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“Stay away!” 1 of 5 stars
Review of Royal St Charles Hotel

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Royal St Charles Hotel
Ranked #60 of 162 Hotels in New Orleans
Certificate of Excellence
Portland, Oregon
1 review
“Stay away!”
1 of 5 stars Reviewed April 16, 2013

Riddle: When is a hotel room with no window and no closet an appealing choice? Answer: When a room with a window is so noisy nobody can sleep! Don't let the "groovy" lobby fool you, this is not a place you want to stay. The staff was rude and indifferent (I had to interrupt his personal phone call to get some attention from the desk clerk). We were given a room with no window and no closet. We were traveling with two other couples who were both exhausted after trying to sleep at this hotel. Their rooms had a window but were so noisy sleep was impossible. We had been traveling a long time, we had a lot of luggage. Our room had no closet and no place to put luggage other than the floor.

Room Tip: Stay somewhere else !
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank scott s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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970 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Anna, TX
Level Contributor
164 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed April 15, 2013

We had requested a room with a balcony about three months prior to our booking, but got a tiny room with no window. It took a bit of talking with the desk before we were upgraded to a suite. The recent renovation gave the hotel a real kick upward. While you're there ask about the Hobnobber which is just around the corner. It's a hole in the wall with great, great food, friendly service and cheap prices.

Book the St. Charles but demand a balcony when you book it and have your call documentation ready just in case. You will leave with a smile on your face after your stay.

Room Tip: Once again - Do whatever it takes for a balcony when you make your reservations.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank jimmccomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 of 5 stars Reviewed April 11, 2013

When I arrived to the property, I was forced to pay more money for the room I pre-booked with a mandatory resort fee. This wouldn't bother me if it was optional but it wasn't.

The person checking me in looked like she would rather be anywhere else than checking me in. When we get to the hotel, it is freezing cold and NO WINDOW. I asked to be changed to a window room but that would have been an extra 15$ per night. She just changed me to a different, less cold room with NO WINDOW. This was really annoying as the weather was changing and rainy, and couldn't look outside to see if I needed an umbrella or what not.

At 4:00 am in the morning, a random guest at the hotel came into our room, and we had to wake up and say that we already have this room. The front desk lady must of forgotten to put in the computer that we changed rooms.

Still worth noting, but not so bothersome, is the decorations are tacky.
Location is good and bed is comfortable are the positives, but I would never come back to this property.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Kellymani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
5 of 5 stars Reviewed April 10, 2013

I was pleasantly surprised from the moment I stepped into the property. The lobby is fun and energetic - a true New Orleans vibe. The location is perfect for both business and pleasure travel. I found the coffee shop in the lobby to be a great amenity. My room was a great size and the finishes were beautiful - much nicer than I was expecting from a boutique hotel. The staff was super friendly and really helpful. All-in, a fantastic property and great value.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brigantine, New Jersey
Level Contributor
117 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed April 8, 2013

We spent 3 nights in a recently renovated, very reasonably priced jr suite on the 6th floor. it was small but clean. Bathroom is basic, but the bed was comfortable and we appreciated the three windows in our corner location and the nice city views. Quite a few of the rooms are interior spaces. If a window is important to you, be sure and request.

Location is great. Two blocks to favorite spots in the French Quarter, but also easy access to the museums and St Charles street car. We will go back.

Room Tip: jr suite is quite a bit more spacious and still reasonably priced.
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Brigantinebeach_bum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 8, 2013

This is a great boutique hotel only one block from Bourbon St. Its very clean, Quiet and convenient without the crazy parting noise of Bourbon St. We highly recommend it to anyone wanting to enjoy The PArty but want to sleep too.

Room Tip: We stayed in 603 and had a great window view and great size.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank BigDaddy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 6, 2013

I was in New Orleans for the first time at the very beginning of Mardi gras I had no reservations and figured I would wing it. I had no clue the parades started as it was an unexpected trip and my first time there. I used kayak to find a place to stay for a decent price after being on the road for 8 hours. I am sooooooo glad I found the royal st Charles! The prices were decent and it had been recently renovated. I figured one night and if we didn't like it we could find something better. I stayed there the whole week! The room was small but the beds were soft and plush. The shower had the best water pressure ever! The room, lobby and halls were extremely clean. Although the room was small it was comfortable and nice. The real stars were the ladies at the front desk. Each one was behind pleasant and helpful and took care of my every need! Great great customer service. The concierge was nice too. We parked for a discount at the holiday in a few blocks away. The location of the hotel gave us perfect viewing of the parade from our window and we were the next corner from canal st. We were in walking distant to the French quarter and walked every where (had to get some sneaks at the lady footlocker around the corner lol). It was awesome and felt I got a great deal. I loved it and will be staying again!

Room Tip: If your going for the parades ask for a room with a balcony or facing st Charles, the ladies at the...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jeraurs182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal St Charles Hotel

Property: Royal St Charles Hotel
Address: 135 St. Charles Avenue, New Orleans, LA 70130-2505 (Formerly Clarion Collection Royal St Charles Hotel)
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Style:
#52 Business Hotel in New Orleans
#54 Family Hotel in New Orleans
#75 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Royal St Charles Hotel 3*
Number of rooms: 143
Official Description (provided by the hotel):
The Royal St. Charles Hotel is conveniently located in the heart of New Orleans - just 1 block from the world famous French Quarter, 1 block from historic Canal Street, 2 blocks from Harrah's Casino, 6 blocks from the Ernest N. Morial Convention Center and 8 blocks from the Mercedes-Benz Superdome. The famous St. Charles Streetcar stops at our front door and leisurely transports visitors to the Garden District and Uptown areas. The hotel completed a total renovation in October 2012. Each of the hotel's 143 guestrooms are newly renovated and feature a sleek design with modern amenities: plush Serta beds, 42" high definition TV's, wi-fi internet, in-room digital safes, in-room coffee makers with New Orleans Roast Coffee, eco-friendly Terra Pure bath products and much more. Additional features of the hotel include a 100% smoke free environment, state-of-the-art fitness center, 2,262 sq. Ft. Of event space, on-site concierge services, valet parking and PJ's Coffee & Cafe. The Royal St. Charles Hotel is a favorite among business and leisure travelers and ready to assist each guest with friendly and attentive New Orleans hospitality. We invite you to enjoy a relaxing stay with us on your next visit to New Orleans! ... more   less 
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Also Known As:
Royal St Charles New Orleans
Hotel Royal St Charles
Clarion New Orleans

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