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“Great Customer Service!” 5 of 5 stars
Review of Loews New Orleans Hotel

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Loews New Orleans Hotel
Ranked #19 of 162 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
New Jersey
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great Customer Service!”
5 of 5 stars Reviewed May 25, 2011

First trip to New Orleans. Traveled with a family member who was a attending a conference. I was there to explore the city. Loews is in a good central location, a couple blocks from River Walk, Canal Street and the Cable Cars (for getting to the French Quarter and Garden District) -- on the edge of the Warehouse District and Central Business District. Very nice hotel, it's a chain so don't expect the typical New Orleans characteristics. But the rooms are nice, clean, great size, very modern hotel. It is located on a main and busy street, so you might hear some street noise but nothing bad.

But the best was the "Customer Service" -- everyone was so helpful, with restaurant suggestions, tours, places to see or just simply getting directions. One of the concierges even remembered my name...impressive (because I wish I remembered hers). They really made my first experience in NOLA great!

  • Stayed May 2011, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank like_jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,843 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (356)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Knoxville, TN
Level Contributor
154 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed May 19, 2011

In New Orleans there are 2 things that I think most about in a hotel room. Cleanliness and quiet. Lowe's hotel has both. Large clean room. Good shower. Had little interaction with staff during our stay. The swizzle bar is really the lobby bar but made nice drinks. Only issue was that our bath amenities were not relplaced over the 5 days.

The location was good for us. Not too bad of a walk to the quarter, river, or streetcar line

  • Stayed May 2011
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JohnT.tn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 12, 2011

Came here with some friends for a bachelorette party and had a really good experience. They made sure our rooms were close together, helped us with some of our food and beverage needs and were overall really nice. The rooms are modern, spacious and comfortable. Short walk to the French Quarter and other NO sites. Definitely would stay here again.

  • Stayed March 2011, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mayday44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed May 8, 2011

After having stayed in expensive, tiny and dark hotel rooms, this was a real trip: a large, comfortable room, with an enormous shower (a rarity in modern hotels). There's free wifi downstairs in the lobby - I would have preferred this in the rooms, but this still better than having to walk around town looking for it. The conference facilities were excellent too. The fitness center was large, clean, well-equipped and a pleasure to use.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank erictlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 3, 2011

My tween daughter, dog and I recently stayed at Lowes in New Orleans. It is located a short walk from Canal St. We walked all but the last day we were there The Insectarium is a 10 minute walk The Aquarium, Riverwalk and Steamboat Natchez are all about two blocks away. The customer service at this hotel is tops. The doormen and bell hops alway friendly. Neil, the concierge very helpful and professional.

We requested a room with a view and our request was filled. For the most part our room was very clean. My only complaint was there was a small stain on the rug off to the side that looked like it could have been spot cleaned before we checked in. Being a room for families traveling with pets...I wondered what it could have been. Other than that, the room and bathroom was spotless. The beds were comfortable and they have a Krups coffee maker in the room so AM coffee is plentiful. If your dog is like mine and needs grass...a park is just three short blocks away.
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We ate breakfast once at the resturant in the hotel. Cafe Adelaide. Breakfast was good. We also dined there our first night in town. Food good, staff attentitive. I debated about the soup choice and the waiter gave me a taste of the soup I did not order for future referance.

Hotel has Indoor lap pool, sauna, hot tub and fitness center. Also, sadly I did not get time to visit the spa. Parking was comparable to any other big city.

All and all a very good hotel and would definatly stay there again.

PS. If you want to gamble, a casino is a block away.

  • Stayed April 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank caszsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed April 25, 2011

Without a doubt The Loews is the nicest hotel in New Orleans.We are locals and stayed at just about every hotel in and around the French Quarter and Loews is our number 1 choice..The workers always have a smile and aim to please you.The rooms are very modern and very clean.There are only 2 or 3 hotels that have a spa.My wife likes the Loews Spa.They have an indoor pool and hot tub.There is no way this hotel should not be in the top five hotels in New orleans......

Stayed April 2011, traveled as a couple
Helpful?
Thank harleybonz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bangor australia
Level Contributor
137 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed April 24, 2011

Good hotel in Busines/warehouse area. breakfast were Ok at reasonable prices. Parking costs are a bit high at $32 per day

Room Tip: dont bring a car
See more room tips
  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank missie0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Loews New Orleans Hotel

Property: Loews New Orleans Hotel
Address: 300 Poydras St, New Orleans, LA 70130-3216
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in New Orleans
#4 Spa Hotel in New Orleans
#5 Business Hotel in New Orleans
#11 Romantic Hotel in New Orleans
#12 Luxury Hotel in New Orleans
#25 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Loews New Orleans Hotel 4*
Number of rooms: 285
Official Description (provided by the hotel):
Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Rouler (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more   less 
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Also Known As:
Loews New Orleans
New Orleans Loews

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