The check in staff were extremely friendly and that always makes a good impression.
The hotel is very modern but the design leaves a lot to be desired. After check in it is a major trek through public areas to the elevators to the rooms. The elevators require you to select the floor you want to go to or swipe your key and there are no buttons inside, so no changing your mind. It took a little getting used to and people were always standing around trying to figure out how it worked.
The large TV in the room did not work, apparently a software update had been pushed that morning and a new firmware rev was required. The technician was able to get it working for some of the channels. If you are just spending a couple of nights I question the value of all the added features and the time investment just to use the remote.
We had an issue with the e-upgrade process and we got more than we had requested, and charged for it. However the issue was amicably resolved, but I will be more careful in the future.
The executive club has a nice view, but it can be extremely noisy in the morning when it is full.
- Official Description (provided by the hotel):
- Experience the Big Easy in style at the award-winning Hyatt Regency New Orleans. This AAA Four Diamond hotel features strikingly sophisticated guest rooms offering breathtaking city views, along with best-in-class amenities including free wi-fi, seven award-winning dining options, an outdoor saltwater pool, 24-hour fitness center, in-room massage services, and unprecedented service. Located in the heart of downtown, Hyatt Regency New Orleans is adjacent to the Mercedes-Benz Superdome, Smoothie King Center and Champions Square. The hotel sits directly on the Loyola Streetcar line offering quick and easy access to the city's top attractions including the historic French Quarter, Ernest N. Morial Convention Center, the Mississippi Riverfront, World War II Museum and the Aquarium of the Americas - all located within one mile of the hotel. ... more less
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- Also Known As:
- Hyatt Regency New Orelans Hotel New Orleans