Well I obviously did not read reviews about this hotel…. It has a Saintly name but a devilish approach…We arrived very early on a Sunday morning to the Saint hotel lobby with wispy sheer drapes that flowed in the lobby, and the restaurant on site "TEMP"T, the decor in the public areas is dark and mysterious, especially in the hallways but the rooms were ready at 0900 and are fresh and bright with blue ceilings and white walls. It was clean and appears well maintained. The shower was definitely a surprise and not something I have seen before….They had the best doorman I have ever met and we really enjoyed his sense of humor and his stories. He worked at the Saint and the hotel next door so he was around the area a lot. The hotel is really well situated off Bourbon street but within walking distance of the major attraction areas in the city. We found the reception staff to be very friendly and helpful most of the time.
One issue we did have is a phone that was not working. We were traveling with friends and so it was annoying to not be able to just call and get hold of them, nor could we organize a wakeup call through the automated system or call out to book our day trips or reservations. I did ask for someone to fix or replace it but it never happened.
One thing that did upset us is that we booked a transfer to the airport through a shuttle company and while we were waiting for some patrons, the hotel staff refused to call the room for the driver of the shuttle telling him the patrons had gone for breakfast. The driver called the patron's cell phone and they were in their room. The driver stated that the hotel was known for this behavior so patrons would miss their shuttle and then need a taxi that the staff had ready and waiting around the corner…. definitely tainted our impression of the hotel and the staff from what we witnessed…. Just be ready and at the front door for your booked shuttle time and all will be fine.
The hotel restaurant was great for breakfast and the staff were friendly and attentive. We really enjoyed the food but be warned the portions throughout New Orleans are HUGE.
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