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“Good experience at Loews”

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Loews New Orleans Hotel
Ranked #16 of 166 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
Reviewed November 14, 2013

This hotel has a great location - close to the Quarter without being loud, easy to get to the Business district, next to Harrah's, good bar in the hotel. What really sets it apart is the great service and spacious rooms. It's a very comfortable place to be after carousing around NOLA. The workout room was large and the machines worked well. Pool area was very nice. My only complaint - and another reviewer mentioned it - are the showers. The shower curtain is rubber and it's hard to keep the water in the shower. Also, while the water pressure good (maybe too good) the shower head could be replaced. Nonetheless, the towels were soft and the counter had enough room for two guests to place their toiletries. We've stayed at many hotels in NOLA and this one deserves a return visit.

Room Tip: Ask for a room with a river view.
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  • Stayed: November 2013, traveled as a couple
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1  Thank AMPWyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this reviewResponded December 7, 2013

Dear Valued Guest,

We are delighted that you enjoyed your experience with us. We appreciate your honest feedback from your most recent visit to our property. As you mention, we are in a great location that is just outside the French Quarter and well within walking distance to all of the great attractions New Orleans has to offer. We look forward to hosting your next visit to New Orleans.

Sincerely,

Loews New Orleans Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,081 - 2,087 of 2,651 reviews

Reviewed November 13, 2013

We stayed at the Loews for a long weekend. We were given a room on the top floor with a beautiful view of the river. The room was large, clean and nicely furnished. The beds were very comfortable also. This hotel is not in the French Quarter, but it is only a short walk away. If you are in town for a convention the convention center is up the block and the casino is across the street if that's your thing.
What impressed me about this hotel was the excellent service and friendly treatment we received. They called you by your name and were happy to help in any way possible. Concierge and front door staff were particularly helpful. Special mention to Will, always helpful and polite. My only minor complaint was the room temperature seemed to only work at freezing or off and warm, but in fairness I did not ask to have it fixed. I would definetly stay here again if I am lucky enough to return to New Orleans.

Room Tip: High floor facing river
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  • Stayed: November 2013, traveled as a couple
    • Value
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Thank deeg324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this reviewResponded December 7, 2013

Dear Valued Guest,

Thank you very much for your feedback. We are delighted that you enjoyed your riverview room as well as your experience with us. Our team takes great pride in providing a unique level of service. I will be sure to pass along your compliments to Will. We look forward to hosting your next trip to New Orleans.

Sincerely,

Loews New Orleans Management

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Reviewed November 11, 2013

This hotel is an excellent place when it comes to custom care. The staff was friendly and very responsive to customers needs. This is complemented by very spacious clean rooms and bathrooms. However, I was not very much impressed with their showers which makes it easy to flood the whole bathroom. The shower head also need to be upgraded to meet the high standards of the hotel. The fitness room was very clean and fairly equipped to meet the general needs of an average fitness enthusiast. There is also a very nice pool on the same floor (8th floor) next to the fitness room and a sauna. The sauna, however was never switched on early enough, so could not use it. This hotel is located a few blocks from the French quarter and a walking distance to the Mississippi river waterfront . In general, this is a very nice place with staff who are conscious about their customers hospitality. I definitely recommend it as a hotel of choice in New Orleans.

  • Stayed: November 2013, traveled on business
    • Value
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Thank jgwamuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this reviewResponded December 7, 2013

Dear Valued Guest,

Thank you very much for your feedback. Our team members take great pride in the service levels they provide to each and everyone of our guests. Our location is also perfectly located near all of the great attractions New Orleans has to offer. We will be sure to share your feedback with our team members. We look forward to hosting your next visit to our city.

Sincerely,

Loews New Orleans Management

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Reviewed November 11, 2013 via mobile

Nice hotel located in the CBD near the Riverwalk & the Harrahs Casino. Some mildew type smell near the bar downstairs & bartenders quite slow & unattentive. Otherwise, front desk staff & bellmen extremely helpful & good service.

  • Stayed: November 2013
    • Value
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Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this reviewResponded December 7, 2013

Dear Valued Guest,

We appreciate and value your honest feedback. We will definitely utilize it to ensure our service levels are up to both your expectations and our standards. We hope to have another opportunity to host you while in New Orleans.

Sincerely,

Loews New Orleans Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

Just returned home from a business trip where I stayed 4 nights at this hotel. The staff at this particular Loews was outstanding and should be noted. I did not encounter an unfriendly staff member. Each person went out of their way to extend hospitality. James the concierge worked tireless for my business partner and I. His recommendations were excellent and perfect for us. Julio, the bellman should be praised. His smile was infectious, he was the most polite, respectful person that we encountered in the city. He went out of his way to help us and remembered our names each and every time we entered the establishment. I travel a lot and this hotel's customer service was a cut above the rest! We enjoyed our view of the Mississippi River, the elegant decor, and the close proximity of the convention center and French Market (both a short walk).

Room Tip: Rooms on higher level will get you a beautiful view of the Mississippi River.
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  • Stayed: November 2013, traveled on business
    • Value
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Thank kminichan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristen F, Public Relations Manager at Loews New Orleans Hotel, responded to this reviewResponded December 5, 2013

Dear Valued Guest,

Thank you so much for such a wonderful review. We are so glad you enjoyed your time with us in New Orleans. We are so appreciative of our staff and are thrilled you were able to experience them. I will pass on your kind words to both James and Julio. We look forward hosting you again!

Sincerely,
Loews New Orleans Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013

I know Loews Hotels as standing out of the usual chain Hotels.
Unfortunately this Hotel makes an exception.
The rooms are big, but the furniture seems to be from the last century.
The carpet in my room did not make a clean impression, was stained, did not make me feel like in an upscale Hotel.
Bathroom was big also, but a touch up here and there would be a bright idea.
This Hotel to me did not have a luxury character, it was more the location that made it special.

Room Tip: Ask explicitly for a room on the highest three floors, the view is just nicer
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  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gelbfuessler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristen F, Public Relations Manager at Loews New Orleans Hotel, responded to this reviewResponded December 5, 2013

Dear Valued Guest,

Thank you so much for your honest feedback. We will definitely use your comments to ensure our product is up to both our guests expectations, as well as our own standards. We are glad you enjoyed our location. It's one of our favorite features!

Sincerely,

Loews New Orleans Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013 via mobile

This hotel is quite fine. Staff is friendly and tries to make you feel at home. They do pay attention to your bills, though. That could have been less obvious, in my view. The rooms are pleasant and spacious. The location of the hotel is ok. I can recommend it for a short visit to the Big Easy.

Stayed: October 2013, traveled on business
Thank LLVos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristen F, Public Relations Manager at Loews New Orleans Hotel, responded to this reviewResponded December 5, 2013

Dear Valued Guest,

Thank you so much for your honest feedback. We take pride in our wonderful staff and are happy to hear you thought the same. We look forward to hosting you again, either for business or for fun!


Sincerely,
Loews New Orleans Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews New Orleans Hotel

Address: 300 Poydras St, New Orleans, LA 70130-3216
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in New Orleans
#3 Spa Hotel in New Orleans
#5 Business Hotel in New Orleans
#5 Luxury Hotel in New Orleans
#11 Romantic Hotel in New Orleans
#19 Family Hotel in New Orleans
Price Range: $136 - $498 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews New Orleans Hotel 4*
Number of rooms: 285
Official Description (provided by the hotel):
Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Rouler (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more   less 
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Also Known As:
Loews New Orleans
New Orleans Loews

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