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“Good location” 3 of 5 stars
Review of Crowne Plaza Hotel Astor-New Orleans

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Crowne Plaza Hotel Astor-New Orleans
4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #101 of 161 Hotels in New Orleans
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good location”
3 of 5 stars Reviewed February 21, 2014

We stayed here for the 2013 jazz festival. The location provides easy access to the central business district, Canal Street, french quarter, etc. The airport shuttle bus is only a 5 minute walk around the block.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
Helpful?
3 Thank Jessie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review, March 9, 2014
Dear Jessie R,

Thank you very much for sharing your experience with the travel community.

It is wonderful to read that you enjoyed your stay with us especially because of our location. We are pleased that you found our location to be very convenient and glad that it suited your needs.

Thank you again for your kind words. Our staff would love to provide you with another comfortable stay in the future.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,229 reviews from our community

Traveler rating
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    1,045
    680
    328
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (802)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Madrid, Spain
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 19, 2014

Good place, conveniently located (French Quarter) very nice, with great room and bathroom and very clean. The staff at the reception gave us all the information we needed, very very good service.

In summary, a perfect, clean and confortable hotel to visit in New Orleans.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank DiegoPedrosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed February 17, 2014

That's all it really had going for it. This place gets labeled a four star and I have no idea why. It's an insult to 4 stars. From the time we checked in the staff wasn't very welcoming and seemed a little annoyed at the front desk. I was the one that waited in a long line to check in but it was as if I was putting them out. Yes, the foyer area looked nice. The rooms were average at best. The shower head had parts that had come off the wall. Again, not 4 star quality. Didn't get to try the bar or restaurant. People will stay here because of the location which is fine and if you got a great rate and were just looking to drop your bags somewhere this will work. It was clean and pretty quiet. But do not expect 4 star service or rooms.

Stayed February 2014, traveled with friends
Helpful?
2 Thank JCA612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review, March 4, 2014
Dear JCA612,

Thank you for staying with us and leaving such a detailed review. I am glad you liked our convenient location. However, I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 15, 2014

5 friends and I stayed here Feb. 7 - 9, 2014. Upon our late arrival we had a speedy check-in. The lady's at the front desk are very friendly and helpful. The valet and doormen are always ready to help provide restaurant suggestions and directions. Hotel is just steps away from Bourbon Street, restaurants, and shopping. No need to have a rental car staying at this hotel.

Rooms were smaller than we intended for $269 per night rate and our view of the parking garage wasn't a pretty site. Beds and pillows were comfortable. The water settled in the bathroom sink and it took forever for the sink to drain. The shower water pressure is hard, but great for the muscles after walking around all day.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank 4DaLoveOfScrapN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed February 13, 2014

Stayed here during Rock n Roll Marathon - it's really nice to be so close to most everything in the French Quarter. All of the staff, from the valets to the front desk, were wonderful - very efficient, friendly, and helpful. We didn't spend a lot of time in the room during our short stay, but it worked well for us and had everything we needed (clean bathroom, comfortable beds). Based on other TripAdvisor reviews/room tips, we requested a higher floor room to get a little further away from the street noise, which I think was a great bit of advice.

Room Tip: Higher floors have less noise from the street (we were on 10th floor and very little noise)
See more room tips
  • Stayed February 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Jen590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, CT
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 13, 2014

Stayed Feb 2014. Lovely lobby. Standard, clean room. Friendly staff. Perfect location
for your French Quarter stay. Had a nice breakfast in the restaurant, drinks in the bar.
First time visit to New Orleans, and will be returning!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MaureenWH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
58 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed February 12, 2014

Canal @ Bourbon, where else do you want to stay if you're a tourist in New Orleans? This hotel is in a perfect location to explore the French Quarter. However, the room I had was not as good as the one I had in other Crowne Plaza hotels. It wasn't bad (the bed was comfortable and the bathroom was clean) but it looked like a renovation is overdue.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank annina_q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Astor-New Orleans

Property: Crowne Plaza Hotel Astor-New Orleans
Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 693
Official Description (provided by the hotel):
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! Select from the renovated Astor Tower or historic Alexa Tower. The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. Valet parking is available at $42 per day and oversized vehicles at $52 per day. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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