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“Very Nice Hotel” 4 of 5 bubbles
Review of The Saint Hotel, Autograph Collection

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The Saint Hotel, Autograph Collection
Ranked #51 of 162 Hotels in New Orleans
Certificate of Excellence
Phoenix, Arizona, United States
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Very Nice Hotel”
4 of 5 bubbles Reviewed October 14, 2013

Had a great stay here with friends last month. The location is ideal, just a few blocks off of Bourbon Street and easy to get everywhere. The hotel was redone and it is very nice and the staff were great.. very friendly and helpful
I will stay no other place when I return to the big easy

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Fred T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, October 15, 2013
Thank you taking the time to tell us about your experience at The Saint Hotel! We appreciate all your comments about our location, atmosphere and staff service. We are so glad to hear you will stay at no other place in the city! We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,109 reviews from our community

Traveler rating
    518
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    131
    52
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (273)
Date | Rating
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English first
Springfield, Missouri
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

What a great place. Ultra modern, swanky, hipster comes to mind. The staff is wonderful and make sure you are being taken care of. Every time you walk back in they greet you and ask how you are doing etc. Bellmen give great recommendations on restaurants, NOLA tips etc. Rooms are very nice with ultra modern bathroom. We loved our stay here and will definitely stay here again. Management was superb-appreciate their thoughtfulness and concern.

Room Tip: Stay in a higher floor room for less noise.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Beth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, October 15, 2013
We are so delighted you had such a wonderful stay at The Saint Hotel!! Thank you for all your comments about our decor, rooms and awesome staff. We hope you come back and stay with us again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver
Level Contributor
45 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed October 10, 2013

We stayed at The Saint in May of this year....its taken me a while to write this review

Location was good: right next to french quarter, restaurants, shops etc. I rate this 4/5.
Getting to the hotel by car was another matter- traffic being the main issue but its not their fault

Service: The front desks and valet service was good. There was a bar and restaurant. Both had below average service. The bartender at the time was by herself and covering quite a few people so it took a long time to get attention if you were not seated at the bar. The restaurant was poor. It looked very nice but the service- again one guy, covering only two tables. The food was not up to par for New Orleans standards. Too fussy, trying to hard to be cool. I don't mind this if the food speaks for itself. Rate this a 2/5

Rooms: Rooms were a good size, clean, modern looking. Bed was comfortable but acoustics between rooms were an issue. Plus you could hear housekeeping and people slamming doors so it was not a place to sleep in and relax. I felt exhausted every morning. Rate this a 3/5

The whole time I was there I kept thinking about the high price $$$ and how it was not worth it. It was way to expensive. Plus it llacked charm and personality. On our way back (after a road trip up to Memphis) we chose to stay at another hotel which were were very happy at and it was less expensive - which I will review later (The Marais)

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kikivancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, October 11, 2013
Thank you for taking the time to tell us about your stay at The Saint Hotel. Thank you for your comments about our location and front desk/valet staff. We did just go through a transition in our Restaurant and Bar and have new management and staff- so I hope you give us another try!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NW Indiana
Level Contributor
133 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed October 10, 2013

We are so happy we chose this hotel - the vibe is awesome! We were in town for just one night, pre-cruise. Our first time in New Orleans. From the second our taxi pulled up until the moment we left for the ship we felt like we were home. Bellman Robert took great care of us, checking in and out and in between. My husband lost a part from his cane and everyone helped us look for it. Front desk staff were very friendly and helpful. In fact, every staff member we encountered said at the minimum a hello and a few genuinely asked how our stay has been and commented on places for us to see while in town.

We arrived before 1 pm and they allowed us to check in early thankfully. My husband has mobility issues and we requested a room near the elevator, our request was granted and we heard not a peep from the elevators or the guests. We had an interior building complex view, but we didn't care about the view and were thankful it was a quiet spot. The bed was so comfortable we overslept on Sunday!

We spent some time in the Burgundy bar and quite enjoyed the signature drinks. Staff here were also top notch, professional and friendly. We did not dine at the hotel though the in-room dining menu looked very interesting.

Hotel location is great for either the Superdome or the Quarter. Cruise folks should know it's a $7 per person ride to the port at time of writing, a quick 8-10 minutes away. A convenient Walgreens is right across Canal.

Our next time back - and we will be back - we will definitely stay at The Saint. We love Cosmopolitan too, looking forward to trying other Autograph Collection locations in our future travels.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank racegrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, October 11, 2013
We are so delighted you has such an awesome stay at The Saint Hotel for your precruise night! Thank you for all the comments about our vibe, location, bar and most importantly friendly staff! Robert is so great- we are happy he was able to assist you. We hope you come back and visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 10, 2013

When enter the lobby you already feel like stepping to slightly other world.
Rooms are nicely furnished and many details create the unique impression - table top covered entirely with N.O.LA picture, big mirrror, white innocent colour prevailing. And the note on your bed "be naughty"..

  • Stayed May 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank adussia725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, October 11, 2013
We appreciate you telling us about your stay at The Saint Hotel. Thank you for your comments about our lobby, decor and nicely furnished rooms. Come back and see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

Rooms were VERY cozy and housekeeping never bothered us. The staff should get an award for being Grade A PHENOMENAL. Even the guy who took care of our cars, Damien, was outstandingly nice. We came here for the weekend of the Saints game and the atmosphere in the hotel as well as on Canal St. was great! Although, they are still building their menu for room service, their downstairs restaurant is still a good spot for some good French Toast New Orleans Style breakfast. We love this hotel - can't wait to keep on coming back!

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daniellamadriz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, October 9, 2013
We are so delighted you had such a nice stay Again at The Saint Hotel!! Thank you for coming back to visit us! We appreciate all of your feedback about our location, friendly staff and restaurant. The French Toast really is delicious! We hope you continue to come see us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
108 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed October 7, 2013

It's New Orleans, so anything a few blocks from Bourbon on Canal is a good location. The street car is steps from the front door, so buy the $3 day pass and go where you want to go: Jackson Square, Garden District, Riverwalk, etc. The lobby is fun; the rooms are cool; but the wifi sucks. Don't depend on wireless Internet at night. It's not going to happen. Do wear the robe every chance you get. They are heavenly and expensive. I considered buying one until I saw the $125 price, but it is nice.

Room Tip: View from the corners is nice, but you will here all the street noise including emergency vehicles a...
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Renee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, October 9, 2013
We are so delighted you had such a nice stay at The Saint Hotel! We appreciate all your comments about our location, lobby decor and comfortable robes! Please come back and visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Saint Hotel, Autograph Collection

Property: The Saint Hotel, Autograph Collection
Address: 931 Canal Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #51 of 162 Hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Saint Hotel, Autograph Collection 4*
Number of rooms: 166
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