I bid on 5 nights through Priceline on a 4 star hotel. After finding out which hotel I was staying at, I read the reviews. I wasn't looking forward to my stay.
On arrival, there were no bell hops at the front door. Pleasant greeting and room check-in. Found the room on the 7th floor was not clean. We went down stairs and were given another room on the 6th floor. As a concellation, we were told they would buy us a drink at the bar. Room was clean and nice. Beds were comfortable. I was allergic to pillows and was given hypoallergenic pillows as I had requested.
I took my drink up to my room and placed the glass outside the door when I was finished. My glass stayed there for 2 days, as well as other guests room service trays (just like I had been warned in the reviews). When the hypoallergenic pillows arrived (6 hours after my request), they were placed on the bed without pillowcases. Luckily, the housekeeper could be located and fresh pillowcases were obtained. The maintenance and housekeeping ride the same elevators as guests. They always seemed surprised when they realized there was a guest waiting to get in or out of an elevator. I rode the elevator with a supervisor and asked if she could send someone up to pick up the glass and trays in the hallway. After that, I never saw another tray remain in the hallway for more than a few hours. The towels were thin and not luxurious. We did love the robes, very soft.
The front desk people and bellhops (and I suspect bouncers) in the lobby were always friendly and helpful. On the weekend, we noticed the frontdoor was always attended. The bartenders were beautiful and classy. The music was enjoyable. We liked the pool table but thought it needed to be attended a little better. Didn't eat at the restaurant, but thought it looked beautiful. Yes the black lights in the hallway were strange but okay. Convenience of the hotel location was awesome. Pool and fitness rooms were not used by us. Not for children....in fact, why would anyone bring children to the French Quarter?
We enjoyed our stay at this hotel but would have been a little more fussy if we had payed full price. I think certain aspects of the hotel was a 4 star and other aspects were much lower. Still, I felt my expections were low and was pleasantly surprised.
The bergamot and amber scented oil was overpowering at times. The lobby area was too cold.
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