We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Stay and Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Loews New Orleans Hotel
Ranked #14 of 166 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 25, 2013

Quick getaway for my wife and I. Got a great deal from Loews and decided to head to New Orleans for the amazing food. Honestly, the hotel was one of the best parts of the stay. I've stayed at the Loews New Orleans before, but it was my wife's first time, so it was great to see the experience through her perspective.

Our room was huge (they advertise that they have some of the largest rooms in NOLA), and super comfortable. Great location, great views, and really comfortable setting. If you've never stayed at a Loews before, they're really great at creating comfortable places to stay. The staff was really great from the Valets, the bellman, the front of house staff - they really made a difference and went out of their way to offer friendly suggestions on where to go, how to get there, things to look for, etc. Not intrusive, just great suggestions.

But the thing that really made the trip for us was James, the Concierge.

He spent a lot of time talking to us, offering suggestions, his perspective, and recommendations. And frankly, he was always spot on. He knows the city, loves it, and it shows in how he talked about it with us. But he also listened to what we were looking for, what we liked, and what we wanted to do and incorporated all that into providing a tailored experience for my wife and I. We had already planned a few restaurants and activities and he helped us build on that experience.

Big thanks to James and to the entire team at Loews for a fantastic stay.

Room Tip: We got a Grand King, and it was super spacious and really comfortable.
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Nurtzof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this reviewResponded August 6, 2013

Dear Valued Guest,

Thank you for you feedback as well as your repeat visit. We are delighted that your wife enjoyed her experience with us as well. From our team members to our rooms and outlets, we take great pride in the services we offer. We will be sure to share your comments with our team. We look forward to your third visit with us.

Sincerely,

Loews New Orleans Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,687)
Traveler rating
Traveler type
Time of year
Language

2,161 - 2,167 of 2,687 reviews

Reviewed July 24, 2013

Walked in and spoke with Brodie at the front desk, he was very helpful and accommodating. Got up to our extremely nice room and had no problems during out stay. Very good location and accommodations... Clean property and everything was great.

Room Tip: I specifically asked for a room with a desk so I could work and it was a very nice room.
See more room tips
  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aaperna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this reviewResponded August 6, 2013

Dear Valued Guest,

Thank you very much for your feedback. Our team members are one of our greatest amenities. I will be sure to pass along your comments to Brodie. We look forward to hosting your next visit to our city.

Sincerely,

Loews New Orleans Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

My husband and I attended a work event here and did not want to have to drive after the party. We stayed at Loews at a discounted rate. The bar/lounge downstairs was crowded but fun. It was great to see the vibrancy of New Orleans (and a bunch of huge, interesting drinks) inside. The bartender happily made me a "fauxhito", which was pretty good for a drink sans alcohol. The hotel room was spacious and tastefully decorated, as was the bathroom. The outside view was not very exciting (but this is New Orleans after all). The night was quiet and peaceful. It probably helped that we were on the 10th floor. The checkout in the morning was easy, and the staff members made us feel welcome. I would consider returning if I had a late night event downtown again.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sapphire139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this reviewResponded August 6, 2013

Dear Valued Guest,

Thank you for choosing to stay with us. It is a unique experience when you are able to enjoy your city as a tourist. We are delighted we were able to provide a comfortable and enjoyable atmosphere for you and look forward to hosting your next visit.

Sincerely,

Loews New Orleans Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2013

Just checked in for a brief visit with my wife. Was appalled by the surly and very curt "welcome" at check-in by Dmario, who brought a crappy attitude with him to work today. For $400/night, you could have a personality and speak more nicely to my wife. Management would be smart to review their training. Completely soured our visit before it even got started.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Travelguy112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this reviewResponded August 6, 2013

Dear Valued Guest,

Thank you very much for your honest feedback. We take the service from our team members to guests very seriously and would like the opportunity to speak to you further in reference to your experience. Please contact us at neworleanscustomerservice@loewshotels.com and let us know when it would be best for us to reach out to you. We look forward to speaking with you.

Sincerely,

Loews New Orleans Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2013

My wife and I spent 3 nights at Loews in March for my birthday. I thought it was perfect. The service was outstanding in every department that I dealt with. They sent up a bottle of wine and some chocolates for my birthday. The concierges were more than helpful and helped so much with our trip. I love the location. It was walking distance from the French Quarter but quiet. We had a great view of Mississippi river from our room. I would recommend this hotel to everyone.

Room Tip: Get a view room opf the river.
See more room tips
  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JAV68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this reviewResponded August 6, 2013

Dear Valued Guest,

Thank you very much for you feedback and also for allowing us the opportunity to part of your special visit. Our riverview rooms is one of many great amenities we offer and take great pride in. We will be sure to share your comments with our team members and look forward to hosting your next visit to New Orleans.

Sincerely,

Loews New Orleans Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

Arrived on Saturday July 13, 2013 for USMC Viet Nam Reunion. This was the host hotel and what a great choice. The rooms were perfect as well as the hospitality. This hotel is close to everything. The French Quarter is a short walk and if you need casino time walk directly across the street. The dining experience in New Orleans is awesome. Take time to take it all in and enjoy your stay at Lowes.
Only one negative and that is the parking rate at Lowes is $39.00 a day. They gave our group a $5.00 a day discount. Don't let this discourage you from this hotel. Every hotel in this area charge a parking fee.

Room Tip: All rooms appear to have a great view of the area.
See more room tips
  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this reviewResponded August 6, 2013

Dear Valued Guest,

Thank you for your feedback. We were very honored to have your group with us and are delighted that you enjoyed your experience with us. Our location is perfectly located to the great attractions New Orleans has to offer. We look forward to hosting your next visit to New Orleans.

Sincerely,

Loews New Orleans Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

There are certainly cheaper hotels in NOLA, but we had always wanted to try Loews, and since every other hotel was booked up during the Essence Music Festival, we really had no choice but to spend double on a room for 2 nights in New Orleans. We were looking forward to the "service level" from a hotel that prides itself as a luxury hotel. When we checked in and got to our room, we checked towels first. There were 3 bath towels, 3 wash clothes. We called the front desk to request 1 more bath towel and 1 more wash cloth, as there were 4 in our party (2 adults, 2 children). They said they'd be right up. We waited an hour and still no towels. We headed out and upon returning (late) to our room, found that the towels had still not been brought up. We called the front desk again and told them 2-1/2 hours ago someone said they were on the way. They finally arrived. We thanked them, got the kids ready for bed and pulled out the sofa bed to find there were no sheets, blankets or pillow for the sofa bed. We called the front desk again, now irritated that this was the 2nd problem already. Twenty minutes later they arrived with sheets and blankets for the sofa bed. Day 2 - the iron didn't work, had to wait to have someone bring up one that heated up. We left for the day, got back at 5 and our room still hadn't been cleaned. We decided to take the kids to the pool so we weren't in the way when maidservice arrived. When we got back to the room, the maid had been there, but left us NO towels, NO wash cloths and NO shampoo or conditioners and none of the trash cans had been emptied. We called the front desk to let them know and within 15 minutes someone had brought the items to our room. We had to leave one more time this day, called valet, and headed down to get our vehicle. We then waited 45 minutes for our car to be brought around! The valet staff mentioned that they were understaffed with the Essence Music Festival going on. I told him then instead of jacking up the price of rooms that weekend because they were the only place left with vacancies, they should have lowered the rates knowing that service was going to suffer. When we got back to our room we received a call telling us that they had lost the keys to our vehicle and asked if we had another set. Why would we carry 2 sets of keys to our car while on vacation? They later called back to tell us they had our keys, it was someone else's keys they had lost. We asked if they could transfer us to the manager. We talked to the Asst Mgr just to let him know how dissatisfied we were with this entire experience. Losing our car keys, waiting 45 minutes for the car, no towels 2 days in a row, the sofa bed, the iron, everything. It was worse than what you'd get from a budget hotel. He said he was just the Asst Mgr and that there was nothing he could do about it and that we needed to talk to the Mgr the next day when he is in. I asked "so what are you even here for? Your position seems unnecessary." He stated that we should wait till we get the bill, then call and dispute it. Really? What a lazy substitute for customer service. Never again will we EVER pull in to a Loews.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank scott10619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this reviewResponded August 6, 2013

Dear Valued Guest,

Thank you very much for providing your honest feedback. We apologize for the many inconveniences described in your review. We would like the opportunity to speak to you further in reference to the challenges experienced during your visit. Please contact us at neworleanscustomerservice@loewshotels.com and let us know when it would be best for us to reach out to you. We look forward to speaking to you.

Sincerely,

Loews New Orleans Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New Orleans hotels
French Quarter
Hotel Monteleone
Hotel Monteleone
#10 of 166 in New Orleans
7,811 reviews
Central Business District
InterContinental New Orleans
InterContinental New Orleans
#24 of 166 in New Orleans
1,580 reviews
French Quarter
Omni Royal Orleans
Omni Royal Orleans
#20 of 166 in New Orleans
4,999 reviews
Show Prices
Show Prices
Show Prices
French Quarter
Royal Sonesta New Orleans
Royal Sonesta New Orleans
#30 of 166 in New Orleans
4,438 reviews
French Quarter
Bourbon Orleans Hotel
Bourbon Orleans Hotel
#7 of 166 in New Orleans
6,519 reviews
Central Business District
The Ritz-Carlton, New Orleans
The Ritz-Carlton, New Orleans
#21 of 166 in New Orleans
3,191 reviews
Show Prices
Show Prices
Show Prices

Been to Loews New Orleans Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Loews New Orleans Hotel

Address: 300 Poydras St, New Orleans, LA 70130-3216
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in New Orleans
#3 Spa Hotel in New Orleans
#4 Luxury Hotel in New Orleans
#5 Business Hotel in New Orleans
#11 Romantic Hotel in New Orleans
#19 Family Hotel in New Orleans
Price Range: $181 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews New Orleans Hotel 4*
Number of rooms: 285
Official Description (provided by the hotel):
Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Rouler (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Sabre Hospitality Solutions, Priceline, Orbitz, Travelocity, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Loews New Orleans Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Loews New Orleans
New Orleans Loews

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing