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“Great location and friendly staff”

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Courtyard New Orleans Downtown Near the French Quarter
Ranked #98 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed April 24, 2013 via mobile

Stayed at this hotel for a family vacation to New Orleans. The hotel is near the French quarter, bourbon st, harrahs and the streetcars. The valet parking was expensive, but worth the convenience. The staff was very helpful out whole stay and even held our bags for us on the day of our departure so we wouldn't have to carry them around. There is a little bar for breakfast and late snacks. My only complaint our whole trip was that the beds were pretty uncomfortable. However, even with that, I think we would definitely stay here again.

  • Stayed: April 2013
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Thank Lovetoroadtrip82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CY-Downtown New... F, General Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this reviewResponded November 9, 2013

On behalf of my team of associates, thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests with the utmost personal attention and care. We really appreciate your feedback as it allows us the opportunity to ensure we provide top notch service and maintain Marriott high quality standards.

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420 - 426 of 580 reviews

Reviewed April 18, 2013

I stay at a lot of Marriotts, and this one is typical of the standards set by Marriott. Clean, updated, friendly, efficient staff - a pleasant stay all around. The room was a king, and was spacious although the door into the bathroom was a bit awkward. The shower was nicely set up with a long shelf to hold bottles and soap - not the usual balancing trick to get everything fit onto a little corner shelf. The large shower had an easy low step into it, but that means no tub for those of you who like a soak. The hot tub was closed and empty.

At half a block to Canal Street and with one trolly stop across the street, and another at the end of the block, the location doesn't get much better.

  • Stayed: April 2013, traveled on business
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Thank LarkSkates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYFQ_Marriott, Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this reviewResponded July 19, 2013

It was a pleasure that we could help you throughout your stay with us. Our leadership team is continuously finding better ways to make our guests stay more pleasant. We also have recently renovated our new guest rooms as well as a fitness center redo is coming very soon. We look forward to your return.

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Reviewed April 17, 2013

The hotel is well run. The front desk staff are very personable and helpful. The room was comfortable and clean. I found it to be quiet. To minor things...there is no card listing the TV channels and their room borchure says that there is complimentory coffee from 5am to 10 am. But the only have Starbucks ($$) when the open for breakfast at 6:30am. Even the Ritz has free coffee....
The location is good to walk a few block to the French Quarter.

  • Stayed: April 2013, traveled on business
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Thank CeliacTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CY-Downtown New... F, General Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this reviewResponded November 12, 2013

On behalf of my team of associates, I would like to thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests with the utmost personal attention and care. We really appreciate your feedback as it allows us the opportunity to ensure we provide top notch service and maintain Marriott high quality standards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2013

As others have said, great location and a nice lobby area, albeit pricey. The area is noisy, but that is perhaps to be expected given the location. However, I have two experiences that should give others some heed about this property. First, I needed a 5am cab to the airport. The desk clerk (the day before) said, "no problem, just come down and we'll get you one." That seemed a bit too loose for my taste and I asked that evening that a cab be reserved for me at 5am which was done (written down, etc). The next morning, no cab. The desk clerk indicated that it was unlikely he could get a me a cab...he made a phone call and said there were no cabs. His lack of concern and complete absence of effort to help me was unlike anything I've ever seen. I went outside (I might add in the middle of a thunderstorm) and hailed a cab myself. The second issue is that housekeeping is sub par. The remote was sticky, two conditioners (no shampoo) and a dirty spot on the floor that was not cleaned over the course of three days. Marriott, you can do better with this property.

  • Stayed: April 2013, traveled on business
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3  Thank Moxiefe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

This hotel was clean, comfortable and the staff was very friendly.....Will definitely stay there again on my next vacation to NOLA whenever that may be! They are about a block from Canal Street and 2 blocks from Bourbon Street.....every thing is in walking distance or you can take the trolley........They also have computers and a printer for you to use.....They also serve Starbucks in the Lobby......:Loved this place the beds and pillows were very comfortable, they also had a gym and a indoor jacuzzi

  • Stayed: March 2013, traveled with family
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1  Thank wolfkeep1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CY-Downtown New... F, General Manager at Courtyard New Orleans Downtown Near the French Quarter, responded to this reviewResponded November 12, 2013

On behalf of my team of associates, I would like to thank you for staying with us. We realize there are many hotels to choose from in New Orleans, and appreciate that you selected to stay with us. At the Courtyard Downtown, guest satisfaction is our primary goal. All of our associates work hard to provide each of our guests with the utmost personal attention and care. We really appreciate your feedback as it allows us the opportunity to ensure we provide top notch service and maintain Marriott high quality standards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

This hotel is a bargain. It is close to everything and at a price that's 30% less than the others in the area. The small drawback is that there is no breakfast included. There is a McDonald's across the street for a cheap breakfast if you are on a budget.

Room Tip: The handicapped rooms are inside (no window) and very quiet.
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  • Stayed: March 2013, traveled solo
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2  Thank Wayne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2013

The room was clean, comfortable and fairly quiet. Just across Canal st. From Royal and Bourbon st, the location is ideal. The staff is very friendly and the Bistro restaurant is good for an inexpensive breakfast although there was some kind of construction going on. We found the wifi very strong and reliable. The fitness center is very limited and the whirlpool was out of order. Altogether, for the price and location I would stay here again

  • Stayed: March 2013, traveled on business
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1  Thank Moncurian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard New Orleans Downtown Near the French Quarter

Address: 124 Saint Charles Ave, New Orleans, LA 70130-2506
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#50 Family Hotel in New Orleans
#67 Business Hotel in New Orleans
#74 Romantic Hotel in New Orleans
Price Range: $114 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard New Orleans Downtown Near the French Quarter 3*
Number of rooms: 141
Official Description (provided by the hotel):
Quality service and comfort come together at Courtyard New Orleans Downtown Near the French Quarter. Nested in the heart of the city, our hotel is within walking distance of popular attractions including Jackson Square and Bourbon Street. With a St. Charles Streetcar stop right outside our doors, we make it easy to access renowned sights including Audubon Nature Institute, home to a widely popular zoo and aquarium. Feel immersed in the city with the locally inspired decor featured in all rooms and suites. Complimentary Wi-Fi and flat-panel TVs help you feel at home in The Big Easy. A scenic backdrop and private balcony are available in select accommodations. Visit The Bistro for breakfast and energizing Starbucks® drinks, then stop by in the evening for dinner and handcrafted cocktails. During downtime, work out in our fitness center. Jazz up travel plans and discover Cajun culture while at Courtyard New Orleans Downtown Near the French Quarter. ... more   less 
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Also Known As:
Courtyard New Orleans St. Charles Hotel New Orleans
New Orleans Courtyard

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