I am a Loyal SPG Gold Member and traveled from April,15 2013 to April 18, 2013. The so called concierge at this hotel is useless. My family and I wanted to explore the city beings it was our first trip to New Orleans and probably our last. We wanted to do a swamp tour and wanted to do an airboat tour (my son was all excited after seeing a tour on the travel channel). i went to the concierge to see about the tour and she refused to help us book it. my first thought was isn't that was concierge is supposed to do? so i left the hotel in anger only to find out at a tour info center that the desk was run by Cajun Encounters and that is why they refused to help me book an airboat tour.I dont understand why the hotel would put a solitary tour company as a concierge. Needless to say i went on my airboat tour and had a blast. The hotel is garbage and has useless staff.
- Official Description (provided by the hotel):
- The Four Points by Sheraton French Quarter hotel is ideally located nearby world renowned Jazz, parades, shopping, and Cajun food at the intersection of Bourbon and Toulouse Streets. ... more less
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- Also Known As:
- Ramada Plaza Hotel
- Ramada New Orleans
- New Orleans Ramada