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“Outstanding” 5 of 5 bubbles
Review of Loews New Orleans Hotel

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Loews New Orleans Hotel
Ranked #14 of 162 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
Massachusetts
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Outstanding”
5 of 5 bubbles Reviewed January 19, 2009

I found this hotel to be outstanding during my business stay in October. The lobby and bar are lusciously decorated. My room was spacious and attractive. The staff were plentiful and very helpful. Finances permitting, I would stay here on any future trip to New Orleans. My appreciation of my experience here only grows as I visit other hotels. I was also told by an acquaintance that this is the only union-staffed hotel in the city, a plus for those concerned about fair wages, etc.

  • Liked — Decoration in public spaces and guest rooms, service
  • Stayed October 2008, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank MLinMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,239 reviews from our community

Traveler rating
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    554
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (414)
Date | Rating
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English first
Mobile, Alabama
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 11, 2009

We stayed at the Loew's Hotel for the Sugar Bowl in New Orleans this year (2009) and had a wonderful experience. The staff bent over backwards to ensure our happiness. The room was clean and our view was spectacular! I would certainly recommend this hotel to others.

  • Liked — The beautiful decor and comfort
  • Disliked — Nothing...
  • Stayed January 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank CrazyEights15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed December 19, 2008

Stayed here in mid October 2008 for 5 nights. Staff could not have been nicer. Great location and spacious rooms with very decent amenities. As others have written, housekeeping staff could use some instruction on to keep/make rooms cleaner. While there are plenty of hotels in NOLA, I would probably stay here again.

  • Liked — Location, amenities, staff
  • Disliked — Cleanliness of room
  • Stayed October 2008, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank DMBMZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north of england
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed November 11, 2008

The housekeeping issues brought up by other reviewers need addressing. To be plain - the people who clean the room simply do not do it very well - they merely make the beds and change the towels. On several occasions dirty cups and glasses were left in the room, nothing was tidied, the coffee was not replenished and on several occasions on returning to the room at around 5pm after being out all day the room had STILL not been cleaned! On the positive side, I think that the staff are well used to complaints about housekeeping - I think the management do not have any intentions of insisting housekeeping staff improve as the latter are probably paid "peanuts" and it is clearly considered more cost effective to retain lazy staff and compensate guests who make a complaint! Hence we had free drinks, free meals, bathrobes to take home and a whole plethora of goodies! I would suggest that rather than "putting up" with the inconveniences of not having coffee replenished etc that guests do bring this to the management's attention. I think only when half the guests are having to have hundreds of dollars of credit at the bar and restaurant will the low standards of housekeeping be addressed on a more permanent basis.
Other than this I agree with all the positive reviews, very comfy and spacious rooms and bathrooms especially in grand deluxe, great location and a wonderful if slightly overpriced restaurant with an atmospheric bar.

  • Liked — location and spacious rooms
  • Disliked — low standards of housekeeping
  • Stayed November 2008
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank smg23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans
Level Contributor
62 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed November 3, 2008

Nice upscale hotel with only a few small issues.If your looking for a hotel with class and a top notch spa look no futher.The location is great,it's right across the street from Harrahs and about 5 or 6 blocks from the La. Superdome.Also about 3 blocks to the French Quarter.Don't forget to hit Dragos for it's charbroiled oysters,at The Hilton Riverside(2 blocks).The small issues were the hot tub had a bit of mold,the bed was a bit too firm,and the ac didn't seem to put out too good..But believe me the hotel was still top notch.

  • Liked — nice river view
  • Disliked — weak a.c.,firm bed
  • Stayed November 2008, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank harleybonz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed September 21, 2008

We checked into a room with mold in the corner grout of the bathtub. The slip strips were discolored. 11 ring marks & a spill on the coffee table. As an "upscale" hotel, I expected more. So, I asked for a new room on speaker phone since the cordless phone was dead.

The second room had cookie crumbs in the wingback chair and a something elliptical resting on the top ledge of the thick baseboards. No mold, but still nasty looking slip strips. I called and asked for housekeeping to come while we went to dinner. When we returned two hours later, no one had been in the room. When I called and said we wanted to head to bed, two housekeepers arrived in minutes. The housekeeper who picked up the item of the baseboard said it was gum although my guess is still peanut.

We began a "check before use" policy that found dirty smudges on a wash cloth and a pillow sham. The washcloth was particularly gross because of proximity to the toilet. The next morning, I found the blow dryer inoperable - about 10 minutes for the replacement.

In addition to my housekeeping calls, we were "needy" guests: Early check-in; left the car in the valet stand while we checked in; late check-out; had to get back in the room after check-out; asked to borrow an umbrella after check-out; luggage storage. All of these requests were accommodated. No person, was ever short or rude (even the folks who cleaned the room while we looked on.)

Another couple in our party had to change rooms because of ants; however, more folks in our party had uneventful stays than had problems.

We noted no problem with the valet service as mentioned in a previous review. More often than not, there were several valets waiting out front.

  • Stayed September 2008, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Msshuffler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 17, 2008

We stayed for two nights right after they opened the city after Hurricane Gustav. The Loews Hotel is exceptional. The facilities are nicely decorated, the lobby is beautiful and air conditioned. The hotel is also pet friendly and in a great location, close to RiverWalk and the French Quarter.

The front desk staff are professional and very helpful.

Our room was clean, nicely decorated and so comfortable. Great flat screen tv. The bed was firm and the pillows were great. The bathroom had both a tub and separate shower. It also had lots of room to move around.

I would recommend this hotel to anyone who wants a great experience.

  • Liked — Great location and facilities.
  • Disliked — Sofa in the room was stained and old.
  • Stayed September 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank faat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Loews New Orleans Hotel

Property: Loews New Orleans Hotel
Address: 300 Poydras St, New Orleans, LA 70130-3216
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in New Orleans
#3 Green Hotel in New Orleans
#5 Business Hotel in New Orleans
#6 Luxury Hotel in New Orleans
#11 Romantic Hotel in New Orleans
#25 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Loews New Orleans Hotel 4*
Number of rooms: 285
Official Description (provided by the hotel):
Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Rouler (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more   less 
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Also Known As:
Loews New Orleans
New Orleans Loews

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