My family and I stayed here for the Bayou Classic checked in on 11/28/2013 and checked out on 12/1/2013. On 11/28/2013 when we checked in the staff(Michael) was very nice and polite. He was very helpful and had a great attitude. Parking was not a problem for us. Check in process was not long at all. The room was very clean and smelled good. My family and I went out for a walk and needed directions back to the hotel. We called the hotel and the staff(Deidra) was very helpful with given us directions back to the hotel. She was very patience with me. Unfortunely, around 2 am the fire alarm went off. My family and I proceeded downstairs to the main lobby. The fire department came and we was ensured that everything was okay and we could return back to our room. The alarm went off two more times that night but everything was okay. I went to the front desk after the alarm went off the second time and left my name and number for the manager to contact me when he come in. The manager(Josh) did call and was very apologetic. He was very pleasant and accommodated my family and I. We had no problems with the staff they were excellent. Micheal was awesome he showed us good hospitality. Every time my daughter and I walked passed the desk and Michael was there, we had to stop and talk to him.We also stopped and talked to Deidra. They made our stay very comfortable. My family and I felt like we were apart of their family. I will recommend this hotel to anyone who is going to New Orleans. Its the perfect spot and walking distance to everything. If you decided to stay at this hotel please get to know this staff. They are so professional and caring. We can't wait to go back.
- Official Description (provided by the hotel):
- Come experience the best 3 star hotel accomodations in downtown New Orleans. What are you waiting for?! ... more less
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- Also Known As:
- Baronne Plaza New Orleans
- Hotel Baronne Plaza
- Baronne Hotel New Orleans