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“wonderful despite issues..”

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Homewood Suites by Hilton New Orleans
Ranked #88 of 166 Hotels in New Orleans
Reviewed August 21, 2012

My family and I stayed in this hotel for the weekend. We had a two bedroom, one king and two queen bed suite. The room was very spacious, and very clean. It also had a kitchen and a let out sofa in the living area which the kids loved. There is an indoor pool and hot tub, and a 24 hour gym, all of which were clean and well kept. Each morning there was a full hot breakfast including bacon, sausage, grits, eggs, potatoes, fresh fruit. The one complaint that I have is that our air conditioner didn't work in our room either night of our stay. However, I must say, that when I brought this to the staffs attention they worked diligently to try to make the situation better. They sent up ice cold bottled water, and portable ac units, and even comped us one nights stay for our inconvenience. The staff was very friendly and respectful, and seemed to genuinely care about their guests. One thing that stood out to me as a parent was that I sent my 16 year old daughter to the in lobby store to buy herself some Tylenol, and the front desk staff made it a point to call me in our room to make sure that I was aware that my minor child was trying to purchase medicine. As a parent that made me feel a little safer, knowing that even the staff was looking out for the well being of my family. Kudos homestead suites!!

  • Stayed: August 2012, traveled with family
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1  Thank toiy28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith N, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded October 15, 2012

Hi toiy28,

Thank you for staying with us. We are delighted that you enjoyed your stay and that we were able to overcome the issues that you experienced. Our customers are very important to us, and we are glad you felt welcomed and comfortable at our hotel. I will also pass all of your wonderful comments on to our staff. They will be thrilled to hear just how much you enjoyed their service. We hope to see you again in the not too distant future!

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1,318 - 1,324 of 1,566 reviews

Reviewed August 14, 2012

Price/location convenience ratio is probably one of the best for the city - you can get to all points of interest pretty easy with no problem. Condition of the hotel is not the best (but I hadn't stay in other NO hotels, maybe it's considered good for local area): moisture smell in the rooms, A/C works like crazy refrigerator powered from a diesel (generates sound and cools the air just as a side effect). Oh, and I was reading about "good breakfast" in this hotel - should put it more precise as "very standard free hot breakfast you can find in any Best Western". Not complaining, just setting expectations right. Anyway, you're coming to NO not to stay in the room only?

Room Tip: just be sure to check that A/C sound will not freak you out through the night. we had to switch room...
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  • Stayed: July 2012, traveled as a couple
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Thank renatmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith N, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded October 16, 2012

Hi renatmin,

Thank you for staying with us this past August, We are delighted that you enjoyed our location. We would also like to apologize for the issues that you experienced during your stay with us. Your concerns have been addressed with our maintenance department. We also hope that you will give us another chance to have you as our guest in the not too distant future. Once again, thank you for staying with us. We appreciate your business!

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Reviewed August 2, 2012 via mobile

Loved that it was close but not too close to the French quarter. Had a balcony, a kitchen, a sofa bed, a second tv and even doors that separated the rooms! Very good breakfast and very goodnight sleep. I will definetly come stay here again. And about the parking, come on people! You do realize that this is the French quarter right !? I give them a 10 oh the concierge service was really cool to have!

  • Stayed: July 2012
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1  Thank jackie_sassy_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith N, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded October 16, 2012

Hi jackie_sassy_28,

Thank you for the wonderful review. We are ecstatic that found us to be a nice hotel to stay with kids. Thank you for staying with us, and we hope to see you again in the not too distant future.

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Reviewed July 28, 2012

This was our first time to New Orleans so we didn't know exactly what we were doing right off. We always stay at the Embassy Suites because it is like home to us, however, we decided to stay here instead because of the proximity to everything. We were pleasantly surprised! The hotel staff was so friendly and even had a person on staff especially for information of the area. She was wonderful! We walked to everything from our hotel. It was in a very safe area. Although we griped about paying the parking, it was still cheaper than most area hotels. The parking attendant "Charlie" was the highlight of our day each day! He was extremely friendly and made us laugh. The hotel was so clean!!!! The maids even polished the bellhop carts daily! We enjoyed breakfast each morning and the light supper each night. We will stay here again and again!!!!

Room Tip: Even if you are going out to eat at night- stop and enjoy the light meal provided too. Just eat a s...
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  • Stayed: July 2012, traveled with family
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1  Thank DebbieR2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith N, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded October 16, 2012

Hi DebbieR2,

Thank you for the wonderful review. We are delighted that you found us to be the "cleanest hotel ever"! Our staff works very hard to exceed our guests expectations, and we are so glad that we were able to help make your stay in New Orleans quite memorable. We look forward to your next visit!

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Reviewed July 26, 2012

We stayed in suite 600 for three days. The two bedroom unit had plenty of room for our family of 6. The staff did a great job on the complimentary breakfast and dinner. The pool was much nicer than you typically find in this chain. The location was 2 blocks from the St.charles street car line to uptown and a few blocks from Canal street and Royal and Bourbon as well.

  • Stayed: July 2012, traveled with family
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1  Thank 4forme2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith N, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded October 16, 2012

Hi 4forme2,

Thank you for staying at the Homewood Suites New Orleans! We are delighted that you enjoyed our spacious 2 bedroom suites. We appreciate the great reveiw, and hope to see you again in the not too distant future.

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Reviewed July 24, 2012

We took 2 teens, a younger child & 2 adults for a 4 day weekend in New Orleans. This hotel was a great choice for us. The 1 bdroom suite had enough bed space for everyone; there is even enough room for an air mattress if 2 kids don't want to sleep together. There was a dvd player in the living room. The full size fridge had a ice maker. There is a Rouse grocery 2 blocks up from the hotel where you can get groceries, liquor or even a redbox movie. The towels ran out quickly in the swimming pool area (next time we will bring our own beach towels). There is a washer/dryer room but each cost $1.75/use so we didn't use it. Parking was an open lot around the side of the hotel with a guard on site. Be aware the street car going toward the zoo is out of service until 2013 but the bus picks up at the streetcar stop.

Room Tip: use the service to pick your room ahead (you will get an email a day or 2 ahead of your arrival) and...
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  • Stayed: July 2012, traveled with family
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Thank largefamilymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2012

This was my second stay at Homewood Suites and I was impressed enough on my first visit to return. They are conveniently located in downtown New Orleans but still within easy walking distance of the French Quarter.

I think they are a bit overpriced but with the location and the amenities it is still palatable. Their amenities include a really good complimentary breakfast and on most week nights a free “heavy Hors d'oeuvres”. This is really a complimentary dinner. One night was lasagna, one night was chicken cordon blu, etc. While being in New Orleans means great food and eating at your hotel is not exactly what most travelers aspire to, it is an option. We had a couple of huge lunches so a lighter dinner was welcome. They also have a nice indoor pool and spa area and a nice workout room. The rooms are clean and well appointed.

My one negative was during check in. We arrived on a Saturday night and their pull through driveway was completely full with parked cars. It was raining hard and I had to park partially in the street to check in. I mentioned it to the supervisor who lied to me and said all of the cars parked there were checking in. Problem was I was in the lobby and there was only one other party there. And this was after 20 minutes waiting in my car for the other cars to move. After I did check in and park my car I saw the supervisor moving a car, which turned out to be her own car. I did bring it up to the manager the next day and he was very apologetic and did make every effort to make sure I was still a satisfied customer.

That said a lot to me and I would certainly come back.

  • Stayed: July 2012, traveled with family
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3  Thank WCDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith N, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded July 19, 2012

Hi WCDiver,

Thank you for taking time to review our hotel. We are thrilled that you enjoyed our meals, as well as our convenient location. We will also address your parking concerns with the appropriate staff. Once again, thank you for staying with us. We appreciate your business!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton New Orleans

Address: 901 Poydras St, New Orleans, LA 70112-1017
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Family Hotel in New Orleans
#47 Business Hotel in New Orleans
#77 Romantic Hotel in New Orleans
Price Range: $154 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton New Orleans 3*
Number of rooms: 166
Official Description (provided by the hotel):
We are a 166 all suite hotel in downtown New Orleans. Many complimentary amenities are included in the rate that is provided such as a hot buffet breakfast, free wifi, and a light dinner meal with beer/wine service Mon-Thu. ... more   less 
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Also Known As:
Homewood Suites New Orleans Hotel New Orleans
Homewood New Orleans
New Orleans Homewood Suites

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