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Reviewed July 10, 2012

I stayed at this Hilton for business and found it to be below my expectation level. My guest room air conditioning was not able to adequately cool the room, and the bed was not very comfortable. I also found the $30 to park my car excessive.

  • Stayed: July 2012, traveled on business
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2  Thank OTR22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

I appreciate your review of your recent stay at our hotel. I understand that the parking cost was of concern and am sharing your feedback with the appropriate members of our team. We also apologize for the air conditioning – the problem has been fixed. Thank you for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2012

Basic Garden Inn that is across from Convention center. Can walk if weather is nice to FQ. IN Wharehouse District which is getting starting to get a facelift, nice apartments/lofts, bars, resturants. Found it a nice change from Canal St. Hotels near Burbon.

  • Stayed: June 2012, traveled on business
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2  Thank Gene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2012

In town for work, had little desire to otherwise be in NOLA.

Hotel was a decent enough distraction from the city.

Room was big enough and clean. Staff friendly.

  • Stayed: May 2012, traveled on business
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1  Thank Crushr99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2012

Was here for a week for work. The location was good, but not ideal. Easy to walk to things, but not in the thick of it, whic I would prefer.

The hotel itself was very nice, with friendly staff, tidy reception and pleasantly sized rooms. Parking was somewhat inconvenient, and the pool was a joke. The fitness center was rather modest as well. But there was a decent hot tub =)

Overall, this was a fine hotel, and if you can get a good deal, I'd recommend it.

One thing: if you get valet, it's very eensive and I recommend you double check your receipt- they massively overcharged me, but quickly fixed the error over the phone.

  • Stayed: May 2012, traveled on business
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1  Thank HK0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 2, 2012

Thank you for your kind words about the Hilton Garden Inn New Orleans Convention Center. We are dedicated to going above and beyond the expectations of our guests and were so pleased to read that we were successful in doing so during your stay.
Please feel free to contact us directly should you plan to return to New Orleans- we would welcome the opportunity to "wow" you again!
Kindest Regards,
The Hilton Garden Inn New Orleans Convention Center

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Reviewed June 24, 2012

We travel for business and stay in three or four different hotels a month, mostly Hilton and Marriott. This is probably the best Hilton Garden Inn in which we have ever stayed. Certainly it is the best managed; Mr. Stackpole is doing an outstanding job. His staff is well trained, professional and friendly, and absolutely accommodating in all guests' needs/requests. We are gone from home for long periods and depend on hotels for services not usually needed by the average traveler. This hotel was on top of our every request - it was a pleasure to deal with the hotel staff. We had a suite which was very roomy; a refrigerator was included. There are many restaurants a short walk away, including the Corporation, a-funky-fun-price-is-right place just across the street. The convention center is a block away and the Quarter a 10-15 minute walk (take a cab to Coops). The Hilton corporation should send the lady who makes breakfast to all their hotels and teach the staff to make omelettes - the very best in any hotel in which we have stayed. Thank you Mr. Stackpole and your staff for a great stay.

Room Tip: Ask the staff about noise from the building on the side away from the river.
  • Stayed: June 2012, traveled on business
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Thank jackSanDiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Thank you for your kind words about the Hilton Garden Inn New Orleans Convention Center. We are dedicated to going above and beyond the expectations of our guests and were so pleased to read that we were successful in doing so during your stay.
Please feel free to contact us directly should you plan to return to New Orleans- we would welcome the opportunity to "wow" you again!
Kindest Regards,
The Hilton Garden Inn New Orleans Convention Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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