Casino..so be prepared to walk just a small ways..The casino itself was a lot of fun with a good variety of slot machines from many denominations as well(for the really high roller I saw a $500 2 line game..ps Not me)..Couple of food places to eat along with a buffet..nothing to really blow my socks away..Buffet was ok..the deli place wasn't really very good(I'm a northerner so maybe it was the southern spin on things)..There is a Fudrucker as well however we didn't eat there..on the plus side of food and beverage there was a Starbucks..Of course it would have got a 5 star if we had won money..we did lose over 2 days but it seemed fair and did let us win some pretty good payouts on relatively small bets..Also improve eating options at the actual casino would be good as well..

Room Tip: Service was outstanding
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  • Stayed January 2012, traveled solo
    • Value
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Helpful?
Thank lance982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrah's New Orleans

Property: Harrah's New Orleans
Address: 228 Poydras Street, New Orleans, LA 70130-1641
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in New Orleans
#3 Luxury Hotel in New Orleans
#11 Family Hotel in New Orleans
#12 Business Hotel in New Orleans
#14 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Harrah's New Orleans 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Harrah`s New Orleans Hotel New Orleans
Harrahs Hotel New Orleans
Harrahs New Orleans Hotel
Harrahs New Orleans Casino New Orleans

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