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Reviewed March 21, 2008

Reading the reviews for this place brought back nightmares from a few years back.
When Katrina hit town I had hoped she had wiped this place off the map!
I went to NOLA for a weekend several years back, and not being familiar with the city, unwisely booked a room here.
Everything appeared normal from the street, but after walking in I started feeling uneasy.
The uneasiness was compounded after opening the door to my room!
I was on the ground floor right next to the hotel laundry room. Have you ever tried to sleep while clothes dryers and washing machines ran late at night?
When asked about the noise and possibly changing rooms the owner became rather indignant! Saying she owned a small place and could not afford to fix the place up like she wanted. She would be glad to change my room for an additional room charge!
I would rather sleep on a crypt in the St. Louis Cemetery than stay here again!!!

  • Stayed: August 2007, traveled solo
    • Value
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2  Thank laidbackindaguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empresshotel00, Public Relations Manager at Empress Hotel, responded to this reviewResponded August 10, 2013

It's not our policy to treat guests this way. We are sorry you had a bad experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2008

I stayed in the Empress for the New Year and I have to say it is not a 5star hotel but for the price I was very happy the staff was very helpful and the location was great only 5 a five minute walk to Bourbon Street. I would highly recomend this hotel for the budget minded traveler. 5 Stars in my book!!!!!!

  • Stayed: January 2008, traveled with friends
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Thank ECH71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empresshotel00, Public Relations Manager at Empress Hotel, responded to this reviewResponded August 10, 2013

Thank you for your review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2008

incredible how they can advertise this as a European style hotel. I have been to Europe, their hotels are not like this, and Ive stayed in the red light district!
Thankfully, our brother in law managed to find us three rooms at another Hotel. We left straight away, however the hotel insisted on us paying for the night. I am quite sure after reading reviews online since returning home that this is how the hotel makes its money. It seems that not many people stay at this hotel after seeing the state of the rooms.

  • Stayed: February 2008, traveled with family
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2  Thank katherine88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empresshotel00, Public Relations Manager at Empress Hotel, responded to this reviewResponded August 10, 2013

We are not, and have never been, a pay by the hour hotel. We do not tolerate prostitution or the like. We are required by law of to hold the room for you when we have a legal confirmed reservation with you, whether you show up, stay, or anything. We are more than happy to refund after the first night's hold. Thank you.

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Reviewed February 4, 2008

Terrible is way too gracious rating for this hotel.
If you enjoy, Spiders crawling on you in your sleep, Roches, Black Mole, Continously damp "wet" floors, pancake pillows, stinky comforter on a springy full size matress, space heater that is either on or off (No Thermostate), NO door nobs, no phone, 9" tv with no remote, not to metion the view out of a 1 1/2' x 1' window, then this place is for you.
IT SHOULD BE CONDEMED!
NO WAY - DO NOT STAY HERE!

Stayed: February 2008
Thank randvic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empresshotel00, Public Relations Manager at Empress Hotel, responded to this reviewResponded August 10, 2013

Please, if you have an issue with the room, let the clerk know so we can fix it or place you in another room. Sorry you had this experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2007

Nothing could have prepared us for this dingy little place. If you think the reception is bad wait til you see your room. How can I describe it. It makes me laugh when they say european style hotel. It was so small and dirty (coachroaches galore).

If this place wasn't bad enough the location is anything but safe.

You have been warned.

  • Stayed: May 2007, traveled as a couple
    • Value
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3  Thank AFJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empresshotel00, Public Relations Manager at Empress Hotel, responded to this reviewResponded August 10, 2013

We are sorry you had a bad experience. The location is safe and only two blocks from the French Quarter. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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