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“Needs updating but rooms are comfortable”

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Homewood Suites by Hilton New Orleans
Ranked #86 of 167 Hotels in New Orleans
Reviewed March 31, 2014

Spent 3 nites Wed-Sat a.m. in a 2 bedroom suite with spouse and 3 kids. Fit us comfortably. Beds and pillows were extremely comfortable. Bed was not firm. Room size was good, not as roomy as a Vegas Suite.

Furniture (couch) was in terrible shape. Rips and tears clearly visible from 10 feet away. Other family members stayed on the same floor (12th) and their couch was worse than ours. Shower pressure was adequate.

Not much hallway noise, but noise from elevator was loud as our 2nd bedroom was adjacent to the elevator. Kids complained of being awakened by elevator noise throughout the night.

Complimentary breakfast and weekday (M-Th) happy hour reception were very nice. The breakfast was a 7/10 for complimentary breakfast based on my experience. Not a huge variety, but fresh fruit and hot options are a plus.

Concierge was helpful. $34 vallet parking very expensive, but I dont usually stay places that I have to pay for parking.

pool was a little small, but kids loved it. Pool was kept pretty cold for an indoor pool.

Good walk to all areas downtown...superdome, riverwalk, bourbon street, french market, warehouse district, casino, WWII museum. all within a 15-20 minute walk (with kids) Taxis were easy to get and will let you load up as many people as you can. We loaded a cab/van with 9 and a stroller every time.

I would not hesitate to stay there again, but will check other options before automatically booking when I return in the fall.

Room Tip: dont get a room near an elevator
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  • Stayed: March 2014, traveled with family
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Thank shane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer_H_Jones901, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded April 1, 2014

Dear Kimberly B,

Thank you for your review of our hotel, the Homewood Suites New Orleans. So glad you had the opportunity to stay in one of several two bedroom suites. That option is definitely a limited option in the New Orleans area. We are looking forward to a complete renovation this summer just in time for your fall visit and hope you will give us the opportunity to host your stay when you return. Please call me directly to confirm your next visit at 504-581-5599.

Sincerely, Jennifer Jones

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1,018 - 1,024 of 1,580 reviews

Reviewed March 31, 2014

We had all sorts of little problems with this hotel. We would have moved hotels if there were any available. Our biggest complaint was the sullen kitchen staff that couldn't be less helpful and the fact that our couch cushions were destroyed and the carpet in the hall was a tripping hazard. Won't stay here again!!

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank halfdozen2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer_H_Jones901, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded April 1, 2014

Dear Halfdozen2014,

Thank you for your brief review of our hotel. I apologize that the service your received wasn't what you expected nor what we want for our valued guests. I hope that you will give us another opportunity to correct your view of our hotel should that opportunity present itself. Sincerely, Jennifer Jones

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Reviewed March 31, 2014

My girlfriend n I stayed there for 12 days had the time of our live we were treated very good the staff was great especially our concierge Kylie she booked all our tours and made sure we had a great trip we will be returning in May and staying at Homewood suites again

  • Stayed: March 2014
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Thank Bonia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer_H_Jones901, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded April 1, 2014

Dear Bonia K,

We are so happy to hear you and your girlfriend had a great visit with us recently! We can't wait to provide you with great service when you return in May. Thanks for sharing!
Sincerely, Jennifer Jones

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Reviewed March 30, 2014

The reviews about the rooms and the furniture are correct. Its hard to believe that the couch had not been thrown out years ago. A renovation is way overdue. And the AC seems marginal. But the hotel was quiet and the breakfast was good. There are better locations but this hotel is OK if you get a good rate.

  • Stayed: March 2014, traveled on business
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Thank wrestlerUMCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer_H_Jones901, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded April 1, 2014

Dear WrestlerUMCP,

We appreciate your direct review of our hotel. We are really excited about our upcoming renovations this summer which will result in replacing the relatively new sofas which were sent with a manufacturing defect causing the top layer of some of the sofas to peel. We hope you will give us another opportunity to host your stay while visiting New Orleans.

Sincerely, Jennifer Jones

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Reviewed March 30, 2014

This hotel is in a great location, in walking distznce if the the French quarter but in a quiet location. The staff us very accommodating. The concierge service is wonderful. Breakfast is huge. The room is very large. Not brand new, but comfortable and clean. We are very satisfied

  • Stayed: March 2014
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Thank Christine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer_H_Jones901, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded April 1, 2014

Dear Christine L,

We appreciate you taking the time to review our hotel, the Homewood Suites by Hilton. We are so glad you enjoyed your stay and hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014 via mobile

We have not stayed at Homewood Suites prior to this stay. We planned on staying at two different hotels for our 5 night stay in New Orleans so we reserved a room at two different hotels, two months in advance.

The rate for the other hotel was less than Homewood...overall the 'other' hotel was nicer, less expensive, and had friendlier staff. Homewood Suites was simply ok. If given the choice again, I would pass on this location. Finally, the condition of the furniture at Homewood was functional but worn.

Stayed: March 2014, traveled with family
Thank Warrants_a_Review
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer_H_Jones901, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded April 1, 2014

Dear Warrants_a_review,

Thank you for your overall review of the Homewood Suites New Orleans. I'm sorry that you weren't satisfied overall with you stay with us. Our rates tend to be a little higher than our competitors due to all the complimentary amenities received at a Homewood Suites: complimentary hot breakfast buffet daily, Monday - Thursday complimentary light dinner meal with beer and wine service, and complimentary wifi in the guestrooms and public space. We hope you will give us a chance in the future should your travels return you to New Orleans.

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Reviewed March 29, 2014

901 POYDRAS STREET, New Orleans
1) Couch Cushion was completed torn so you could see 25% of the padding! Hotel said they were renovating, BUT IF EVER a COUCH is ripped like that, then THAT couch SHOULD have been replaced.
2) Initial desk reception: clerk at the desk had dirt/stains on her shirt. Looked like she was working on machinery.
3) Lobby was EXTREMELY hot, apparently, the AC was broke for a COUPLE days????
4) In the room: Wall paper is peeling in a couple places in the room!
5) toilet paper holder was hanging OUT of the wall! (I have PICS!!)
6) Maids were nice, but we entered the room with ONE wash cloth and ONE Hand towel and had to ask for more!
7) Probably the worse breakfast buffet of any Homewood Suites I've stayed at, or Hampton Inns!
8) City, so expected noise, BUT Sunday Morning at 6:40AM, sounded like garbage trucks outside the building. Waking up at 6:40AM on a Sunday morning after a late night out on Saturday was MISERABLE!
9) Parking by Valet ONLY at $34 per day ($31+Tax), plus a tip! DON'T NEED a CAR!. I was told i did not need one, called the hotel when I booked and they said they had shuttle service from the airport, then prior to arrival, clerk at the desk said no shuttle. Both were right and both were wrong. No FREE shuttle service as it is a 16 mile drive from the airport, BUT for ONLY $33 each way, COULD have rode a shuttle service. $66/$70 with a tip would have been cheaper than paying $34 a night for valet, plus tip, PLUS rental car that was not needed!
10) Coffee was VERY WEAK. Juice was fine, but not much else.

Room Tip: if you want to choose a good room, BOOK another HOTEL! one of the workers told me the owners did n...
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  • Stayed: March 2014, traveled as a couple
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Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer_H_Jones901, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded April 1, 2014

Dear JIMG - Suffolk,

Thank you for providing such a detailed review. I'm sorry that your stay did not result in your satisfaction with the hotel overall. We are excited about the upcoming renovations when the sofas we received with a manufacturing defect will be replaced this summer. I apologize for any misunderstanding regarding the airport shuttle. We have never offered shuttle and no vehicles are needed unless there is a plan to leave the downtown area as a lot of the main attractions are within walking distance. We would really like to speak with you directly to discuss in more detail your staff interactions and as well your overall experience. If you would like please call me directly at 504-581-5599. Sincerely, Jennifer Jones

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Additional Information about Homewood Suites by Hilton New Orleans

Address: 901 Poydras St, New Orleans, LA 70112-1017
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Family Hotel in New Orleans
#47 Business Hotel in New Orleans
#77 Romantic Hotel in New Orleans
Price Range: $143 - $427 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton New Orleans 3*
Number of rooms: 166
Official Description (provided by the hotel):
We are a 166 all suite hotel in downtown New Orleans. Many complimentary amenities are included in the rate that is provided such as a hot buffet breakfast, free wifi, and a light dinner meal with beer/wine service Mon-Thu. ... more   less 
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Also Known As:
Homewood Suites New Orleans Hotel New Orleans
Homewood New Orleans
New Orleans Homewood Suites

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