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Holiday Inn Downtown Superdome
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Reviews (1,334)
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All reviewsfree shuttlefrench quartersmall balconysuper domesmoothie king centerhotel restaurantwalking distanceparking garagefront desk staffcruise terminalbourbon streetmardi grasrooftop poolrooms were very cleanfew blockscanal ststreet noise
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Reviewed July 6, 2012

This hotel was a great find! We went on a cruise and booked this hotel because it would let us park the car for the duration of the cruise. The hotel was better than I had hoped for. The room was clean and SAFE! We were able to walk to the french quarter without a problem.They also provided a shuttle to the port where we went on the cruise. The car was parked in an enclosed parking deck and I felt safe leaving it there. The staff was very helpful when one of my reservations didn't show up. Would stay in this hotel again.

  • Stayed: June 2012, traveled with family
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5  Thank doublejoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2012

We only paid $79 per night and received free parking which is usually $23 per day. The people working at the hotel were very nice and helpful. The rooms were clean and nice but were in need of some TLC. The sink was stopped up the frig was frozen up the sheets had holes the thermostat didn't work. They did try there best to fix most of it. The pool was cloudy and full of screaming kids. We left. The restaurant had decent food but my daughters salad dressing had a big bug in it!! That was the end of eating there. The location is in a run down area with many vacant buildings which can be seen from most rooms. The roads leading to the hotel are under construction which makes it very hard to get there. Be sure to call for directions. We really didn't feel very safe walking around that area with our grand kids. The streetcar is about four blocks and we would not walk to it at night. Overall I guess we probably wouldn't stay there again, but for $79 per night I feel ok about it.

  • Stayed: July 2012
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Thank Flseagal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Downtown Superdome, responded to this reviewResponded July 27, 2012

Dear Flseagal,

Thank you for taking the time to post a review of our property. We are happy to hear that our staff was helpful and nice during your stay. I am very sorry that you were disappointed about our facilities and the location of our hotel. Rest assured that these issues will be looked into. Thank you for staying with us, and we hope to have an opportunity to serve you again.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2012

I had read some of the negative reviews of this hotel and still decided to try it out. We were going to be here for two nights, but checked out the next morning after our first night. The comments about the staff here not caring were dead on. There was no guide in our room that had information on the hotel or surrounding area, and when I called the front desk they said they didn't have them and we could direct all questions to them. So I did. :( Calls about how to sign on to the internet (we were not given this info upon check-in), where laundry was/where pool was, hours. Did they do room service, even though the web states they do, front desk said they did not and they could not (or would not) recommend any restaurants that delivered. The carpets in our room had not been cleaned in I don't know how long because my small son walked around in his bare feet and they were black from the dirty carpets. That was when we decided to only stay one night. Water in the bathroom comes out in spurts from strange pressure and the air conditioning was frigid and didn't seem to be a way to get it adjusted. Definitely the worst customer service we've ever seen from staff. Save yourself some head aches and choose one of their other properties or try a different hotel chain.

  • Stayed: July 2012, traveled with family
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Thank Deborah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2012

I would recommend The Holiday Inn Superdome to anyone visiting The Superdome or cruise port. The shuttle service and parking was included, the room was clean, and that is all we were looking for. For someone looking to enjoy The French Quarter or Bourbon St. it is close enough, but it doesn't offer the authentic atmosphere someone might be looking for in a New Orleans vacation. If you're here with plans and just need a place to sleep, the Holiday Inn Downtown Superdome is perfectly adequate.

  • Stayed: March 2012, traveled as a couple
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Thank ArkansasExPat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2012

had a big, beautiful room - modern art deco theme. clean, quiet. pretty easy to get to. the only potential downside (depending on your perspective, this can be an upside!) is that it is a few blocks away from the heart of the quarter.

  • Stayed: June 2012, traveled on business
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2  Thank dkgrapevine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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