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“Great location - housekeeping not so good”

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Wyndham Garden Baronne Plaza New Orleans
Ranked #98 of 162 Hotels in New Orleans
Connecticut
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great location - housekeeping not so good”
Reviewed March 30, 2011

This was our first time staying at a Wyndham hotel so expectations may have been too high. We tried to check in at 3:00 but the room wasn’t ready so we sat down in the lobby. There is a coffee stand in the lobby so my wife walked over to buy a bottle of water. The woman at the counter told her that she was closed. I would run into the same problem the next morning when I was on my way out to play golf. I came down to the lobby and while I was waiting for a taxi I walked over and asked if the coffee was ready and the woman said we are not open yet. Not that the coffee wasn’t ready but she wasn’t going to sell me a cup before 7:00.

The first thing we noticed was one of the lights in the bathroom wasn’t working. The second was that there were a few little pieces of paper by the mirror in the room. This is significant because when we left five days later the little pieces of paper were still there. On the second day I went to the front desk and told them about the light in the bathroom since housekeeping had been in there twice and hadn’t changed the bulb. They sent someone to change it. I also needed a box of Kleenex since the one in the room was empty. On the third day we put the sign on our bed asking for the sheets to be changed, it wasn’t done. But they did leave the sign.

One day I went to the front desks to get directions to a restaurant that was near by and the lady at the front desk told me that she wished she could give me a map but they had run out of them a few days ago. It was a series of little things like that which led to a negative review.

My point is that this is a nice building and the location is ideal, two blocks from the French Quarter, and the staff over all was friendly, but the housekeeping was just not good. It wasn’t an awful experience, it just wasn’t good.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelman08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wghotel, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, March 31, 2011
Thank you for taking the time to write a review of your most recent stay with us. Our apologies for the unfortunate housekeeping issues you encountered and which have already been forward to our Housekeeping Director's attention. This is not the standard of service we provide to our hotel guests so please know we do take all reviews seriously so issues such as these are not repeated again in the future. Thank you again and we hope you will give us with another opportunity to serve you in the near future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Webb City, Missouri
1 review
Reviewed March 28, 2011

My husband, father-in-law and myself stayed at the Wyndham Baronne Plaza for Mardi Gra 2011 and we can't say enough good things about the hotel and it's staff! From the time of arrival, we were greeted by friendly staff outside helping us getting checked in and advising us where to park. The staff at the front desk were as warm and welcoming, giving us information about the hotel, local dining, Mardi Gra information and letting us know they were there for us if we needed ANYTHING. The room was VERY CLEAN, how refreshing not to wonder about the linens, etc. !!! An extremely comfortable bed, beautiful white linens, comfortable furniture as well as a desk in the room. Convenient ice, drink & snack machines also. The housekeeping staff did an excellent job, they were very friendly and considerate of guests and their requests. The hotel is conveniently located to the French Quarter, 1 block off Canal St. and just minutes from Bourbon Street. We enjoyed a variety of great food by recommendation of the hotel staff, also within minutes of the hotel. Many thanks to all the staff at the hotel as we had an awesome time!! From the morning hours heading out to the early hours of the morning we returned to the hotel, we were greeted by your smiling faces and great conversation. I would highly recommend your hotel to anyone traveling to New Orleans and look forward to seeing you again!

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheMissouriFolks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wghotel, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, March 31, 2011
It is such a pleasure to hear you enjoyed your stay with us! Thank you so much for the wonderful review. We really appreciate you taking the time to write such a detailed review and we also look forward to seeing you again in the near future!
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Aiken, South Carolina
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 22, 2011

John at the front desk is fantastic. This is a smallhotel situated in a fantastic location it is clean and vey quiet.

  • Stayed March 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusanH1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wghotel, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, March 23, 2011
Thank you so much for the 5 star review! Please let us know if there is anything else we can do to make you next stay even better!
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Calgary, Canada
1 review
Reviewed March 21, 2011

Staff members Terri, John, Matthew, John were excellent with their suggestions! The only downside is that there is not a full-service American restaurant onsite and no coin laundry. There is the Sunshine Cafe for breakfast items and the Yokohama Sushi Restaurant.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ProudCanadian53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wghotel, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, March 22, 2011
Thank you so much for the "excellent" review! We are delighted your stay was above and beyond satisfactory. On behalf of our entire staff, thank you again for your patronage and we hope to see you again soon!
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Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 20, 2011

We left to eat breakfast, then came back to checkout about an hour before the checkout time. Our room had been "stripped" of our remaining belongings. Luckily we had already packed most of our stuff in the car, so it probably wasn't more than $50 worth. The staff did not seem very apologetic, they had assumed that we would not be returning to the room, though we had not indicated this in any way. They did find and return some of the items.

Otherwise: The hotel is in a good location, just a short walk to the French District. The beds were comfortable. The bathroom looked nice, but the water had a bad odor. The a/c vents were very dusty, and in poor shape. I didn't notice much noise. I wish there had been a pool.

  • Stayed March 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank this_aaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wghotel, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, March 22, 2011
We are so sorry to hear of this misfortune during your stay with us. Unfortunately, after much research, we do not see any record of this incident, but if you can provide us with more information such as date and time (to be emailed to wyndhamgarden@baronneplaza.com), we would be more than happy to assist you in this matter. Thank you again for taking the time to provide us with your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New Orleans hotels

1 review
Reviewed March 12, 2011

From the cost, beds, staff, cleanliness, location everything was wonderful even though it was Mardi Gras

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ren1245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wghotel, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, March 13, 2011
Thank you so much for the excellent review on your most recent stay with us! Please let us know if there is anything else we can do to make your next stay even more memorable!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington, West Virginia
1 review
Reviewed March 12, 2011

My husband and I visited New Orleans for Mardi Gras 2011and stayed at Wyndham Garden Hotel.

Our stay was made more comfortable with the knowledge of locations by your staff. We especially enjoyed John Cabeza (front desk). I looked forward to seeing him each day and always was received with a friendly welcome and smile.

Everyone we encountered that work at Wyndham was especially nice from the ladies that worked in the coffee shop to the gentlemen that checked ID's at the door to the maintenance people.

I would not hesitate to recommend Wyndham Garden to any of our friends or family.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SheriC30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wghotel, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, March 13, 2011
A big thank you Ms. Sheri for your wonderful review! We are so happy you enjoyed your stay with us during Mardi Gras! On behalf of John Cabeza and our entire staff, please come back and visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Baronne Plaza New Orleans

Property: Wyndham Garden Baronne Plaza New Orleans
Address: 201 Baronne Street, New Orleans, LA 70112-1722
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#73 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Garden Baronne Plaza New Orleans 3*
Number of rooms: 170
Official Description (provided by the hotel):
Come experience the best 3 star hotel accomodations in downtown New Orleans. What are you waiting for?! ... more   less 
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Also Known As:
Baronne Plaza New Orleans
Hotel Baronne Plaza
Baronne Hotel New Orleans

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