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Hilton Garden Inn New Orleans Convention Center
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Reviews (1,424)
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534
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All reviewsfront deskfrench quarterwarehouse districtcruise terminalnice hotelbreakfast buffetwwii museumvalet parking iswalking distancevalet servicewould stay here againmardi grasfew blocksrooftop poolbourbon streethginola
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1,133 - 1,138 of 1,424 reviews
Reviewed June 10, 2013

If you're looking for a hotel close the the Conv. Center. This place is it! Very close. Also, on a quiet street so no traffic noise either. Staff is smiling. Started raining one day, but the umbrella at the front desk was for sale only @ $20, unlike most hotels that provide a complimentary umbrella. Wireless Internet was kind of slow. But not a problem. Other than that, really nice place to stay.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Rupin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate R, Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this reviewResponded June 25, 2013

We're glad to hear that you enjoyed your stay and our smiling staff! Thanks for taking the time to review us.

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Reviewed June 9, 2013

Everything we had ever heard about New Orleans was eclipsed by the hospitality and friendly atmosphere. The staff went out of their way to insure you had the best experience. Not just the front desk, the dining room, house keeping, but even the taxi drivers, everyone just made you feel like a king!!

Room Tip: With three elevators, there was only brief waiting times. rooms were spacious and very clean, There was an employee there to help l with a smile.
  • Stayed: June 2013, traveled as a couple
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Thank kmbase42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate R, Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this reviewResponded June 25, 2013

Wow- this review was such a pleasure to read! Thank you for taking the time to review your stay. We're glad that we made you feel like a king with our hospitality!

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Reviewed June 4, 2013

I enjoyed my stay at this hotel. The staff was very welcoming and friendly. We ordered room service and the guy gave us extra food because we asked if it was enough to share between two people. The location is in walking distance to the French Quarter/Bourbon Street, but far enough away from the noise of the bar scene. Cheap cabs available back to the hotel at night.

  • Stayed: May 2013, traveled with friends
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Review collected in partnership with Hilton Garden Inn
Thank Marie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate R, Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this reviewResponded June 25, 2013

Thanks for the review! We always try to go the extra mile when it comes to customer service. I'm glad to hear that our food and beverage staff went above and beyond to exceed your expectations and make your stay memorable. We hope to see you again!

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Reviewed June 3, 2013

We made a last minute trip to New Orleans on our way back from Florida. We arrived to New Orleans and didn't have any place to stay. We arrived in New Orleans at 9:30 am and searched for somewhere to stay. No one would let us check in until 4:00. When we called to reserve a room, they let us check in right away. The staff was very friendly and helpful. Michael Weir, in particular was extremely friendly and helpful. The rooms are clean, but the walls are a little thin. If you are looking to be right in the middle of the action, this hotel is not for you. It is close enough to walk to the French Quarter and Bourbon St., (I think) about 5 blocks but off the beaten path enough to have some peace and quiet at night. Beware of the extra fee on the valet service if you use a credit card to pay. The sign for valet says 24-26 dollars. My card was charged 48 for parking and I was not informed. When I called they said it was an activity fee, but that it would be removed and credited back to my account. All in all it is a very nice hotel and I would book another stay

  • Stayed: June 2013, traveled with family
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Thank Monica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate R, Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this reviewResponded June 25, 2013

Thanks for the review! We're glad that you found us and enjoyed your stay, from the clean rooms to exceptional service. I do apologize for the confusion about your charges- we will be sure to review that with the team and I'm happy to hear that the problem was immediately resolved during your stay. We hope to see you again!

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Reviewed June 3, 2013

If you're looking for a place that is an easy walk to the Convention Center and a short walk from the Riverwalk and the French Quarter, this is a great option. The front desk staff bent over backwards to make my stay enjoyable. For example, I was offered a bottle of water when I returned from a run in the Louisiana humidity - with no charge.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank grebnetro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate R, Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this reviewResponded June 25, 2013

Thanks for the review! We're happy that you liked the vibrant area that our hotel is located in. We're also glad to hear that our amazing staff was thoughtful and friendly during your stay. Thanks for taking the time to review your stay and we hope to see you again!

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