The hotel was in the perfect location for a convention center event. The room was good,i took the advise of other TripAdvisor reviewers and requested a higher floor. There was some noise on Saturday night. It is a long walk to the French Quarter but taxis are plentiful and inexpensive so I used that option.
It's all about the staff and communication, right? The high points: the young men at the front door, greeted me with a smile at all times, comforting when coming back late in a strange city. They were prompt and went out of their way to get cabs, give directions etc. Hats off to them. Also, to the young woman who let me have a banana from the breakfast buffet one morning.
The bad: grumpy people at the front desk. Absolutely no communication about the citywide water problem that occurred. At other hotels , during this time guests were given bottled waters. The hotel should have communicated through signs what was going on.But mostly, they were always too busy. Smiling is really not that tough. Also, the state of the breakfast was dismal. Dirty dishes, unreplenished food, overall disarray and disappointing. We only ate there one morning (we were there for six days).
However, the pluses outweigh the minuses. Great hotel, great price , many many great staff.
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- Also Known As:
- Hilton Garden Inn New Orleans Hotel New Orleans
- Hilton New Orleans
- New Orleans Hilton