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“Very nice & very pleased” 4 of 5 stars
Review of Crowne Plaza Hotel Astor-New Orleans

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Crowne Plaza Hotel Astor-New Orleans
Ranked #100 of 161 Hotels in New Orleans
Level Contributor
449 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 482 helpful votes
“Very nice & very pleased”
4 of 5 stars Reviewed December 28, 2006

We stayed here on frequent stay points 2 nights between Christmas and New Years.

Hotel was very quiet, comfortable and clean in all regards. Staff was very accomodating and friendly.

Hotel is located at Canal and Bourbon streets so is very conveniently located for French Quarter activities, Emerils, Riverwalk Mall, Harrahs etc. Personally, I wouldn't bother with a rent car or cab staying here unless walking is difficult or it is raining.

The Executive Level rooms were wonderful. However, the EL free breakfast was pretty skimpy but they do have a free cocktails and munchies thing every night 5-7 but we never made it back in time.

Concierge desk is only manned until 11 am which we thought kind of odd.

Overall, a very pleasant & convenient place to stay.

  • Liked — Overall charm and class of the hotel
  • Disliked — Thought the concierge personnel could be more informed
  • Tips/Secrets — YOu could do WAY worse than here. Stay here & you won't be sorry.
  • Stayed November 2006, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
    • 4 of 5 stars
      Business service (e.g., internet access)
Helpful?
Thank hatlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,260 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (807)
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WA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed December 26, 2006

I read a few reviews before staying here & thought they were harsh. Unfortunately, the reviews were true. I stayed here 11/27-12/1/06 for work & had a terrible time. The hotel lobby was nice; hotel staffs were OK. The hallway has a mold/mildew smell & the carpet was old. I went to my room and could not open the door. I noticed there were dishes outside, so either the room was occupied or the hotel staffs have not cleaned the hallways. As I entered into the 2nd room, there was a disgusting smell (vomit & smoke); I had requested non-smoking room. So on the 3rd try, the room they gave me was much better. It was on the same floor as the Priority Club lounge (4th floor). There is only valet parking at this hotel; it cost $28. Vallet takes approximately 15mins to get your car. My 3rd day, it took over 45mins to get my car. Every time I asked about my car, the valet person told me it was coming. I told them that I could have walked to my workplace in 20mins instead of waiting for my car. They told me that they will not charge me for that day. I decided that I won't be using their valet service again. I ended up using another parking place; this was right behind the hotel ($20/night) and it took them 5 mins to get my car. When I returned to the hotel that night, again, I could not open my door. I went to the registration counter & was told that they checked me out already (Thurs.); I had a reservation til Friday. While waiting for the hotel staffs to sort out the issue, I spoke to other hotel guests nearby. Apparently these guests were having problems with their reservation; the hotel did not have rooms for them. At checkout on Fri, they charged me an extra day of parking. After trying to explain to the staff that I wasn't currently parking there and the guy was clueless, I gave up and left. I had a terrible time at this hotel & I don't recommend this hotel at all!

  • Liked — hotel lobby
  • Disliked — valet service & smelly hallway
  • Tips/Secrets — use the parking service behind the hotel
  • Stayed November 2006, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Check in / front desk
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
    • 3 of 5 stars
      Business service (e.g., internet access)
Helpful?
3 Thank like2travelWa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these New Orleans hotels

Myrtle Beach, South Carolina
Level Contributor
144 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed December 12, 2006

I was very disappointed in this hotel. I realize that there are still some clean-up and service issues, but the ones here were not hurricane-related. The hotel was dirty and our non-smoking room smelled strongly of smoke. My mother's non-smoking room was a bit cleaner and did not smell smoked-in. The service was at best, mediocre. I would not choose this hotel again. There are many, better places to stay in the city.

  • Liked — the exit
  • Disliked — the service
  • Tips/Secrets — stay way from this property
  • Stayed December 2006, traveled with family
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Check in / front desk
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
    • 1 of 5 stars
      Business service (e.g., internet access)
Helpful?
3 Thank cjval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 6, 2006

What a fantastic hotel! Even had we paid full price, the value was there. This hotel is located at the corner of Bourbon and Canal, very convenient. The room was wonderful. We were put on the executive floor for no extra charge. This included free drinks and appetizers from 5-7 in the evening and a light breakfast from 7-10 in the morning. The room was very clean and the bed was extra comfortable. The staff could not have been better. I have no reservations in recommending this hotel. At bookit.com the hotel is listed as a mystery hotel for $69. If you are going to New Orleans, this is the place. The Bourbon Street restaurant in the hotel is incredible. We ate there two nights because it was so good.

  • Liked — everything
  • Disliked — nothing
  • Tips/Secrets — Take a chance on a mystery hotel.
  • Stayed November 2006, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Business service (e.g., internet access)
Helpful?
2 Thank cupcake2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novi, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed December 5, 2006

My 4 day stay at the Astor Crown Plaza involved conflicting emotions: on the one hand it is really hard to beat up on a hotel which is struggling to come back from Catastrophe, while on the other hand there are certain minimum standards of "hotel civility" which are hard to ignore in the breach.

The ultimate "bottom line" is the price/value ratio --- in my case the rock bottom prices of the room --- avg $136 - $150 per nite (plus characteristic 18% tax + $2.00/nite surcharge) still made the hotel very, very competitive with just about anywhere else in the U.S.

I refuse to "criticize" the Astor Crown which obviously has staffing and service issues; rather I will make "gentle suggestions" which will make things more comfortable for guests:
1. Can you provide working ice machines on any other than the 4th floor?
2. Can you furnish edible room service (filet/chicken entrees were totally substandard) ?
3. Can you provide fresh towels (no add'l towels after 2 requests).
4. Can you, please, please fix the dripping faucet in the bath tub?

I missed NOLA last year because of Katrina. I was delighted to return and urge others to do likewise. It is still a great City. The Astor NOLA is a great bargain... only because the rates are so darn cheap, I will probably book there again !

JJH

p.s. Antoines and Commanders Palace back in full stride and worth the trip by themselves !

  • Liked — the price & the location
  • Disliked — service has not fully recovered from hurricane
  • Tips/Secrets — don't book here if the prices rise.
  • Stayed December 2006, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank JJHMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monroe, LA
1 review
4 of 5 stars Reviewed November 25, 2006

Our first stay, and I was very pleased with the Astor Crowne. The staff was very nice and helpful. The rooms were small, but elegant, and the attention to detail was fantastic! They included earplugs (which I used), a CD to help you relax, lavendar spray for the linens and even a romance novel in the bathroom! I think details count so much. We had a view right over Canal Street, so the earplugs came in handy. Also, right on Bourbon, can't get better than that!

Stayed November 2006
Helpful?
Thank darby77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houston
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 14, 2006

For the price I was not impressed. After checking into our room, within 5 minutes another guest entered our room, they were given the same room. There was an swarm of ants in our room, after locating a phone in our room that worked I called housekeeping regarding the matter. They arrived and sprayed Raid over the entire bathroom , to the point that I had to spend time cleaning the Raid from counter top and floor.
Went to get ice, our floors ice machine was broken. We decided to order room service,when the bill arrived the menu item had a price increase of 52%. I called to inquire as to the difference, "you must have an old menu", I asked when did the menu change, "April 2006" , the hotel adjusted the food bill by 20%, but did not honor the old menu price.
When checking out we discovered a prior guests trash under the beds, so much for housekeeping.

If you must visit New Orleans I would not recommend this hotel.

  • Stayed November 2006
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Check in / front desk
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank shootout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Astor-New Orleans

Property: Crowne Plaza Hotel Astor-New Orleans
Address: 739 Canal Street at Bourbon, New Orleans, LA 70130-2309
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 693
Official Description (provided by the hotel):
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! Select from the renovated Astor Tower or historic Alexa Tower. The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. Valet parking is available at $42 per day and oversized vehicles at $52 per day. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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