Many good things and some areas of improvement needed. As an Honors member, they might have given me a room on a higher floor rather than a 2nd floor "rooftop" view almost expecting to see someone walking by my window any time. I appreciated the proximity to the convention center and it not being on a noisy street. The pillows and comforter were nice, but the ill-fitting sheet directly on a rather uncomfortable mattress left a little to be desired. The TV remote and radio didn't work, and an hour after I requested working ones, I called again and about 1/2 hr after that a guy came up with a remote and tried to fiddle with the radio and said he'd be back , but was doing house keeping and maintenance by himself. In a 5 day stay, I never did get a working radio. Another night housekeeping came by trying to push towels on me that they were sure I ordered (I had not. She finally apologized and left.) I appreciated having a fridge and microwave and the room was well furnished. I had one dirty towel upon arrival; one day they didn't change my bathmat and the next day gave me a stained towel for a bathmat. Another day they forgot to re-stock my coffee and gave me a generic brand of lotion instead of the advertised Neutrogena. Front desk staff don't tell you about the little water bottles they give out early afternoon or cookies, fruit and punch around dinner time, but nice perks! One day there was a "host" gentleman greeting people and he was a sweetheart. Front desk staff need to give better directions. I asked how to go to Riverwalk, a LARGE shopping and dining complex. "Down a block and you'll see a sign." Uh, no. That would be walk THREE blocks to the Convention center, turn left and follow the length of it being several blocks long, then you will see a sign and walk a couple more blocks until you get to the place, which is several blocks long (but I recommend it!! Messina's has great food!) Pluses and minuses of the place. I'd call it "Convention Center" rather than "Downtown" I enjoyed my stay in New Orleans!
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