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“Surprise: But a Pleasant One!!”

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The Saint Hotel, Autograph Collection
Ranked #46 of 162 Hotels in New Orleans
Certificate of Excellence
Edmonton, Canada
Level Contributor
72 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Surprise: But a Pleasant One!!”
Reviewed May 14, 2014

Well I obviously did not read reviews about this hotel…. It has a Saintly name but a devilish approach…We arrived very early on a Sunday morning to the Saint hotel lobby with wispy sheer drapes that flowed in the lobby, and the restaurant on site "TEMP"T, the decor in the public areas is dark and mysterious, especially in the hallways but the rooms were ready at 0900 and are fresh and bright with blue ceilings and white walls. It was clean and appears well maintained. The shower was definitely a surprise and not something I have seen before….They had the best doorman I have ever met and we really enjoyed his sense of humor and his stories. He worked at the Saint and the hotel next door so he was around the area a lot. The hotel is really well situated off Bourbon street but within walking distance of the major attraction areas in the city. We found the reception staff to be very friendly and helpful most of the time.
One issue we did have is a phone that was not working. We were traveling with friends and so it was annoying to not be able to just call and get hold of them, nor could we organize a wakeup call through the automated system or call out to book our day trips or reservations. I did ask for someone to fix or replace it but it never happened.
One thing that did upset us is that we booked a transfer to the airport through a shuttle company and while we were waiting for some patrons, the hotel staff refused to call the room for the driver of the shuttle telling him the patrons had gone for breakfast. The driver called the patron's cell phone and they were in their room. The driver stated that the hotel was known for this behavior so patrons would miss their shuttle and then need a taxi that the staff had ready and waiting around the corner…. definitely tainted our impression of the hotel and the staff from what we witnessed…. Just be ready and at the front door for your booked shuttle time and all will be fine.
The hotel restaurant was great for breakfast and the staff were friendly and attentive. We really enjoyed the food but be warned the portions throughout New Orleans are HUGE.

Room Tip: Street facing rooms look over Canal Street which is a major road with the street cars. Rooms that fa...
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  • Stayed May 2014, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank HonestTravellers64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, May 16, 2014
We are so glad The Saint was such a pleasant surprise! Thank you for your comments about our decor, restaurant and great staff! We have wonderful bellman- I will let them know how much you enjoyed speaking with them! I will also speak with my Front Desk staff in regards to the Shuttle situation as I know first hand that this is not typical behavior. Thank you again for staying with us and we hope you come back and visit again soon!
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Wisconsin
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 14, 2014

I stayed here on business for 2 nights. Often stay at Marriott properties and this one stands out. The decor in public areas is hip and modern, rooms are stylish, comfortable and bright, and staff was extremely friendly, polite and helpful. Great Quarter restaurants are around the corner; Ritz is next door. This end of Canal St lacks charm, but for a large-ish hotel location, it's convenient, if not particularly attractive.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MomWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, May 16, 2014
Thank you for taking the time to tell us about your recent stay at The Saint Hotel! We appreciate all of your wonderful comments from our trifecta of atmosphere, location and service to comfortable rooms and hip decor! We hope you come back and visit us again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, Virginia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 13, 2014

This hotel is very modern and chic... almost everything about it exudes coolness and class. Definitely a break from other more "cookie cutter" hotel brands.

The location is great, right on Canal St. just two block from Bourbon St. and there's a Walgreens right across the street which was convenient. All the staff I got to interact with were all friendly and very helpful, especially the front desk and the bartenders! This hotel has one of the best bars I've seen in a hotel... and there's a live jazz band that performs at night! The rooms were very nice and beds were very comfortable, the bathroom was nice sized too. If you're going as a couple you'll love this hotel or with a group of women you'll love this hotel. Even a group of guys would love this hotel as my friends and I did. Check out the pics I took.

I'll definitely be back here next time I'm in New Orleans!

Room Tip: If noise bothers you ask for a room that faces the back of the hotel because Canal St can be noisey...
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, May 16, 2014
We are delighted you had such a wonderful stay at The Saint Hotel! Thank you for all of your comments about our chic decor, great live jazz and bar, cool vibe and excellent staff! We are so lucky to have such wonderful associates at The Saint and we love hearing back from our guests. We look forward to you staying at The Saint again soon!!
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Chicago, Illinois
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 13, 2014

The Saint is a very cool and modern hotel (kind of a Miami vibe), right near Bourbon. There is an excellent bar with live music, and classic cocktails. The staff were very professional and extremely helpful. Rooms are a little small, as this is a renovated hotel, but the decor is very modern and updated.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mflan46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, May 16, 2014
We appreciate you taking the time to tell us about your experience at The Saint Hotel! Thank you for your comments about our live jazz, cool and modern decor and helpful staff! We hope you come back and stay again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed May 13, 2014

Stayed four nights over Jazz Fest. Nice, modern and spacious lobby that includes a pool table and bar. Friendly staff upon arrival. Interesting flat panel tv in elevator and dark colored hallways as you walk to your room. Smallish size rooms but clean and comfortable. Went to the bar a couple times and heard some live music that was packed. Hotel offered a shuttle to go to/from jazz fest for $18 r/t - was great as it took the hassle out of getting out of the festival quickly and easily. Would stay there again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, May 16, 2014
Thank you for taking the time to tell us about your visit to The Saint Hotel during Jazz Fest! We are delighted you had such a great time. Thank you for your comments about our modern decor, live jazz and friendly staff! We hope you come back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
127 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed May 12, 2014

This hotel is geared for grown and seXXXy clientele. If you're not grown or sexy...DO NOT BOOK this hotel!

We were greeted at the door and checked-in efficiently. The lobby is draped in white silk and beautiful wood floors. The bar is candy apple red and sinfully appealing.

Check-in was swift, though we ended up with a room across the hall from the gym...which was terrible because with each treadmill runner, the floor vibrated. I went back downstairs and requested Andreas switch our room so I could get some sleep (all day travel -- rest was a must)...he quickly changed our room from the 3rd floor to the 7th floor with no problem.

The hallways are dark and dimly lit with blue lighting. Its obvious the hotel was made for grown folks.

While our new room faced Canal Street, it was relatively quiet (there was some traffic noise)and well appointed like the other one. The rooms aren't spacious or decked out in marble or highly appointed accouterments; however, they are well maintained and the bed was comfortable. There's also a flat screen TV and full mirror that serves as your headboard...so if you wanna watch yourself doing what grown folks do...well, there's a mirror right there.

The bathroom included a shower for two...which was clean, marbled and stocked with toiletries plus cotton balls and q-tips.

All in All...we enjoyed our stay at the Saint Hotel and will likely visit again!

Room Tip: Stay off of the 3rd floor...the gym traffic and treadmill noise will drive you nuts!
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank 1blkhny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, May 13, 2014
We appreciate you taking the time to tell us about your experience at The Saint Hotel! Thank you for your comments about our sexy decor, swift check-in, amenities and helpful staff. We are so delighted Andreas was able to take care of you. We do hope you come back and stay with us again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 12, 2014

The Saint Hotel is really an experience. Different from you traditional Marriott Hotel. This hotel is modern, sexy, and has great service. It is just a couple of blocks from Bourbon Street if you want to go there, but why?
When you walk in there is a pool table off to the right, and a little bar tucked behind it. Late at night the jazz is wonderful. The only problem was that there was not enough seating. For a jazz bar that is a good problem.
The halls ways have low mood lighting and that seems to make the hallways quite. The rooms are very eclectic. The furniture was very modern and the shower head changes colors based on the temperature of the water.
If you are looking for someplace unique, give this hotel a try.
The only problem was that when we checked in we were offered because of our Marriott status we were offered 750 points or @20 each towards breakfast. The $20 per person made me concerned about the cost of breakfast so we never ate there. It might have been good, but no menu with cost was posted.

Room Tip: Our was a room that faced an alley. In New Orleans the quietness was a good thing.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brn2trvl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, May 13, 2014
We are delighted you had such a fun experience at The Saint Hotel! Thank you for taking the time to tell us about your stay. Thank you for your comments about our modern and sexy decor, live jazz, eclectic rooms and great service! We hope you come back and visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Saint Hotel, Autograph Collection

Property: The Saint Hotel, Autograph Collection
Address: 931 Canal St, New Orleans, LA 70112-2503
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #46 of 162 Hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Saint Hotel, Autograph Collection 4*
Number of rooms: 166
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