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“Overnight Stay before Cruise”

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Four Points By Sheraton French Quarter
Ranked #57 of 163 Hotels in New Orleans
Certificate of Excellence
Brandon, Mississippi
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Overnight Stay before Cruise”
Reviewed January 4, 2013

This was my first time to book blind. I was impressed! We did not get a balcony room because of the hot wire deal, they always get top floor. However, we didn't spend much time in the room and it was nice to be so close to everything and be able to walk. The people were EXTREMELY nice, what much we dealt with them. It was CLEAN and COMFORTABLE. There was some small construction and decorating on our floor but it didn't bother us and even they were EXTREMELY nice!

  • Stayed November 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PBoggan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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986 reviews from our community

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  • Sleep Quality
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  • Service
  • Value
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Toronto, Canada
Level 6 Contributor
715 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 615 helpful votes
Reviewed January 3, 2013 via mobile

The Four Points by Sheraton is an average hotel. Like many places in New Orleans, if you have a great, good, or good enough location, you don't need to be a great hotel. Here are some points to ponder....

1. The place is in the heart of Bourbon Street. If you want a balcony that overlooks the street, ask when you book. If you want quieter accommodations, there are rooms not on the street. You can also pray that the frat brothers from Southern Miss aren't staying on your hall.
2. The lobby is nice, and the rooms are ok. For the price, they are very average. I encountered thick dust around the closet and windows. The exterior windows have not been cleaned since Katrina.
3. The maid service is ok. They only didn't clean my room or provide towels on one of the three days.
4. The concierge service here is second to none. I felt like they genuinely wanted to be helpful...and were. The ladies who worked the concierge desk could work at any hotel in town.
5. As with ALL French Quarter hotels, expect to pay between 25-33$ per night to park your car. If you can swing it, consider flying in and using the street car for your non-Quarter stops. It is only 1.25 for each trip segment. Getting your car parked and picked up is simply a challenge that is no fault of the hotel.
6. The front desk staff are friendly and generally helpful, though lines do form at peak check in times.
7. The hotel has a central location that commands a high price. For a few bucks more, you should be able to stay somewhere very nice. For a few blocks away, you can find this same type of hotel for less.

Stayed January 2013, traveled with friends
Helpful?
3 Thank mbc421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 1, 2013

A group of of friends and I annually ring in the new year on the balconies of Bourbon St. We plan all year long for this trip, even calling ahead to insure our rooms were booked as agreed. This year all of our plans were aburptly changed by the management. We reserved a 2nd floor balcony for three nights over the new year weekend, not to mention three additional rooms reserved by our group. Upon arrival it was explained to us the that the balcony room was no longer guaranteed to us. The following morning we were given a balcony on the 3rd floor which is far removed from the street scene. We were very displeased by the unwillingness to accommodate our requests and attempted to work with management to no avail.

Furthermore each time we left our room (with the do not disturb sign on the door) it was apparent someone had been in our rooms. Items were rearranged and lights turned off/on. We witnessed the manager allowing himself access to rooms when guests were out. The manager was unapproachable and egotistical, literally following and "micromanaging" members of our party. When we called or had a question for the manager he was unavailable or "not taking calls". Members of the hotel staff were very friendly and apologetic for the behavior of their manager.

Will not stay with Sheraton in the future because if this horrible experience.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Hulu1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James G, Manager at Four Points By Sheraton French Quarter, responded to this review, January 6, 2013
We are on Bourbon Street in the middle of the French Quarter and our guests, as other French Quarter Hotel's guests, are here to have a great and memorable time. While we strive to provide excellent customer service in a fun but professional atmosphere, there is some behavior that infringes on other guests' experiences and cannot be tolerated. Some examples of unacceptable behavior are: shouting at the front desk associates, dismantling furniture, placing furniture against the wall, moving beds out onto the open balconies, engaging a home-made "boom box" out on the open balconies at decibel levels higher than the Bourbon Street bars’, engaging in shouting matches from the balconies with random people on Bourbon Street, and leaving the balconies to punch said random persons in the face. When this type of behavior is displayed, often those responsible are asked to leave the hotel and not come back.

Our managers deal with these events in a firm but professional manner. We follow the correct protocol if entrance to a guest's room is required by a room attendant or a member of our management staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 30, 2012

This was a return visit for us, and there were some glitches. Having enjoyed a wonderful stay at the Sheraton on the Falls in Niagara Falls, we were encouraged when we heard this hotel had joined the Sheraton family, but they are worlds apart. This French Quarter hotel has a wonderful location and the staff is as helpful and apologetic as they can be, the rooms are nice and the views from the balconies are beyond compare. So what is the problem, you might wonder.

Here they are:
After confirming three times before arriving by phone, (email was never returned), that our room was a Bourbon Street balcony room, when we arrived we were told our room actually faced Toulouse Street with access to a shared balcony that we could walk around on to Bourbon Street, not okay with us. Be careful, if facing this wonderful, alive and noisy street is what you want, book carefully. I objected, explained I had confirmed three time and no one said that a room sold as a premium Bourbon Balcony Room, might not face Bourbon Street, the registration desk fixed that for us and we were given what we expected.

Off we go with the Bellhop and luggage, open the door and the room is occupied, the folks inside were as surprised as we were. Back down to the desk, phone calls to the room to see who was there, and when it was determined they should be there, we were given another room. Needless to say we opened the door VERY carefully. The room had a new bed, was clean and comfortable, AND had the french door to the Bourbon Street balcony we wanted. Problem solved, but wait...

Later in the day as we passed the desk we heard another group of guests who had just had the same experience. Note to self, safety bolt on door at all times. It was explained as a computer issue.

Day two, we came home after dinner and could not get into our room, the card will not work. It is the mechanisim and cannot be fixed so we can stay in the room without a locked door or move. Well duh. A great employee came up to help us move, so we packed everything up and off we went.
We were given the choice of two rooms one flight up from the 2nd floor room we had and selected a corner room that actually opened onto Toulouse Street. It had an entire wall of windows facing Bourbon and the door was on the corner of the room opening right onto a huge balcony curving around the street corner and a table and chairs in the curve that allowed us to sit and enjoy the activity and great weather. I had to wonder if this was the original room I had rejected since the location, while technically not facing Bourbon, could be described as a Bourbon access balcony, or if it was the room like the one next to us that shared this balcony but did not share the view? If it was a corner room, I assume the person registering us would have said so. A map at the desk with room locations would be helpful.

When we come back, if we again stay at this hotel, (which is still possible), if I cannot be guaranteed one of these corner room I will not book my stay here. The wall of windows and the wrap around balcony make them the best room in the hotel, again, if you want to experience Bourbon Street and actually like music all night and all day, which we do.

Other than a false fire alarm that roused us up at about 10am one morning, which was professionally handled by the staff, and a broken water main in the street that was beyond their control but left the hotel without water until it was fixed, the stay was wonderful.

So you ask why we are thinking of moving to the Royal Sonesta when we return to this wonderful city, and book a Bourbon balcony room there instead of returning here for a third time? It's the little things.

It is our opinion that any hotel this size should have an on-premise coffee shop, the Niagara had a Starbucks in the lobby and it was nice to go get a paper, a cup of fancy coffee, and a muffin and sit and enjoy the fall view each morning without having to leave the hotel and bring it back. This is the only premium hotel I have stayed in that did not have one. Here we took advantage of room service and had breakfast delivered a number of times, but only regular coffee is available. Just not the same thing.

The restaurant is closed more than open, the concierge is not a hotel employee and had never been at this hotel before, seriously is outsourcing this service a new trend? She was eager but not very helpful. The staff at every turn is helpful and friendly, and you get the feeling they are doing their best again all the odds.

I left with the feeling this hotel is cutting corners everywhere it can and it shows. This simply should be a quality experience hotel and it just doesn't feel that way, the other premium hotels in the French Quarter are bustling, busy places, this one just isn't, and it is the lack of the little touches. The place always feels empty, guests do not linger, there is just simply no spark. These rooms are not cheap, and a hotel in such a location should be more. I dont know if the switch to a Sheraton earlier this year will make a difference, it has all the pieces to be so much more but it just isn't and when we pay over $300 a night for a hotel room we expect more than a comfortable room, especially in this location.

Room Tip: If you book a Bourbon Balcony Room, be sure your room opens onto Bourbon Street and not a side stree...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Sanfordtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 16, 2012 via mobile

Stayed this past weekend and had a great experience with the service and the quality of the rooms. The hotel is centrally located and, as long as you are comfortable with being on bourbon street, it is ideal for a quick trip without a car or taxi budget. For more sleep on the weekends though, highly advise you get a courtyard facing room!

The one major downside is that the walls and windows are extremely thin - you can hear everything going on in the hallway and in the rooms near you...everything.

Helpful?
2 Thank Patricia L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Level 5 Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 14, 2012

this was definitely a good pick. location excellent right on bourban street. rooms were clean if a bit small but we did not spend much time there anyway. since bourban street is party central i do not see why anyone who is not in new orleans for that reason would even consider this hotel. sleep comes very easily after a night out in this town. i do not remember the name of the big casino on the main street but did well there.
food- to be honest i love spicy food as in curry or pepper but found the local cajun food too hot too handle.
would definitely return for a weekend.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KI_TA2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 12, 2012 via mobile

I stayed there for 2 terrible nights.

First the have expensive parking fees.
Second, the bathroom was so hairy as they have never cleaned it.
I asked them to change the towels in bathroom three or four times and they didn't change them.

The towels were so dirty they haven't been washed and they were all hairy and never been cleaned well.

It was a very bad experience and wasting money.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Badhoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James G, Manager at Four Points By Sheraton French Quarter, responded to this review, January 6, 2013
Our housekeeping staff strives for a clean environment. Please contact me at the hotel's main number so we can discuss the challenges you experienced.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points By Sheraton French Quarter

Property: Four Points By Sheraton French Quarter
Address: 541 Bourbon St, New Orleans, LA 70130-2105 (Formerly Ramada Plaza Hotel - Inn on Bourbon)
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#84 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points By Sheraton French Quarter 3*
Number of rooms: 186
Official Description (provided by the hotel):
The Four Points by Sheraton French Quarter hotel is ideally located nearby world renowned Jazz, parades, shopping, and Cajun food at the intersection of Bourbon and Toulouse Streets. ... more   less 
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Also Known As:
Ramada Plaza Hotel
Ramada New Orleans
New Orleans Ramada

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