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“Nice location but hotel was nothing special”

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Wyndham Garden Baronne Plaza New Orleans
Ranked #101 of 161 Hotels in New Orleans
Fort Worth, Texas
Level Contributor
134 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Nice location but hotel was nothing special”
3 of 5 bubbles Reviewed March 14, 2013

Stayed one night on Monday, 3-11-13. Arrived at the hotel to check in and visited the lobby restrooms. What a mess, the restroom was not stock with any essentials and obviously had not been cleaned or checked for some time. First bad impression. I notified an employee who promptly took care of restocking the bathroom. But again, this should be done on a routine basis and gave me concern for our decision to stay here. We were first assigned a room that was an interior room that had a window looking out onto a 4 foot hallway. It would have been like staying in a cave. I had read about these rooms in other reviews and had specifically requested a room with a window facing outside. I called the front desk and they moved us to a room with an outside window. The room was adequate, nothing special. My wife noted hairs in the bathtub which tells me the the person checking the room before they are assigned isn't checking the room very well. We washed the hairs down the drain and didn't bother to notify management. At about 3 in the morning the room next door had music blaring which woke us up. We called the front desk and this matter was handled promptly. Bottom line, this hotel is definitely not luxurious and is a base hotel (a place to sleep). The price was right compared to other hotels in the area and the located was excellent. So if your looking at pulling an all nighter in the quarter and having a place to sleep it off this might be the hotel for you.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WhoDatSay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, March 16, 2013
Thank you for taking the time to write a review on your most recent stay with us. We are glad to hear your stay was overall satisfactory, but we will still pass along your comments to our staff staff members so we can make any necessary changes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,122 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Ocean Springs
1 review
5 of 5 bubbles Reviewed March 14, 2013

From the assistance received by the valet (very nice and helpful) to the check in/check/out process, done by very nice and efficient clerks, we experienced a very pleasant stay. Your staff is your best asset and we really enjoyed our stay. A larger parking garage would be nice.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Martha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, March 15, 2013
On behalf of the entire Wyndham Garden Hotel staff, thank you so much for the wonderful 5 star review! Hearing positive feedback such as yours really makes our day!

Due to the layout of our hotel property, the self parking garage can only accommodate small to medium vehicles, but we have a second parking option which is valet and they can accommodate larger vehicles.

If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland, Usa
1 review
2 of 5 bubbles Reviewed March 12, 2013

First of all every member of the staff was extremely pleasant and welcoming! The hotel lobby and room appearance and furniture was dark, worn, and not inviting. The main structure is beautiful and should be updated to match. There are no services such as a 16 to 24 hr open gift/snack/drug store type offering. I asked my tv to be fixed 3 times throughout my stay since most of the stations were very 'snowy' & unable to be viewed clearly-it was never fixed. The carpet was never vacuumed-crumbs or paper pieces that were there the entire stay! I will never recommend or stay at another Wyndham.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Deborah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, March 13, 2013
Thank you for taking the time to write a review on your most recent stay with us. We apologize if your stay was not 100% satisfactory for we do value your business and strive to ensure every guest experience is positive.

We will be sure to pass along your comments to our staff members so we can make the necessary changes and hopefully, win back your business in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wyndham Garden Baronne Plaza New Orleans

Property: Wyndham Garden Baronne Plaza New Orleans
Address: 201 Baronne Street, New Orleans, LA 70112-1722
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#73 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Garden Baronne Plaza New Orleans 3*
Number of rooms: 170
Official Description (provided by the hotel):
Come experience the best 3 star hotel accomodations in downtown New Orleans. What are you waiting for?! ... more   less 
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Also Known As:
Baronne Plaza New Orleans
Hotel Baronne Plaza
Baronne Hotel New Orleans

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