When I arrived to the property, I was forced to pay more money for the room I pre-booked with a mandatory resort fee. This wouldn't bother me if it was optional but it wasn't.
The person checking me in looked like she would rather be anywhere else than checking me in. When we get to the hotel, it is freezing cold and NO WINDOW. I asked to be changed to a window room but that would have been an extra 15$ per night. She just changed me to a different, less cold room with NO WINDOW. This was really annoying as the weather was changing and rainy, and couldn't look outside to see if I needed an umbrella or what not.
At 4:00 am in the morning, a random guest at the hotel came into our room, and we had to wake up and say that we already have this room. The front desk lady must of forgotten to put in the computer that we changed rooms.
Still worth noting, but not so bothersome, is the decorations are tacky.
Location is good and bed is comfortable are the positives, but I would never come back to this property.
- Official Description (provided by the hotel):
- The Royal St. Charles Hotel is conveniently located in the heart of New Orleans - just 1 block from the world famous French Quarter, 1 block from historic Canal Street, 2 blocks from Harrah's Casino, 6 blocks from the Ernest N. Morial Convention Center and 8 blocks from the Mercedes-Benz Superdome. The famous St. Charles Streetcar stops at our front door and leisurely transports visitors to the Garden District and Uptown areas. The hotel completed a total renovation in October 2012. Each of the hotel's 143 guestrooms are newly renovated and feature a sleek design with modern amenities: plush Serta beds, 42" high definition TV's, wi-fi internet, in-room digital safes, in-room coffee makers with New Orleans Roast Coffee, eco-friendly Terra Pure bath products and much more. Additional features of the hotel include a 100% smoke free environment, state-of-the-art fitness center, 2,262 sq. Ft. Of event space, on-site concierge services, valet parking and PJ's Coffee & Cafe. The Royal St. Charles Hotel is a favorite among business and leisure travelers and ready to assist each guest with friendly and attentive New Orleans hospitality. We invite you to enjoy a relaxing stay with us on your next visit to New Orleans! ... more less
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- Also Known As:
- Royal St Charles New Orleans
- Hotel Royal St Charles
- Clarion New Orleans