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SpringHill Suites New Orleans Downtown/Convention Center
Ranked #98 of 161 Hotels in New Orleans
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Time For An Update”
3 of 5 bubbles Reviewed September 25, 2013

The Hotel was a bit of a disappointment for a Marriott property. Room decor was lost in a time warp back to the 80s, with relatively poor lighting and cold/hot water controls. The beds were comfortable, the free breakfast was passable and the staff phenomenal. Common areas were decent, but closer Marriott properties are likely a much better choice.

Room Tip: A balcony room is actually a 2nd floor room that opens on to a large elevated courtyard.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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516 reviews from our community

Traveler rating
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See reviews for
164
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 19, 2013

Stayed at this hotel for a night while in town for a concert. The breakfast was very crowded and even though we paid for a parking pass at the hotel, when we returned to park there were no spaces left! However, the staff was great! Jonathon at the front desk really made our stay!

Room Tip: We were very far from the elevator, would have been better if we were a little closer
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  • Stayed August 2013, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cole513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed September 19, 2013

The hotel has a nice location and the pool was although a little small was nice on a hot day. The people were great and very friendly. The rooms are ok our tv kept losing its hd signal. The free breakfast was good, but no coffee is available through out the day. The hotel needs a bar. Not everyone wants to buy a beer or drink or water from the little shop they have and sit in there room. This hotel is close to the convention center and the WWII Museum so it would seem that a bar would be a nice place to sit and talk with other people. Again the people were great but I would choose another Marriott instead.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank keith j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed September 5, 2013

Older building with some updates. Rooms are a bit tight when compared to other suites. Lobby and reception area is well laid out and customer friendly, with ample sitting in the continental breakfast area. Very convenient to the convention center and not too far from Canal St. and all the Street Cars.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeniorDean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama, United States
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed September 4, 2013

Stayed at Spring Hill suites on recent trip to New Orleans. There was no onsite parking; had to park down the block and of course pay for it. The hotel offered a breakfast buffet but it was so packed they ran out of many food items and did not have enough seating. The room was ok; thought it could have been cleaner.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evanston, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 3, 2013

I stayed at this hotel in July when I and my daughters and granddaughter were going a cruise. We spent three nights at this hotel. I selected this hotel because It was a Marriott and I have always had good experiences with Marriott. I was not disappointed. We needed enough space for four women and I always like to have some type of kitchen facilities. The room was clean and comfortable and the employees were pleasant and helpful. This hotel is within walking distance of almost any place one wants to go in NOL or one can get to public transportation with ease. I would definitely consider staying here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sdkukycky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 1, 2013

We stayed 2 nights. After a 12 hr drive we were able to check in at early. Room was very nice. My only compliant was there were no information binders about the hotel or surrounding areas. We didn't know when check out or what time the breakfast was. I like to read about the area and things the hotels have to offer. There wasn't even a phone book to order pizza. They had 2menus from a couple of restaurants under the door. Parking was $25 a day. That is a little extreme. We would of liked to see what was closer since we had my mother with us that can't walk very far or be in the heat. So we just ordered in not being able to enjoy something close. There were probably some real close but without info we never found them. A little disappointed.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kellie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney D, General Manager at SpringHill Suites New Orleans Downtown/Convention Center, responded to this review, September 7, 2013
Thank you for sharing your experience with us. All of our rooms should have the guest information binder on the coffee table, so I offer my apologies for this not being in place. Phone books have long been removed from our guest rooms in focus on conservation. For years we have noticed that the phone books were not being used so they were taken out about 6 years ago. Phone books are now available on line or on your smart phone.

The menus that you mentioned were not from us as we do not supply any menus in the room other than the one that is in the Guest Service book. Most likely the menus that you encountered were dropped off by a local vendor when they made a delivery to our hotel. We find these daily and throw them out. We do have copies of menus from most of the local restaurants at the front desk and the staff would have been more than happy to make recommendations for you. Lastly, our parking rate is one of lowest for covered parking in the downtown area. In the end we should have had the Guest Service book in place and this would have helped you understand our hotels services a little better. Again, I am sorry that we did not meet your expectations and look forward to another opportunity to get it right.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites New Orleans Downtown/Convention Center

Property: SpringHill Suites New Orleans Downtown/Convention Center
Address: 301 St. Joseph Street, New Orleans, LA 70130-3617 (Formerly SpringHill Suites New Orleans Convention Center)
Phone Number:
Location: United States > Louisiana > New Orleans > Arts District / Warehouse District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#53 Business Hotel in New Orleans
#86 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites New Orleans Downtown/Convention Center 3*
Number of rooms: 208
Reservation Options:
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Also Known As:
Springhill Suites New Orleans Hotel New Orleans
New Orleans Springhill Suites

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