First timers road trip to New Orleans
We decided to drive to New Orleans almost on a whim, I had 2 weeks off at the end of April, my wife just got a new car in December & she said “Let’s go to New Orleans”. In January I started the research (obsessing, DW calls it), mostly here on TA. I read the forums almost daily & soon discovered the Jazz festival would be on while we were in town.
After some initial sticker shock @ hotel prices I decided to treat ourselves to a nice hotel in the French Quarter. I settled on the Le Marais , rated #1 on TA. I had a great deal of difficulty actually making the reservation as the hotel website did not work, the 1-800 # did not work (maybe b/c I was calling from Canada?) and the “contact us “ message box on the website got an acknowledgement of receiving my message, but no reply ever came. I finally gave up & called directly, was put through to reservations & no one answered! A second call got the front desk to answer my queries about price & availability & initially I just booked Weds & Thursday due to price & availability.
I got a confirmatory e-mail, but when I replied with some questions, it bounced with some message about too many forwards & something about an e-mail loop.
A few days later on the TA hotel review page for Le Marais, someone else complained about the difficulties contacting the hotel & Ms Ruglas replied. I got her e-mail & outlined my above difficulties. She was appropriately apologetic & said she would look into the issues. I replied to her that we had been offered a choice of courtyard or street side balcony, & initially I said it didn’t matter, but after speaking with DW, we would prefer a courtyard balcony. She replied that none were available at present, but she would keep an eye on our request if anything came up in the next couple of months.
After continued reading on the forums I decided we needed more than 2 nights in town, esp if we were going to attend jazz fest Fri. I wound up booking Fri night in the Hilton Garden inn by the convention centre as there was little availability elsewhere for < $300.
When we finally arrived, check in was pretty easy, the bellman took our car & brought our luggage in. We were assigned a room on the first floor, up a flight of stairs & I wound up carrying most of the luggage up the stairs as the bellman had a pronounced limp. When we got to the room it was a nice king suite, but the first thing I noticed; no balcony. I phoned the front desk immediately and said we had been promised a balcony room I was told “That was a *request*, you booked a king superior & that’s the only one available, a balcony room should be available tomorrow”
Well, no, it wasn’t a request I was told we were getting a balcony room, the only request was for courtyard vs street side This issue had a bearing on my next sore spot, b/c we had no balcony, I went down to the courtyard @ midnight to smoke a cigar. I opened the closed door to the courtyard & stepped out to light my cigar when the night person on duty came out & told me I couldn’t be there as it was closed after the bar shut down (by midnight?!) When I calmly said I paid a lot of money for my room & why couldn’t I sit in the courtyard & smoke my cigar, I was told in a patronizing tone “because it’s closed”. Nice. So I had to go stand on the street out front next to the big pile of garbage from the restaurant next door.
Normally these issues wouldn’t be such a big deal, but when you drive 4 days to get somewhere & then pay north of $600 with parking & tax for 2 nights, you expect everything to be perfect. It wasn’t.
The next day we were out & about all day &didn’t have time hang around our room dealing with changing rooms, & nobody from the front desk contacted us in any case.
Also, as there was no food or room service available other than the standard steamer dish hotel breakfast, a mini-fridge/ microwave like those we found in virtually every other hotel on the trip would have been handy.
It was a nice place overall, but with the price we paid, these 2 issues left a bad taste, so I would probably stay elsewhere next time.
- Official Description (provided by the hotel):
- Be inspired by an effortless amalgamation of classic and modern. Hotel le Marais is New Orleans’ newest upscale boutique hotel. It is where the trendsetters, influencers and fashionistas go to stay in the heart of it all. Set amid a historic and cultural backdrop, this French Quarter hotel is a modern and upscale sanctuary with four-star amenities and a high level of personal service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Travelocity, Orbitz, Hotwire, HotelQuickly, Cancelon and getaroom.com so you can book your Hotel Le Marais reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- St Ann Marie Antoinette Hotel
- Hotel St Ann Marie Antoinette